https://community.qvc.com/t5/Community-Chat/Good-Customer-Service/m-p/120470#M54119 <P>I ordered a bunch of stuff from Oriental Trading Company.</P> <P>The order was missing one item (I had ordered 4 and they sent 3)</P> <P>I called a few days later when I realized the error and with a five minute phone call ( a human answered the phone no 'press 1 for this press 2 for that') a replacement was ordered and shipped to me.</P> <P>Actually I was given a choice of a $5 coupon for a futere order, a credit to my credit card or a replacement item. I chose the replacement item because these are treats for Halloween and i have plenty of time.</P> <P>THAT is good customer service!</P> Sun, 09 Oct 2011 21:30:32 GMT ratdog111 2011-10-09T21:30:32Z https://community.qvc.com/t5/Community-Chat/Good-Customer-Service/m-p/120470#M54119 <P>I ordered a bunch of stuff from Oriental Trading Company.</P> <P>The order was missing one item (I had ordered 4 and they sent 3)</P> <P>I called a few days later when I realized the error and with a five minute phone call ( a human answered the phone no 'press 1 for this press 2 for that') a replacement was ordered and shipped to me.</P> <P>Actually I was given a choice of a $5 coupon for a futere order, a credit to my credit card or a replacement item. I chose the replacement item because these are treats for Halloween and i have plenty of time.</P> <P>THAT is good customer service!</P> Sun, 09 Oct 2011 21:30:32 GMT https://community.qvc.com/t5/Community-Chat/Good-Customer-Service/m-p/120470#M54119 ratdog111 2011-10-09T21:30:32Z