topic Re: In Process in Community Chat

In Process

Nicnacsmommy — Tue, 09 Dec 2014 22:39:29 GMT

How long does the status "In-Process" stay on your order summary? I have an ETA date of the 15th on the page. I ordered early Saturday morning. I expected to see a shipped status posted by now. I wonder if this means QVC may cancel this order?

Re: In Process

Topaz Gem — Tue, 09 Dec 2014 22:48:58 GMT

I also have several items that are In Process. They've been that way for several days now. That doesn't usually happen to me; I guess I've been lucky, as I hear it routinely happens to others. I don't know why it takes some items so long to ship.

Re: In Process

brii — Tue, 09 Dec 2014 22:52:22 GMT

There is no consistency. I ordered something Saturday and they will be delivered today. I've had things sit in process for 3 or 4 days.

Re: In Process

Buck-i-Nana — Tue, 09 Dec 2014 23:06:19 GMT

I received an item this morning, and it's still showing as "in process" this afternoon. I'm thinking QVC has some significant issues. What really bugs me is it was an item that required a signature which is why I've been monitoring it. Luckily I was home when it arrived.

Re: In Process

Topaz Gem — Tue, 09 Dec 2014 23:15:30 GMT

Something strange happened to me recently regarding shipping. I ordered a blouse that was a Lunchtime Special and when I checked the status it said Shipped. Next step, I checked the tracking info. I always ship Priority Mail to my p.o. box, as I get really good tracking that way. When I checked the tracking on this blouse, there was a really strange notation; one that I've never seen before, so I called Customer Service. The rep looked at the message in the tracking section and instantly said, "It never left the warehouse." I've never had anything like that happen before. Normally, once it says Shipped, it's on its way. Luckily the blouse was still in stock, so they sent a replacement which arrived yesterday.

Also, at the same time, I was due to receive the Hampton Popcorn assortment. Again, no tracking information, so they shipped a replacement which I got in just a few days. They had to refund my original purchase price and re-charge it to the same credit card.

I've heard of shipping horror stories before on these boards, but this is the first year anything unusual has happened to me. I normally get items in just a few days and everything arrives way before the estimated date. I hope it's just the holiday madness and that everything will get straightened out.

Re: In Process

croemer — Tue, 09 Dec 2014 23:25:53 GMT

It can vary. I have had an item show ""in process"" and then the item showed up while still showing in process.

Re: In Process

NoelSeven — Tue, 09 Dec 2014 23:30:03 GMT

It's been terrible for me lately. Things I ordered on 11-2 are still "In Process." One is a shirt for a Christmas party, which may come and go before the shirt gets here

Re: In Process

croemer — Tue, 09 Dec 2014 23:34:08 GMT

Thats a shame Noel...shipping process has been much...much better for me lately. It used to take 11-14 days for me to receive an item from the shipping time...now I get my item within 5-7 days usually.

Re: In Process

Kachina624 — Wed, 10 Dec 2014 01:40:16 GMT

I've had an order ""in process"" for a week. Tried to cancel but was told I couldn't because it was ""in process of shipping"". That went on for several days. I finally emailed CS and someone did something so I was able to cancel it.

Re: In Process

raven-blackbird — Wed, 10 Dec 2014 04:23:53 GMT

OP.............I dunno but I have one that has been ""in process"" for a week now.................................raven

Re: In Process

traveler — Wed, 10 Dec 2014 16:22:25 GMT

I ordered 2 men's wallets with RFID. Pricier than I would normally spend. Beem In Process and wallets no longer available. QVC ships off shore non priority here at almost double the rate. No choice. Now I'm wondering if EDD means anything.

Re: In Process

qvcaddition — Wed, 10 Dec 2014 16:41:17 GMT

Five days and counting. Items I ordered after have been shipped, but Four still in process. Plus they came out with the personal Kruig single 10 dollars cheaper than what I am paying on my 5EP just a different item number. I am going to complain. Unlike Amazon, they will do nothing to satisfy a customer.

Re: In Process

circles — Thu, 11 Dec 2014 06:10:49 GMT

I bought several items on the 6th....all of them arrived but one....which was still sitting In Process....I called c.s. and asked what the hold up was...and she said she would send an e-mail to release it...and a short time later it showed shipped...now how it will take to get here is another story....

Re: In Process

sylviahomeatlast — Thu, 11 Dec 2014 06:23:09 GMT

I actually had a very pleasant experience with Q. After reading so many others' problems, I dreaded connecting with the right person. I emailed and also contacted by phone. My dillema was solved immediately.

Re: In Process

naturalfan — Fri, 12 Dec 2014 18:01:20 GMT

On 12/9/2014 croemer said:
It can vary. I have had an item show "in process" and then the item showed up while still showing in process.

My order has said "In Process" for six days now. If they did send it out, I would like to know when to expect it. With all the news of people following UPS trucks and stealing deliveries, I want to know when UPS delivery is scheduled. Expected delivery date on mine shows 12/15. If it has not shiped yet, that delivery date seems pretty unlikely.

Re: In Process

traveler — Fri, 12 Dec 2014 19:12:58 GMT

My order has been In Process since Monday. I tried to call Customer service today and they have a wait time of more than 5 minutes.

Re: In Process

traveler — Fri, 12 Dec 2014 20:38:26 GMT

I just got though to a confused CS. Woman said don't worry, it'll be there by Christmas even though it's still in process and qvc ships off shore non priority which takes longer.

Re: In Process

naturalfan — Fri, 12 Dec 2014 21:43:20 GMT

I just tried to sign in to order status and it would not take my password. I KNOW I typed in the correct password - I redid it three times in case I made a typo but I know I did not. Had to call customer service to reset so I wonder exactly what will happen now.

Re: In Process

traveler — Mon, 15 Dec 2014 19:35:21 GMT

After being told by customer service that my gift wallets would be shipped this week, this weekend I found the wallets were backordered. I canceled order.