topic Re: Huge problem with Thrifty Rental Car! Need advice in Community Chat

Huge problem with Thrifty Rental Car! Need advice

qvc chick — Tue, 09 Dec 2014 17:14:10 GMT

Does anyone know a good contact email or phone number for Thrifty? I was overcharged for several hundred dollars for a rental in Alabama last week.

When I call the corporate number (in Oklahoma) the people are so rude, they hang up on you. I opened a case (gave me case #) two weeks ago, and nobody ever called me back. But they had no trouble charging my credit card!!

It is fruitless to keep calling the main customer care number. I cant find a different number, or the CEO or corporate number.

I need to talk to someone high up, and have them investigate this.

Any suggestions or help is much appreciated!!

Re: Huge problem with Thrifty Rental Car! Need advice

croemer — Tue, 09 Dec 2014 17:16:16 GMT

Yikes...hope someone can help you...that is terrible.

Re: Huge problem with Thrifty Rental Car! Need advice

Lipstickdiva — Tue, 09 Dec 2014 17:17:17 GMT

I would dispute the charge on your credit card and let them deal with it.

Re: Huge problem with Thrifty Rental Car! Need advice

betteb — Tue, 09 Dec 2014 17:17:32 GMT

File a dispute with the credit card. That will get their attention.

Re: Huge problem with Thrifty Rental Car! Need advice

croemer — Tue, 09 Dec 2014 17:18:15 GMT

On 12/9/2014 betteb said:
File a dispute with the credit card. That will get their attention.

Good advice! Yes that will get their attention.

Re: Huge problem with Thrifty Rental Car! Need advice

reiki604 — Tue, 09 Dec 2014 17:18:38 GMT

I would contact my credit card company and explain that they overcharged you. Do you have your documentation? Most credit card companies will dispute the charges for you and refund your money if you can show that you were overcharged.

Re: Huge problem with Thrifty Rental Car! Need advice

brii — Tue, 09 Dec 2014 17:20:28 GMT

I don't have any numbers for Thrifty other than what would be on their website.

I would dispute it with your credit card. You'll get farther with them than with Thrifty.

Re: Huge problem with Thrifty Rental Car! Need advice

CANDLEQUEEN — Tue, 09 Dec 2014 17:21:44 GMT

I would also file a report with your credit card company, but I also found several phone numbers you could try. Here they are:

1-888-400-8877

1-800-847-4389

1-800-344-1705. I also found on their website where you can send am email describing your problem , and hopefully get a response that way as well. Good Luck!!!!!!

Re: Huge problem with Thrifty Rental Car! Need advice

Qwackertoo — Tue, 09 Dec 2014 17:23:06 GMT

Did they over charge you on the daily or weekly rate? Or mileage charges?

Line up your documentation and get your ducks in a row and dispute it.

Just glad to read it isn't about damage . . . always best to do a walk around and take photos with your cell phone of any and all questionable dents, spots, marks etc. that may be on the vehicle before you drive it off the lot.

Re: Huge problem with Thrifty Rental Car! Need advice

croemer — Tue, 09 Dec 2014 17:24:59 GMT

On 12/9/2014 reiki604 said: I would contact my credit card company and explain that they overcharged you. Do you have your documentation? Most credit card companies will dispute the charges for you and refund your money if you can show that you were overcharged.

Yes we had to do that several times this year and each time we got our money back. The CC companies take this very seriously. They will record your statement...ask you pertinent questions then take it up with Thrifty.

Re: Huge problem with Thrifty Rental Car! Need advice

qvc chick — Tue, 09 Dec 2014 17:26:23 GMT

I don't want to dispute it on my credit card right now, I would rather just get someones attention at Thrifty. Because the dispute can take 1-2 months.

But I will certainly do that if all else fails.

The problem was that I had to return the rental car to a different airport (close by) than then original airport I picked up from.

THe car stalled a few times, and I was afraid to drive it all the way to original airport. Nobody in managment ever called me back, dispite my calls.

So imagine my horror when my Amex bill came in with $700 additional fee! For a two day rental!

I am sick over this. And their customer service is horrible!! They don't help. That is why I need someone high up!!

Re: Huge problem with Thrifty Rental Car! Need advice

betteb — Tue, 09 Dec 2014 17:30:23 GMT

On 12/9/2014 qvc chick said:
I don't want to dispute it on my credit card right now, I would rather just get someones attention at Thrifty. Because the dispute can take 1-2 months.

But I will certainly do that if all else fails.

The problem was that I had to return the rental car to a different airport (close by) than then original airport I picked up from.

THe car stalled a few times, and I was afraid to drive it all the way to original airport. Nobody in managment ever called me back, dispite my calls.

So imagine my horror when my Amex bill came in with $700 additional fee! For a two day rental!

I am sick over this. And their customer service is horrible!! They don't help. That is why I need someone high up!!

The CC will refund you now. If they determine the charges are legit, they will put them back on the card at that time.

Get your money back now and continue to try and contact Thrifty.

Re: Huge problem with Thrifty Rental Car! Need advice

Qwackertoo — Tue, 09 Dec 2014 17:30:42 GMT

Oh My! 700.00 is hefty. I know returning to a different airport can be expensive. I had to do that once, flew into Birmingham and returned car in Huntsville, had to wait for 24 hours to pass to return . . . and that made a big difference vs. returning in less than 24 hours, I don't recall why but it did.

I would think with the mechanical issues . . . you have a good case . . . IF you can ever get a hold of someone with the power to make an adjustment to your account and credit your original form of payment.

Good Luck. Should be something in all the fine print of those contracts about mechanical issues and returning the car at an earlier or different location.

Re: Huge problem with Thrifty Rental Car! Need advice

brii — Tue, 09 Dec 2014 17:31:48 GMT

On 12/9/2014 qvc chick said:
I don't want to dispute it on my credit card right now, I would rather just get someones attention at Thrifty. Because the dispute can take 1-2 months.

But I will certainly do that if all else fails.

The problem was that I had to return the rental car to a different airport (close by) than then original airport I picked up from.

THe car stalled a few times, and I was afraid to drive it all the way to original airport. Nobody in managment ever called me back, dispite my calls.

So imagine my horror when my Amex bill came in with $700 additional fee! For a two day rental!

I am sick over this. And their customer service is horrible!! They don't help. That is why I need someone high up!!

What was the fee for? Was it on your receipt?

I would still contact AMEX.

Did you let Thrifty know that you were having car trouble and were going to drop it off at another location?

Re: Huge problem with Thrifty Rental Car! Need advice

croemer — Tue, 09 Dec 2014 17:34:49 GMT

On 12/9/2014 betteb said:
On 12/9/2014 qvc chick said:
I don't want to dispute it on my credit card right now, I would rather just get someones attention at Thrifty. Because the dispute can take 1-2 months.

But I will certainly do that if all else fails.

The problem was that I had to return the rental car to a different airport (close by) than then original airport I picked up from.

THe car stalled a few times, and I was afraid to drive it all the way to original airport. Nobody in managment ever called me back, dispite my calls.

So imagine my horror when my Amex bill came in with $700 additional fee! For a two day rental!

I am sick over this. And their customer service is horrible!! They don't help. That is why I need someone high up!!

The CC will refund you now. If they determine the charges are legit, they will put them back on the card at that time.

Get your money back now and continue to try and contact Thrifty.

That has been my experience as well. I would definitely file a claim with the CC company.

Re: Huge problem with Thrifty Rental Car! Need advice

reiki604 — Tue, 09 Dec 2014 17:40:41 GMT

On 12/9/2014 qvc chick said:
I don't want to dispute it on my credit card right now, I would rather just get someones attention at Thrifty. Because the dispute can take 1-2 months.

But I will certainly do that if all else fails.

The problem was that I had to return the rental car to a different airport (close by) than then original airport I picked up from.

THe car stalled a few times, and I was afraid to drive it all the way to original airport. Nobody in managment ever called me back, dispite my calls.

So imagine my horror when my Amex bill came in with $700 additional fee! For a two day rental!

I am sick over this. And their customer service is horrible!! They don't help. That is why I need someone high up!!

Like others have said, the credit card company will refund your payment until it is determined if it is legitimate or not. This is one of the major reasons to use a credit card for consumer protection. Amex is great about this. As long as you can prove what you claim, there should be no problems.

Re: Huge problem with Thrifty Rental Car! Need advice

sidsmom — Tue, 09 Dec 2014 18:03:59 GMT

I, too, would like to know what their reasoning was to charge additional $$. More often than naught, the client signed off on those charges w/ the paperwork they give you. But, that doesn't mean there's not a case. If they advertise a 24-hr Service # & didn't answer, pull your telephone records proving that you did call, but no answer. If you're a long-time customer, use that, as well. Have you tried Social Media? Facebook, Twitter...

Sidenote: I truly can't imagine anyone hanging up on a customer unless said customer was verbally assaulting the representative, so a little Crow might have to be eaten to get help.

Re: Huge problem with Thrifty Rental Car! Need advice

KathyPet — Tue, 09 Dec 2014 18:04:46 GMT

When you dropped the car at another location then the one you rented from did you have the car rental person note that you were bringing it back,to a different location because it had mechanical trouble? Did you get a copy of the drop off receipt with that notation on it? You have to be able to document what you say. If you just dropped the car at a different location with no notes in the record about the reason for the airport change I bet you are out of luck. Didn't you get a copy of the charges when you left the car? Surely you didn't just drop it off without insisting they note the reason???

Re: Huge problem with Thrifty Rental Car! Need advice

abbeythe 8th — Tue, 09 Dec 2014 18:16:19 GMT

I would not wait to contact your credit card company. As others have said, be sure to have all documentation as unless you notified Thrifty about the mechanical problems and your desire to drop off the car elsewhere, the extra charges may be penalties. Though they are high, rental car companies add them to prevent people from dropping off cars anywhere they please.

There is no excuse for Thrifty being rude and hanging up on you.

Re: Huge problem with Thrifty Rental Car! Need advice

redtabby — Tue, 09 Dec 2014 18:18:34 GMT

Thrifty is now owned by Hertz, try contacting them. I hope you have some sort of documentation of the car issues. Otherwise there is a charge for the drop at a different location.