topic Re: Worst Outsourced Job...Ever! in Community Chat

Worst Outsourced Job...Ever!

terrier3 — Sun, 30 Nov 2014 20:07:21 GMT

The New York State Thruway E-Z Pass Department is outsourced to a private company that (I think) is on L.I.

I had serious issues with them when I commuted 90 miles each way to work on the Thruway. They so messed up my account, I had to go to my state assemblyman and it ended up in a front page article in the paper - MANY people had problems with the company.

Today I went on'line to update my CC - I had to get a new one due to the Home Depot situation a few months ago. I hadn't used the website in years, so I pressed the prompt to remember by password.

I got a message that they would send me an e-mail and instructions on how to update my account in "a couple of days."

First of all - a couple of days - doesn't even sound like good English. Secondly, how backward is a system where you can't get a new password for DAYS????

Minor vent...Thanks for listening...

Anyone else have issues with outsourced staff???

Re: Worst Outsourced Job...Ever!

ivanatrump — Sun, 30 Nov 2014 20:41:13 GMT

Don't you keep a list of accounts with passwords?

Re: Worst Outsourced Job...Ever!

terrier3 — Sun, 30 Nov 2014 20:47:41 GMT

On 11/30/2014 ivanatrump said:
Don't you keep a list of accounts with passwords?

I tried everything I could think of. I haven't accessed that account online in 8 years.

Re: Worst Outsourced Job...Ever!

AuntG — Sun, 30 Nov 2014 21:14:41 GMT

I need those EZ pass statements as part of my job and sometimes they arrive too late to be used. Then the next month, they are on time. Your information has explained why things seem so messed up.

Re: Worst Outsourced Job...Ever!

Colonel Meow — Sun, 30 Nov 2014 21:22:40 GMT

By ""L.I."" do you mean Long Island? Sorry if that's a silly question.

Re: Worst Outsourced Job...Ever!

minkbunny — Sun, 30 Nov 2014 21:25:25 GMT

I keep my passwords in a notebook in a desk drawer.

What is wrong with the words, in a couple of days?

Re: Worst Outsourced Job...Ever!

terrier3 — Sun, 30 Nov 2014 21:29:02 GMT

On 11/30/2014 Colonel Meow said:
By "L.I." do you mean Long Island? Sorry if that's a silly question.

Yes, that's the abbreviation.

Re: Worst Outsourced Job...Ever!

JustJazzmom — Sun, 30 Nov 2014 21:35:39 GMT

I think you may be thinking of the 'other island'-- Staten Island. We had a problem at one of the toll tunnels with the pass not reading properly and we had to return it back to them in Staten Island.

Call them tomorrow morning and hopefully it will be straightened out.

Re: Worst Outsourced Job...Ever!

terrier3 — Sun, 30 Nov 2014 21:41:34 GMT

On 11/30/2014 JustJazzmom said:
I think you may be thinking of the 'other island'-- Staten Island. We had a problem at one of the toll tunnels with the pass not reading properly and we had to return it back to them in Staten Island.

Call them tomorrow morning and hopefully it will be straightened out.

You may be right...I had my major problems with them years ago.

I used to think they were civil servants...they aren't.

It's outsourced to a third party provider. Their call center is the WORST!

Re: Worst Outsourced Job...Ever!

sfnative — Mon, 01 Dec 2014 02:41:50 GMT

When I saw the word "outsourced," I read your entry, which, given my DH's experience in Silicon Valley re the real honest to goodness "outsourcing," which made me wonder why all the hoopla.

Long Island is not Nogales, Mexico. Keep your passwords in a safe but easily retrievable place. I keep mine in the inside pocket of my Kindle cover.

Re: Worst Outsourced Job...Ever!

terrier3 — Mon, 01 Dec 2014 02:43:13 GMT

On 11/30/2014 sfnative said:
When I saw the word "outsourced," I read your entry, which, given my DH's experience in Silicon Valley re the real honest to goodness "outsourcing," which made me wonder why all the hoopla.

Long Island is not Nogales, Mexico. Keep your passwords in a safe but easily retrievable place. I keep mine in the inside pocket of my Kindle cover.

Outsourced as in not civil servants - contracted workers.

Name one other business who would make someone wait for a few days before they can re-set their password....they would be out of business.

I hadn't logged on in over 8 years. For all I know, I had the correct password, but it didn't work after all that time!