topic Re: Amazon Live Chat - Thumbs Up! in Community Chat

Amazon Live Chat - Thumbs Up!

Montana — Wed, 26 Nov 2014 15:22:42 GMT

Live Chat is another Contact Us choice besides emailing or telephoning. You also have the option of having a transcript of the conversation emailed to you - which I did. Amazon is the best!

Re: Amazon Live Chat - Thumbs Up!

hckynut — Thu, 27 Nov 2014 08:29:33 GMT

This particular shopping network would do well to follow in the steps of Amazon. Bought from them for years and they have always been way ahead of shopping networks in putting the customer experiences at the top of their priority list.

Re: Amazon Live Chat - Thumbs Up!

Big Sister — Thu, 27 Nov 2014 10:40:15 GMT

I think it's a great idea if Amazon is offering to chat. There are some things I would like to ask and to talk about, so it's perfect for me right now.

Re: Amazon Live Chat - Thumbs Up!

Lucibee — Thu, 27 Nov 2014 15:27:41 GMT

When I first started ordering from Amazon, it was just books and movies. Now I order so much more. Everyday household items, underwear, shoes. I love it! Live chat sounds like a good idea!

Re: Amazon Live Chat - Thumbs Up!

pommom — Fri, 28 Nov 2014 14:53:24 GMT

Amazon is a very efficiently run business IMO. I've live chatted with them to get my money back after waiting a couple of weeks and being informed by the seller that they were too busy to check my return.

Had my $$$ in a matter of hours that very day that I chatted with a rep.

Kohl's, Macy & other BM stores have it, too. This is such a good communication tool.

Re: Amazon Live Chat - Thumbs Up!

Lynnj — Fri, 28 Nov 2014 22:01:25 GMT

Oh yes, I've used that feature on Amazon before. It is wonderful. Once you click to start someone almost immediately is assigned and begins chatting with you. I've used this live chat option with computer customer service before...It took almost an hour for someone to begin chatting with me. And then...they couldn't even help me, grrrr.

Love, love, love Amazon. Also....I have Prime, no charge to return ANYTHING.

Re: Amazon Live Chat - Thumbs Up!

chickenbutt — Fri, 28 Nov 2014 22:25:46 GMT

Any way I've ever contacted them, Amazon has the best customer service. I've also used the tool where you punch in your phone number and it immediately calls you. I've never had to wait more than a few seconds to talk to somebody.

Re: Amazon Live Chat - Thumbs Up!

Lynnj — Sat, 29 Nov 2014 00:41:41 GMT

On 11/28/2014 chickenbutt said:
Any way I've ever contacted them, Amazon has the best customer service. I've also used the tool where you punch in your phone number and it immediately calls you. I've never had to wait more than a few seconds to talk to somebody.

Isn't that tool amazing! I hit click, and phone rings. Its starting in a way, lol. You are right, always a few seconds later someone comes onto the line and begins to assist you.

Many companies can learn ALOT about Amazon customer service.