topic Re: Reviews in Community Chat

Reviews

judgejudith — Wed, 12 Nov 2014 12:59:48 GMT

I usually read the reviews when I order items. I throw out the best and the worst and then average the remainder. I have notice a trend where folks are wanting to rate the shipping and packaging. I think this is not the correct forum to complain about the customer service aspect of the item. I think people reviewing an item should stick to the quality, etc., of the item.

What do you think?

Re: Reviews

Krimpette — Wed, 12 Nov 2014 14:23:08 GMT

I can recall is years gone by where one or two of my reviews were rejected because I also commented on the packaging. That doesn't seem the case these days.

Re: Reviews

millieshops — Wed, 12 Nov 2014 14:55:47 GMT

I ignore all those reviews. Even suspect some of them are fake - just people wanting to complain about QVC's shipping.

I already know what shipping costs, and I'm the kind of shopper who is willing to pay QVC's shipping IF I CAN'T BUY EXACTLY WHAT I WANT ELSEWHERE FOR LESS. I know how to add, so I never consider the price apart from the shipping.

Op is right - reviewers should tell us their opinions about the items. That's the only thing that makes a review worthwhile.

Re: Reviews

Pickwickpapers — Thu, 13 Nov 2014 03:14:31 GMT

Yes the review should only be about the item ............nothing else please.

Re: Reviews

Lynnj — Thu, 13 Nov 2014 03:22:07 GMT

I think packaging is important too. I want to know my product will arrive in a fair state. But if the entire review is just about that, then this isn't the place for it. But I don't mind a review of the product overall, then a sentence or two about packaging. If it's a company that I haven't used before, then comments about shipping/packaging are just as important as product review to me.

Re: Reviews

blackhole99 — Thu, 13 Nov 2014 05:02:37 GMT

I'm waiting to see if my one star review makes the cut, I doubt that it will. S&H is all part of the TV shopping experience, if your product is not delivered in a timely fashion or is damaged or not packaged properly you are not going to be happy.

Re: Reviews

september — Thu, 13 Nov 2014 05:08:01 GMT

If you're talking about the reviews here on QVC....let me tell you my story.

About 2 months ago, I returned an item, and tried 3 separate times to post my 1 star review....yes the item I received was that bad....each time, I waited a few days to see if my review would get posted. As far as I could tell....it was subjective each time. I tweaked it...and still, they would not post my review.

Then I posted a 5 star review on something that was a big hit with me---that one appeared online, in 2 days!

Re: Reviews

issiestorm — Thu, 13 Nov 2014 11:14:26 GMT

I usually leave reviews but I've noticed that frequently it's a matter of personal taste. What one person might rave about another will call 'cheap looking'. This is particularly the case with jewelry. I have seen plenty of one star reviews.