topic Re: Why, QVC? Why? in Community Chat

Why, QVC? Why?

SnowPink — Tue, 11 Nov 2014 04:06:58 GMT

I ordered something on November 7th. It still hasn't shipped.

I order something on amazon and it ships the next day.

Why can't QVC get their act together?

Re: Why, QVC? Why?

VanSleepy — Tue, 11 Nov 2014 04:08:53 GMT

Because they don't have to? People continue to order even with all the problems and complaints.

Re: Why, QVC? Why?

Say Nay — Tue, 11 Nov 2014 04:09:16 GMT

Very few if any can do what Amazon does.

Re: Why, QVC? Why?

croemer — Tue, 11 Nov 2014 04:10:36 GMT

I am having much better luck with QVC shipping...it just started several months ago.

Re: Why, QVC? Why?

foundinlv — Tue, 11 Nov 2014 04:20:05 GMT

C/S will say they have 5 days (to fiddle around before it goes out). I think though it may be longer when you order on a Fri, Sat and Sun.

eta: or more correctly, it is a guarantee when you order on one of those days that it will take 5 days before it ships out.

Re: Why, QVC? Why?

sidsmom — Tue, 11 Nov 2014 04:27:38 GMT

On 11/10/2014 Joselyn33 said:
I ordered something on November 7th. It still hasn't shipped.

I order something on amazon and it ships the next day.

Why can't QVC get their act together?

This is easy. Just order from Amazon. Problem solved.

Re: Why, QVC? Why?

deepwaterdotter — Tue, 11 Nov 2014 04:29:34 GMT

On 11/10/2014 VanSleepy said: Because they don't have to? People continue to order even with all the problems and complaints.

This.

Re: Why, QVC? Why?

Shorty2U — Tue, 11 Nov 2014 04:31:00 GMT

Sorry your stuff hasn't gotten there yet.

I haven't been shopping much on Q. But I did order something last week and it came in 2 days (I almost fainted..lol.. b/c usually it takes forever!). And I am in PA (same state as Q).

Re: Why, QVC? Why?

SnowPink — Tue, 11 Nov 2014 04:34:42 GMT

On 11/10/2014 sidsmom said:
On 11/10/2014 Joselyn33 said:
I ordered something on November 7th. It still hasn't shipped.

I order something on amazon and it ships the next day.

Why can't QVC get their act together?

This is easy. Just order from Amazon. Problem solved.

One problem --- amazon doesn't carry some things the Q does.

Re: Why, QVC? Why?

puglet1 — Tue, 11 Nov 2014 04:59:43 GMT

How about this? My item supposedly shipped on 11/7. I should have received it by now via UPS, which typically takes 2-3 days. The on-line UPS tracking shows no movement whatsoever since 11/7. I called QVC CS and was transferred to someone else who could look into the status in more detail. She told me she could either replace the item with a different size or put me on Wait List or issue me a refund. I said, "But we don't know if my package is out there somewhere, do we?" She had no response.

I then called UPS and they said they have a shipping label for me but the package has not been scanned, meaning the package is not yet in their possession. When I asked if it could be missing, she had no response.

I think I'm done. This is not the first time this has happened.

Re: Why, QVC? Why?

insomniac — Tue, 11 Nov 2014 05:03:05 GMT

I'm in mid-Michigan: my QVC orders always arrive promptly.

Re: Why, QVC? Why?

Marp2 — Tue, 11 Nov 2014 05:23:34 GMT

I ordered the Thurs., 10/30 TSV TracFone and it was delivered on Monday, Nov. 3rd. Much better delivery than usual.

Re: Why, QVC? Why?

Krimpette — Tue, 11 Nov 2014 14:53:25 GMT

My QVC orders have been coming faster than usual of late. However, my HSN orders are just the opposite. It's a rare occurrence with HSN that my orders are shipped out quickly. Usually it's 3-4 days before they ship and most of their orders do that UPS/USPS thing, so tack on an extra day for that.

Re: Why, QVC? Why?

MaggieToo — Tue, 11 Nov 2014 15:02:14 GMT

I ordered something and tried to cancel a few hours later. but was told t was already in process and couldn't be cancelled. And yet I have had things "in process" for days that could still be cancelled.

For a while, if things were "in process" for more than 3 days, I just cancelled them. I get tired of waiting for something and go elsewhere.

Re: Why, QVC? Why?

CouponQueen — Tue, 11 Nov 2014 15:39:47 GMT

agreed...I Ordered something from Overstock last night at 10:30 pm...One was a King size Ashley Comforter set and the other was a glider rocking chair....email this morning...SHIPPED..not sure how long the chair will take or not..but in the past I ordered a Kitchen table and mattress foundation set on a Wednesday evening..literally delivered to my front door Friday morning at 11 am..FREE shipping..and tahe price was NOT inflated!

Re: Why, QVC? Why?

millieshops — Tue, 11 Nov 2014 15:46:22 GMT

QVC doesn't have to. Apparently, Amazon has cornered those who have to have what they buy immediately.

I almost never care when what I order arrives because almost everything I do buy nowadays is long contemplated and 2 extra days doesn't matter so much. Yes, for me, QVC usually takes 4 days - or perhaps 5.

It's going to be interesting to see what happens to Amazon as the Prime cost increase sets in. My first year ends in January. Right now, I'm thinking I will not renew. When I look at how I used Prime throughout the year, I just can't see I need to spend that $99, and I'm assuming if I do decide I need it, I can always rejoin.

Re: Why, QVC? Why?

Lynnj — Tue, 11 Nov 2014 20:56:25 GMT

The Q shipping process, from how information (or lack of information) is displayed online for tracking, to the amount of time it takes to get to me is the #1 reason I don't shop here anymore. I used to shop all of the time, sometimes several orders per week. Been a customer since the beginning of time. If I do buy, and that a big if, it will,only be something that is not available anywhere else, and it better be something pretty darn special that I absolutly have to have. A huge corporation that can't figure their shipping problems out speaks volumes to me, and this shipping mess has been going on for over 10 years (maybe longer). If they can't figure out this disorganization in the process....which shipping is the bread and butter of their business because it's not like they have stores you can walk into for purchases....think about how they may run the rest of their internal organization. Profits are down, not only because they have decreased sales, but because of the sloppy way they run their business internally. Edit by me -spelling.

Re: Why, QVC? Why?

chrystaltree — Tue, 11 Nov 2014 21:04:03 GMT

My QVC orders ship out pretty quickly, sometimes amazingly fast. I have no problems with delivery times. Amazon Prime is so fast that it's almost spooky at times. Last week, I ordered a top late Sunday afternoon and it was in my mailbox when I got home from work on Tuesday. It's almost like Amazon has a wharehouse at the end of my street...lol

Re: Why, QVC? Why?

Clover29 — Tue, 11 Nov 2014 21:09:09 GMT

On 11/11/2014 CouponQueen said:
agreed...I Ordered something from Overstock last night at 10:30 pm...One was a King size Ashley Comforter set and the other was a glider rocking chair....email this morning...SHIPPED..not sure how long the chair will take or not..but in the past I ordered a Kitchen table and mattress foundation set on a Wednesday evening..literally delivered to my front door Friday morning at 11 am..FREE shipping..and tahe price was NOT inflated!

Me too. I ordered bedlinen yesterday afternoon, and woke up to an email saying it shipped already.

The downside is that it's coming via UPS Surepost, which is the slowest way possible. UPS ground from wherever, and then they take it to the post office rather than my house.

Re: Why, QVC? Why?

pommom — Tue, 11 Nov 2014 21:28:14 GMT

Love me some Overstock, Amazon and HSN when it comes to shipping.