topic Bizarre Email From QVC, Did You Get One? in Community Chat

Bizarre Email From QVC, Did You Get One?

NoelSeven — Mon, 27 Oct 2014 19:09:36 GMT

My daughter and I both received an email from QVC saying we had ordered a pre-lit Christmas tree, and that the price has been reduced so we would get a refund for the difference in price.

NEITHER ONE OF US ORDERED A CHRISTMAS TREE.

My daughter has tried to call them to report this error and clear it up, but she can't get through.

What the heck is going on?

Re: Bizarre Email From QVC, Did You Get One?

NoelSeven — Mon, 27 Oct 2014 19:12:59 GMT

And what the heck is going on with the switch to fine print?

WE EACH WERE CHARGED FOR A CHRISTMAS TREE WE DID NOT ORDER.

Re: Bizarre Email From QVC, Did You Get One?

deepwaterdotter — Mon, 27 Oct 2014 19:13:16 GMT

Wouldn't respond to the email, it may be a scam. Keep trying to call QVC at the customer service number listed on the QVC site.

Re: Bizarre Email From QVC, Did You Get One?

sunshine45 — Mon, 27 Oct 2014 19:14:43 GMT

did you go into your order summary to see if you were ever charged for a christmas tree?

Re: Bizarre Email From QVC, Did You Get One?

NoelSeven — Mon, 27 Oct 2014 19:15:04 GMT

On 10/27/2014 deepwaterdotter said:
Wouldn't respond to the email, it may be a scam. Keep trying to call QVC at the customer service number listed on the QVC site.

That's what we're doing. It looks official, but who knows anymore? And both of us getting it?

Re: Bizarre Email From QVC, Did You Get One?

Irshgrl31201 — Mon, 27 Oct 2014 19:15:05 GMT

I just checked my email again because I checked it earlier this morning but I have not gotten an email from them. Yeah, I would also be calling calling to report the mistake for fear they would charge my account. Hope you get it worked out soon!

Re: Bizarre Email From QVC, Did You Get One?

NoelSeven — Mon, 27 Oct 2014 19:15:41 GMT

On 10/27/2014 sunshine45 said:
did you go into your order summary to see if you were ever charged for a christmas tree?

Yes, we did. There's no record of such an order.

Re: Bizarre Email From QVC, Did You Get One?

NoelSeven — Mon, 27 Oct 2014 19:16:14 GMT

On 10/27/2014 Irshgrl31201 said:
I just checked my email again because I checked it earlier this morning but I have not gotten an email from them. Yeah, I would also be calling calling to report the mistake for fear they would charge my account. Hope you get it worked out soon!

Thanks, Irsh

Re: Bizarre Email From QVC, Did You Get One?

Mj12 — Mon, 27 Oct 2014 19:17:24 GMT

Hi Noel - I just saw a thread about this exact problem in the Q Did What:

http://community.qvc.com/forums/q/topic/476617/strange-email-from-q-about-refund.aspx

Re: Bizarre Email From QVC, Did You Get One?

Mj12 — Mon, 27 Oct 2014 19:19:08 GMT

Now there are 2 threads about it in The Q Did What. Apparently cs told someone that it was a glitch in their system and to ignore it. But if you were charged? Dispute it, doesn't sound good for the Q on this one.

Re: Bizarre Email From QVC, Did You Get One?

Sushismom — Mon, 27 Oct 2014 19:20:33 GMT

So apparently it was a QVC glitch.

Re: Bizarre Email From QVC, Did You Get One?

NoelSeven — Mon, 27 Oct 2014 19:25:57 GMT

On 10/27/2014 MJ 12 said:
Now there are 2 threads about it in The Q Did What. Apparently cs told someone that it was a glitch in their system and to ignore it. But if you were charged? Dispute it, doesn't sound good for the Q on this one.

THANKS, MJ! I'll go read the notice right now. I'm really tired of QVC mistakes. The last couple of times I tried to order, it was a mess and I kept getting two different error messages.

After all this time, and so many of us telling them about the boards being a mess, they've basically done nothing.

Re: Bizarre Email From QVC, Did You Get One?

bullyluv — Mon, 27 Oct 2014 19:27:06 GMT

I got it too! I answered the email saying I did not order this and that I would be checking my credit card!

Re: Bizarre Email From QVC, Did You Get One?

Mj12 — Mon, 27 Oct 2014 19:30:44 GMT

On 10/27/2014 deepwaterdotter said:
Wouldn't respond to the email, it may be a scam. Keep trying to call QVC at the customer service number listed on the QVC site.

ITA - do not reply!

Re: Bizarre Email From QVC, Did You Get One?

dooBdoo — Mon, 27 Oct 2014 19:31:05 GMT

Great detective work, MJ!

More amazing, fabulous glitches in QVC's antiquated system. This is why I have no financial info stored on the site.

Re: Bizarre Email From QVC, Did You Get One?

Allegheny — Mon, 27 Oct 2014 19:32:03 GMT

I got the same email early this afternoon. I was able to get thru to customer service. When I started to tell her, she kindly interrupted me and explained as above. A glitch in system, that accounts were not compromised and many other customers had also called. Before calling, I checked my order summary and my credit card and no charges have been placed. I am going to continue to check my credit card just in case. Does make one wonder though.

One would think that as soon as they were informed about it another email would have been issued advising of error immediately.

Re: Bizarre Email From QVC, Did You Get One?

tansy — Mon, 27 Oct 2014 19:32:22 GMT

Glad I checked in since I received this email, too. What a website:/

Re: Bizarre Email From QVC, Did You Get One?

clemintine — Mon, 27 Oct 2014 19:33:08 GMT

Got one too.

You CAN'T reply.

Convenient that the phones are about to explode at the Q at the same time!

So annoying.

Checked my orders. It's not there.

Unfortunately, with comcast, you can't delete before it opens because they auto open

when you go into email. Yet another reason to switch services.

Re: Bizarre Email From QVC, Did You Get One?

NoelSeven — Mon, 27 Oct 2014 19:33:54 GMT

Another glitch from QVC and no follow-up email of apology or assuring us it was a mistake.

Par for the course. Just another example of their continuing errors.

Re: Bizarre Email From QVC, Did You Get One?

meem120 — Mon, 27 Oct 2014 19:34:14 GMT

I got it too. To 2 different emails I use, which is a little weird!