topic Re: contact info please in Community Chat

contact info please

Photo Donna — Wed, 15 Oct 2014 18:56:29 GMT

besides calling the home office -- how to I contact someone to make a complaint over the management of this board?

Re: contact info please

sunala — Wed, 15 Oct 2014 18:58:37 GMT

There's a "team" that takes care of this board. I can't remember their name but they should be listed on the rules page.

By the way, thank you for my birthday wishes

Re: contact info please

Say Nay — Wed, 15 Oct 2014 18:59:12 GMT

QVC's President's Office no longer takes complaints about the Community over the phone or by mail. Your only option now is to email the QVC Social Team.

Social.Team@qvc.com

Re: contact info please

brii — Wed, 15 Oct 2014 18:59:41 GMT

The QVC social team.

Re: contact info please

sunala — Wed, 15 Oct 2014 18:59:43 GMT

Try Social.Team@qvc.com. Hope that helps.

Re: contact info please

dooBdoo — Wed, 15 Oct 2014 19:01:02 GMT

Two email addresses, plus I have a long thread in Q Talk they've been watching and occasionally responding to.

Email: Social.Team@qvc.com and QVCCommunity@qvc.com

Thread: *** Suggestions and concerns about the moderation of QVC Community forums ***

Re: contact info please

PAX — Wed, 15 Oct 2014 19:02:10 GMT

On 10/15/2014 MomTo2Dogs said:
QVC's President's Office no longer takes complaints about the Community over the phone or by mail. Your only option now is to email the QVC Social Team.

Social.Team@qvc.com

Unfortunately, you will be complaining to the people you are complaining about.

Re: contact info please

Say Nay — Wed, 15 Oct 2014 19:02:33 GMT

On 10/15/2014 Georgie the 5th said:
On 10/15/2014 MomTo2Dogs said:
QVC's President's Office no longer takes complaints about the Community over the phone or by mail. Your only option now is to email the QVC Social Team.

Social.Team@qvc.com

Unfortunately, you will be complaining to the people you are complaining about.

Yup.

Re: contact info please

sunshine45 — Wed, 15 Oct 2014 19:02:54 GMT

SOCIAL.TEAM@qvc.com

Re: contact info please

focksie — Wed, 15 Oct 2014 19:03:50 GMT

I didn't have a chance to say on your other thread before it was closed, PD --

It's really a shame that we cannot have these discussions on such an incredibly important subject...one that may impact us all directly one day...because a few posters who, BTW, are well aware of what poofs threads, cannot restrain themselves from commenting politically. Really really a shame.

Re: contact info please

Photo Donna — Wed, 15 Oct 2014 19:04:55 GMT

Janet on Live chat just gave me customer.care@qvc.com

Re: contact info please

brii — Wed, 15 Oct 2014 19:05:05 GMT

I agree Focksie. They know what they're doing by posting that sort of stuff.

Re: contact info please

brii — Wed, 15 Oct 2014 19:05:44 GMT

Donna, email the social team. They are directly responsible

Re: contact info please

Say Nay — Wed, 15 Oct 2014 19:05:58 GMT

On 10/15/2014 Photo Donna said:
Janet on Live chat just gave me customer.care@qvc.com

Isn't that for QVC products?

Re: contact info please

focksie — Wed, 15 Oct 2014 19:06:02 GMT

On 10/15/2014 brii said: I agree Focksie. They know what they're doing by posting that sort of stuff.

And then they cry about how this place has changed.

Re: contact info please

dooBdoo — Wed, 15 Oct 2014 19:06:46 GMT

On 10/15/2014 Photo Donna said:
Janet on Live chat just gave me customer.care@qvc.com

That's for shopping accounts, for the shopping area of the site. No harm in trying, but when I've used that address for concerns about the community forums or about technical site issuse it's been a waste of time.

Re: contact info please

Photo Donna — Wed, 15 Oct 2014 19:06:50 GMT

I am asking Janet if the social team email is any good and if it will do anything. I told her that I think the social team needs some customer service

Re: contact info please

dooBdoo — Wed, 15 Oct 2014 19:08:03 GMT

On 10/15/2014 MomTo2Dogs said:
On 10/15/2014 Photo Donna said:
Janet on Live chat just gave me customer.care@qvc.com

Isn't that for QVC products?

Yes, it is. And it usually results in canned responses. Big waste of time with that address, or with the general Customer Service phone representatives in my experience.

Re: contact info please

dooBdoo — Wed, 15 Oct 2014 19:09:23 GMT

On 10/15/2014 Photo Donna said:
I am asking Janet if the social team email is any good and if it will do anything. I told her that I think the social team needs some customer service

Photo Donna, I've been contacted by the social team with the 2 addresses I provided. I've had discussions with them about technical site issues and about the community forums.

Re: contact info please

Photo Donna — Wed, 15 Oct 2014 19:10:02 GMT

I just typed this to her

I think what I am looking for beyond just writing Mike George's office is the contact for the QVC person who handles the contract group managing the boards.