topic Re: Issue with not receiving an order in Community Chat

Issue with not receiving an order

gazelle77 — Wed, 24 Sep 2014 02:49:26 GMT

Not QVC...different vendor. Tracking said USPS delivered package on 9/19.... I emailed the vendors customer service and explained that no package was delivered.....to please look into it, and send out another package. Got. Email back, CS person said I should look for package , check all my neighbors....I emailed back I do not have TIME to look for package, it is not my job.....to please send me another order. I can not believe they wanted me to find the order!

Re: Issue with not receiving an order

evelomaddict — Wed, 24 Sep 2014 03:02:08 GMT

you may have to file a chargeback with your credit/debit card company if they're unwilling to help any further.

Re: Issue with not receiving an order

september — Wed, 24 Sep 2014 03:24:58 GMT

Sadly, I think the USPS checks a package off as being delivered, even when they drop it off at the wrong address.

I get packages meant for others in my community quite often, and I know that in 2 cases, someone who lives no where near us (but has the same # in his address) has gotten our packages. He told us...and even brought one of them to us one night, and said it was the second time it had happened. The first time...he gave the package back to the carrier.

Re: Issue with not receiving an order

herekitty_kitty — Wed, 24 Sep 2014 03:52:56 GMT

The vendor should take it up with the carrier. It was the carriers responsibility to make sure it was delivered to the correct address on the package.

Re: Issue with not receiving an order

sunshine45 — Wed, 24 Sep 2014 04:21:53 GMT

call them back, tell them you didnt receive the package. if they say they delivered the package then ask to see the signature. if they cant find a signature then they should be responsible. it could have been lost, delivered to the wrong address, or stolen right from your home.

Re: Issue with not receiving an order

Suhse — Wed, 24 Sep 2014 09:28:11 GMT

This is basically the response I had from Shop HQ, when they were ShopNBC. They even acknowledged, that their tracking showed it never left their facility, but, still, they wanted me to do my own checking around?

My item was a relatively inexpensive pair of earrings,which had sold out. They did end up issueing a credit, without an FBI investigation, but, for awhile I wasn't sure.

It may not be so simple as the company sending out another order, without launching a investigation, though. Unfortunately, with all the fraud there is today, I can't blame them. We can't really expect hugh companies to just take our word it.

Re: Issue with not receiving an order

terrier3 — Wed, 24 Sep 2014 13:00:12 GMT

This happened to me with QVC about 2 years ago. It was jewelry.

They sent out a replacement ASAP and told me if a neighbor received my package by mistake and gives it to me, I should call them back & they will pay for the postage to return it.

It was simple!

Re: Issue with not receiving an order

millieshops — Wed, 24 Sep 2014 14:22:54 GMT

Happened to me some years ago. It was a QVC package, but a UPS carrier's error. I actually saw him when he delivered my package to the wrong condo building, but since his truck was in front of my window, I just assumed he would deliver my package next. Nope, he jumped into his truck and sped off.

I checked my tracking and he had listed my order as DELIVERED. Of course, the tracking doesn't note it was delivered a building away. QVC handled everything that day.

I did confront the UPS man the next day. AT first he denied, then the light dawned on him. He knew what he'd done. Amazing, but that was at least 4 or 5 years ago and he still remembers he made that mistake. Rings the bell and even waits for an answer now.

Re: Issue with not receiving an order

dooBdoo — Wed, 24 Sep 2014 14:29:38 GMT

I've only had that problem one time. A package was marked as having been delivered by the USPS but I didn't receive it. I contacted the vendor, they had insured it so they filed with the USPS and sent me a full refund. It seems to me it's the seller's responsibility first, the delivery service second, and my responsibility last? Not sure if that's true in the strictest legal sense.

I will add, though, that once I know a package has been shipped I track it daily with the websites (UPS, Fedex, or USPS) and I get email alerts (you can get texts, too) for each activity including delivery. I've heard too many stories about packages being stolen from the front porch.

Re: Issue with not receiving an order

dooBdoo — Wed, 24 Sep 2014 14:30:53 GMT

On 9/23/2014 evelomaddict said:
you may have to file a chargeback with your credit/debit card company if they're unwilling to help any further.

That's a good point, evelomaddict. The credit/debit card company can be of service, too.

Re: Issue with not receiving an order

gazelle77 — Wed, 24 Sep 2014 14:35:58 GMT

I order from this vendor all the time. Never had a problem....to lose a good customer over a $50 order when I spend 10 times that often....is their loss.....I am so ticked off!

Re: Issue with not receiving an order

tansy — Wed, 24 Sep 2014 18:05:14 GMT

Gazelle, did you speak to a supervisor?

Re: Issue with not receiving an order

tansy — Wed, 24 Sep 2014 18:19:49 GMT

Gazelle, you still here? I had my knee done last week. YAY.

Re: Issue with not receiving an order

gazelle77 — Wed, 24 Sep 2014 18:28:04 GMT

On 9/24/2014 tansy said: Gazelle, you still here? I had my knee done last week. YAY.

Yes Tansy, I am here. How are you doing? Where did you have your knee done? I hope you are resting comfortably.... oh that PT is so hard in the beginning.....Remember::::: Rest Ice and pain meds! Lots of ice! Do Not overdo exercise or anything at this point in time no matter what that PT person says! It just sets you back.... Those poor tissues need to rest!

I am getting ready for my hip replacement September 30th at Valley Medical Joint center. Do not know the time yet.. find out any day now. Wishing you a smooth uneventful recovery... take care of yourself and be sure to feed your body really healthy foods-- a protein shake every day would be a very good addition for that healing going on in your body.

Re: Issue with not receiving an order

CouponQueen — Wed, 24 Sep 2014 18:28:46 GMT

I bought a necklace from Shop HQ around 7/23..it shipped on 7/25..I followed tracking and it just stopped...I contacted CS and they told me sometimes the package is delivered but somehow is bypassed the scanner and not logged.

The package stopped at a PO about 50 miles North of me..she told me on 8/5 if nothing then contact them for replacement or refund..

So on that date I log on to my account to send an email and get the tracking number and low and behold it is out for delivery that day by my Postal Carrier. I think it must of fell or stuck to something..but I did receive it a couple weeks late!

I am not a fan of the original shipping company handing over to your local USPS for delivery..the stuck a fancy dress that was in a nice flat bag..folder long wise..they just balled it up and stuck it in my mail box with some of the bag hanging out..needless to say the zipper would not work correctly and some of the beading was coming off..back it went not for that money!

Re: Issue with not receiving an order

gazelle77 — Wed, 24 Sep 2014 18:33:45 GMT

On 9/24/2014 CouponQueen said:
I bought a necklace from Shop HQ around 7/23..it shipped on 7/25..I followed tracking and it just stopped...I contacted CS and they told me sometimes the package is delivered but somehow is bypassed the scanner and not logged.

The package stopped at a PO about 50 miles North of me..she told me on 8/5 if nothing then contact them for replacement or refund..

So on that date I log on to my account to send an email and get the tracking number and low and behold it is out for delivery that day by my Postal Carrier. I think it must of fell or stuck to something..but I did receive it a couple weeks late!

I am not a fan of the original shipping company handing over to your local USPS for delivery.

I agree! UPS started out as the delivery company and then leaves it at the USPS??? WHY? Then it sits there for days..... and now my package is just missing.... If UPS had just delivered it to me I would have it.

Re: Issue with not receiving an order

tansy — Wed, 24 Sep 2014 18:40:46 GMT

On 9/24/2014 gazelle77 said:
On 9/24/2014 tansy said: Gazelle, you still here? I had my knee done last week. YAY.

Yes Tansy, I am here. How are you doing? Where did you have your knee done? I hope you are resting comfortably.... oh that PT is so hard in the beginning.....Remember::::: Rest Ice and pain meds! Lots of ice! Do Not overdo exercise or anything at this point in time no matter what that PT person says! It just sets you back.... Those poor tissues need to rest!

I am getting ready for my hip replacement September 30th at Valley Medical Joint center. Do not know the time yet.. find out any day now. Wishing you a smooth uneventful recovery... take care of yourself and be sure to feed your body really healthy foods-- a protein shake every day would be a very good addition for that healing going on in your body.

So far this one is going MUCH better than my other one. There was a new technique with a nerve block. Mine was at Evergreen. I keep dozing off. Staples out tomorrow. I will be curious how your hip goes.

Re: Issue with not receiving an order

gazelle77 — Wed, 24 Sep 2014 18:48:22 GMT

On 9/24/2014 tansy said:
On 9/24/2014 gazelle77 said:
On 9/24/2014 tansy said: Gazelle, you still here? I had my knee done last week. YAY.

Yes Tansy, I am here. How are you doing? Where did you have your knee done? I hope you are resting comfortably.... oh that PT is so hard in the beginning.....Remember::::: Rest Ice and pain meds! Lots of ice! Do Not overdo exercise or anything at this point in time no matter what that PT person says! It just sets you back.... Those poor tissues need to rest!

I am getting ready for my hip replacement September 30th at Valley Medical Joint center. Do not know the time yet.. find out any day now. Wishing you a smooth uneventful recovery... take care of yourself and be sure to feed your body really healthy foods-- a protein shake every day would be a very good addition for that healing going on in your body.

So far this one is going MUCH better than my other one. There was a new technique with a nerve block. Mine was at Evergreen. I keep dozing off. Staples out tomorrow. I will be curious how your hip goes.

That nerve block was a blessing when I had the knees done! With my hip NO UGLY STAPLES! Just tape. I am glad as the staples left my knees with two ugly scars. Have a nice rest now!

Re: Issue with not receiving an order

brii — Wed, 24 Sep 2014 18:51:39 GMT

Tansy, I didn't know you had your knee done. Hope you feel better soon.

Gazelle, good luck with your hip.

Re: Issue with not receiving an order

tansy — Wed, 24 Sep 2014 18:56:04 GMT

On 9/24/2014 brii said:
Tansy, I didn't know you had your knee done. Hope you feel better soon.

Gazelle, good luck with your hip.

Yes, on 9/15. So glad to have this one done, too. I'll be happier in a few weeks--lol. Don't want to hijack this thread.