topic Re: QVC GETTING WORSE in Community Chat

QVC GETTING WORSE

qvcaddition — Tue, 09 Sep 2014 18:37:29 GMT

jUST NEED TO VENT. I ordered an item and it says in Florence on 9/1 EDD 9/10. All items ordered 2 and 3 days later are delivered or to be delivered today. I call CS and I have to wait until the 14th for a refund or another sent out.

It has not left Brown facility, it's lost, they can't do anything until the 14th to issue refund. They can sure charge right away. I thought they didn't charge until shipping. It was not shipped, still there lost. They know it.

The item not that important, IT'S THE PRINCIPAL WHERE THEY CAN'T HELP YOU. HSN AND AMAZON WOULD HAVE REFUNDED NOW OR SHIPPED OUT ANOTHER, EXPECIALY AMAZON. THEY HAVE THE BEST CUSTOMER SERVICE.

TWENTY SOMETHING ODD YEARS SINCE THE BEGINNING WITH THE Q, AND THEIR SERVICE AND PRODUCTS GETTING WORSE. AFTER THE ORDERS COMING, I'M THROUGH WITH THE Q. THAT'S IT. OUR BUSINESS NOT IMPORTANT, SOMEONE ELSE WILL TAKE OUR PLACE.

Thanks for reading.

Re: QVC GETTING WORSE

Puzzle Piece — Tue, 09 Sep 2014 18:58:45 GMT

Okay, okay, calm down. I hear ya. I've had mishaps too and have 31 years with the Q. Maybe they are in some sort of transition as the CEO was let go. The Q is not the answer for everyone. As we problem solve here on this forum, maybe we can come up with a remedy or solution. ANYONE?

Re: QVC GETTING WORSE

KYToby — Tue, 09 Sep 2014 19:15:26 GMT

The remedy is to calm down. Unless one is getting one's heart medication, it is not that serious.

It sounds like it is a shipping issue. I have had things lost in shipping, and companies generally require a reasonable time for the shipping company to find the item before reshipping or refunding as, believe it or not, "lost" items are occasionally found. (I had this exact issue happen with Amazon.)

The comments on charging are ignorant, based on a lack of understanding on hoe credit/debit card transactions work. When an order is placed, the amount is authorized. When the item ships, the actual charge goes through. If the item does not ship, or there is a delay, the authorized funds are released back. Does one seriously think that anyone is going to pull items from inventory, box them, and label the package, before making sure funds are available? This is how all electronic retailers work.

Re: QVC GETTING WORSE

151949 — Tue, 09 Sep 2014 19:24:56 GMT

If the EDD is 9/10 why do you have your panties all in a knot on 9/9? If you are that desperate for the refund you probably should not be buying in the first place.

Re: QVC GETTING WORSE

PixelPauper — Tue, 09 Sep 2014 19:27:40 GMT

I have been waiting for a refund from Amazon for 28 days, so their Customer Service is not so great either. Every time I talk or chat with them, they tell me I am going to get that refund in just 3-5 more days. I finally had to file a dispute with my credit card. I now just get to wait and see. I buy a lot from Amazon and have been a prime member for years. I have completely stopped ordering from them because of this. I doubt they notice or care.

Re: QVC GETTING WORSE

RainyDayGal — Tue, 09 Sep 2014 19:31:32 GMT

Is that the information you got from the website from the tracking number, of is that information you received from CS?

Re: QVC GETTING WORSE

esmerelda — Tue, 09 Sep 2014 20:40:55 GMT

Stuff happens.

I ordered an item and it was marked shipped. It didn't come and it didn't come. I finally called.

They printed the mailing label...that's all they did.

Considering the volume they deal with, maybe we're lucky things aren't worse.

Re: QVC GETTING WORSE

hckynut — Tue, 09 Sep 2014 20:42:54 GMT

Can't remember the last time I bought anything here, and I see no reason for that to change any time soon.

Re: QVC GETTING WORSE

qvcaddition — Tue, 09 Sep 2014 21:54:44 GMT

Panties not in an uproar. If I couldn't afford it I would not buy, not one of those. I knew venting on here was a mistake. Sorry.

Info was from CS, web site also. Tracking shows still in Florence. Said was principle of thing.

Re: QVC GETTING WORSE

minkbunny — Tue, 09 Sep 2014 21:55:50 GMT

On 9/9/2014 hckynut said:
Can't remember the last time I bought anything here, and I see no reason for that to change any time soon.

Same here.

Re: QVC GETTING WORSE

croemer — Tue, 09 Sep 2014 21:59:21 GMT

O/P you are correct on how HSN and amazon would handle the problem.

Re: QVC GETTING WORSE

Krimpette — Tue, 09 Sep 2014 21:59:47 GMT

On 9/9/2014 qvcaddition said:
Panties not in an uproar. If I couldn't afford it I would not buy, not one of those. I knew venting on here was a mistake. Sorry.

Info was from CS, web site also. Tracking shows still in Florence. Said was principle of thing.

Maybe it would have been better to have not done the ALL CAPS (signifying anger, etc.).

Re: QVC GETTING WORSE

Mj12 — Tue, 09 Sep 2014 22:01:28 GMT

On 9/9/2014 minkbunny said:

Can't remember the last time I bought anything here, and I see no reason for that to change any time soon.

Same here.

But then is it fair to the Q to post here?

Re: QVC GETTING WORSE

chrystaltree — Tue, 09 Sep 2014 22:02:35 GMT

...well the 14th is just 4 days away, it's not like she has to wait 60 days for her refund. If I'm reading her post correctly, Qvc didn't lose the package. UPS lost or misplaced it. So, Qvc can't refund or replace until UPS tells them the package is lost. Which will happen on the 14th. Stuff happens...roll with it.

Re: QVC GETTING WORSE

chrystaltree — Tue, 09 Sep 2014 22:04:53 GMT

On 9/9/2014 MJ 12 said:
On 9/9/2014 minkbunny said:

Can't remember the last time I bought anything here, and I see no reason for that to change any time soon.

Same here.

But then is it fair to the Q to post here?

Why would people who don't shop with QVC spend time on the QVC board? That's strange.

Re: QVC GETTING WORSE

RainyDayGal — Tue, 09 Sep 2014 22:33:16 GMT

So is the "Brown facility" UPS? So UPS picked it up from QVC and it's sitting at a UPS site? If so, that is not QVC's fault. Have you contacted UPS directly?

Re: QVC GETTING WORSE

MaggieToo — Tue, 09 Sep 2014 23:25:53 GMT

HSN doesn't wait for a return to be received back before they send out a replacement. At least they have with my returns. Guess they see that it has been shipped back so they send out their replacement.

Re: QVC GETTING WORSE

Colonel Meow — Wed, 10 Sep 2014 00:07:51 GMT

On 9/9/2014 Krimpette said:
On 9/9/2014 qvcaddition said:
Panties not in an uproar. If I couldn't afford it I would not buy, not one of those. I knew venting on here was a mistake. Sorry.

Info was from CS, web site also. Tracking shows still in Florence. Said was principle of thing.

Maybe it would have been better to have not done the ALL CAPS (signifying anger, etc.).

This. I don't think that some posters realize how this "sounds", it's very off-putting.

To the OP - I hope your situation gets resolved.

Re: QVC GETTING WORSE

scotttie — Wed, 10 Sep 2014 00:14:40 GMT

On 9/9/2014 qvcaddition said:
Panties not in an uproar. If I couldn't afford it I would not buy, not one of those. I knew venting on here was a mistake. Sorry.

Info was from CS, web site also. Tracking shows still in Florence. Said was principle of thing.

I understand your frustration. Don't know why you are being scolded for your "vent."

Re: QVC GETTING WORSE

Colonel Meow — Wed, 10 Sep 2014 00:23:56 GMT

On 9/9/2014 scotttie said:
On 9/9/2014 qvcaddition said:
Panties not in an uproar. If I couldn't afford it I would not buy, not one of those. I knew venting on here was a mistake. Sorry.

Info was from CS, web site also. Tracking shows still in Florence. Said was principle of thing.

I understand your frustration. Don't know why you are being scolded for your "vent."

Oh, I hope OP doesn't think I was scolding her. I was just agreeing with Krimpette's explanation of why some posters thought OP was unduly angry. I understand she was just trying to vent.