topic Re: Help with USPS delivery status and problem in Community Chat

Help with USPS delivery status and problem

------ — Sun, 07 Sep 2014 00:03:43 GMT

Is anyone familiar with USPS delivery status and how it's updated?

I was expecting a delivery and I go to stamps dot com to check the delivery status. The day of delivery at 7:30AM the status was "out for delivery". At 7:45AM the status was "delivered". This isn't possible because 1) I don't live anywhere near the PO and 2) the mail is always delivered in the afternoon. I heard the mail box open at 3PM and the mail truck drive off. I go to my mailbox and there isn't any package. This is not the first time this happened (I eventually get my package) and it's always on a Saturday. It's a jewelry item and I don't think the vendor fully disguises the name on the package so it's rather easy to tell it's jewelry.

Does anyone have any ideas on what is going on here?

Re: Help with USPS delivery status and problem

Marp2 — Sun, 07 Sep 2014 00:21:27 GMT

The best explanation I can give is based on experience I've had with a substitute driver. She would scan in the delivered code at the beginning of the route even if it meant delivery was hours later. Against the rules but this particular carrier believed the rules only applied to others. She is no longer a USPS employee.

Re: Help with USPS delivery status and problem

------ — Sun, 07 Sep 2014 00:28:52 GMT

Thanks Marp. That must be what is happening with the scanning of the delivery code.

But I wonder why I'm not getting my package until several days later?

I filled out the USPS online report an issue form. I tried to call the PO but their line is always busy.

Re: Help with USPS delivery status and problem

Marp2 — Sun, 07 Sep 2014 00:34:06 GMT

Unless you have an extraordinarily customer oriented Postmaster/mistress online complaints are the way to go. Online causes accountability so things aren't likely set aside.

Even with the early code entry you should have gotten your package today. I hope you included the fact that you didn't in your complaint.

Re: Help with USPS delivery status and problem

JustJazzmom — Sun, 07 Sep 2014 00:39:31 GMT

Don't call the toll free post office number, try and obtain your local post office number and call over and ask where is the package?

Re: Help with USPS delivery status and problem

------ — Sun, 07 Sep 2014 00:44:46 GMT

I gave them the timeline of what it says on stamps dot com and told them I didn't get my package.

Jazzmom the last time this happened I called USPS and was told the supervisor at my local PO would call me. He did call and left a VM message to call him back. I've been trying to get ahold of him for literally three weeks. Every time I call the number is busy.

Re: Help with USPS delivery status and problem

JustJazzmom — Sun, 07 Sep 2014 00:47:12 GMT

That's awful!! I would call in the AM and see what happens. I hope you get your package soon.

Re: Help with USPS delivery status and problem

------ — Sun, 07 Sep 2014 00:49:17 GMT

Thanks! It isn't an expensive item but I would like to know what's going on.

Re: Help with USPS delivery status and problem

colliemom4 — Sun, 07 Sep 2014 01:18:46 GMT

They had one of my packages held up for 3 or 4 days once. I kept calling them and it was finally delivered. I never was given a proper explanation for it. Our branch is just awful. Our neighbors have experienced many problems as well.

Re: Help with USPS delivery status and problem

------ — Sun, 07 Sep 2014 01:39:14 GMT

How frustrating colliemom. It isn't like we have much of a choice for mail delivery either.

Re: Help with USPS delivery status and problem

sylviahomeatlast — Sun, 07 Sep 2014 01:43:48 GMT

I never have problems with USPS----nor with any company I buy from except for Q---FedEx and UPS are good too

Re: Help with USPS delivery status and problem

funinthesun — Sun, 07 Sep 2014 02:38:08 GMT

I work at the post office and my explanation - we get parcels in from other carriers, ups, fed ex and logistics, etc., these are dropped off after our daily mail is processed. The outside carrier may show it delivered but since it's after our cutoff time, we process it for delivery the next day. It shouldn't be sitting at the post office for more than one day or that is big trouble. Hope that helps.

Re: Help with USPS delivery status and problem

------ — Sun, 07 Sep 2014 02:45:19 GMT

Yes, that helps a lot. Thanks for the info funinthesun!

Re: Help with USPS delivery status and problem

Pickwickpapers — Sun, 07 Sep 2014 16:37:37 GMT

I have had similar issues........for whatever reason many of my items from USPS are delivered on Saturday..........that is when the sub driver delivers.......I think that the items are sometimes held until then but who knows? My items that are delivered by UPS seem to arrive sooner.......