topic Re: That Dreaded ""Letter"" in Community Chat

That Dreaded "Letter"

Mistreatedbycs — Tue, 26 Aug 2014 04:29:47 GMT

It's probably just me, but receiving that dreaded you returned too much letter that everyone talks about just took the 'sail' out of buying from the Q.

I didn't stop entirely but I have slowed tremendously. I can't remember the last time I have gone a whole month without a purchase. I am more apt to look elsewhere than risk the chance something won't fit or be defective so I just don't order.

I wonder how many others have made a conscious effort not to buy after they have received the letter. I know it's just a reminder to think twice before ordering but it has made me think twice that I really don't want to risk anymore returns.

I know they don't miss me, there are plenty of other people who have "made up" for my lack of buying.

Re: That Dreaded ""Letter""

Caitlin Bree — Tue, 26 Aug 2014 04:40:38 GMT

So what happens if you keep returning things now? Will they no longer sell to you? Has this actually happened to anyone?

Re: That Dreaded ""Letter""

Lucky Charm — Tue, 26 Aug 2014 04:56:35 GMT

On 8/25/2014 Caitlin Bree said: So what happens if you keep returning things now? Will they no longer sell to you? Has this actually happened to anyone?

They announce your name on The Morning Show.

Re: That Dreaded ""Letter""

foundinlv — Tue, 26 Aug 2014 05:03:00 GMT

One way to avoid the letter is to buy a tried and true item with an unknown item. That way it will offset your returns. For example, a tube of your favorite lipstick along with a pair of pants you don't have the slightest idea if they'll fit.

Re: That Dreaded ""Letter""

Caitlin Bree — Tue, 26 Aug 2014 05:04:38 GMT

On 8/25/2014 Lucky Charm said:
On 8/25/2014 Caitlin Bree said: So what happens if you keep returning things now? Will they no longer sell to y ou? Has this actually happened to anyone?

They announce your name on The Morning Show.

Hahahahah a!

Re: That Dreaded ""Letter""

blackhole99 — Tue, 26 Aug 2014 06:23:32 GMT

I have returned so much over the years and have never gotten the letter. I return my items the way they were received and in the same packaging. I think when you bundle the return items in one box to try to get away with not paying individual S&H, that's when the trouble starts.

Re: That Dreaded ""Letter""

sparkygirl — Tue, 26 Aug 2014 06:29:22 GMT

I have returned many, many things to QVC, and have not received the letter. I do wonder what the "formula" is to warrant one receiving the letter.

Re: That Dreaded ""Letter""

MaggieToo — Tue, 26 Aug 2014 12:46:56 GMT

It's funny,I never seem to return anything I purchase from HSN or SHOPHQ. Only QVC. I have had to return the last 5 clothing items for being too big. Not sure if they are changing their sizing or what. I always check the click here for measurements, but everything seems to fall off my shoulders. Guess I'll have to shop the malls where I can try before I buy.

Re: That Dreaded ""Letter""

------ — Tue, 26 Aug 2014 12:52:28 GMT

If they don't want people to return items the Q should make their sizing consistent and improve quality. I purchased only a few items this year and two things stopped working after two months.

Ridiculous.

Re: That Dreaded ""Letter""

Luv2Decorate — Tue, 26 Aug 2014 12:57:38 GMT

If I received a letter saying I was returning too much, I'd quit buying all together, cut up the QCard and never order from them again.

There are plenty of options for purchasing goods and I'd go elsewhere.

I buy some clothes for my mother, it's a hit or miss with sizing. It's just the way it is.

Re: That Dreaded ""Letter""

Puzzle Piece — Tue, 26 Aug 2014 15:04:49 GMT

I have never received 'the letter'. I haven't bought much from the Q as the quality is not the best. I like quality and value for my dollar. I do return things in great condition so maybe that is one small factor. As always, if a few are abusing the buy/return policy, everyone pays.

Re: That Dreaded ""Letter""

reiki604 — Tue, 26 Aug 2014 15:06:16 GMT

I think I heard that you get the letter if you return 40% of what you buy. If I had to return over 40% of my purchases, I wouldn't need any letter to stop buying from that retailer. I'd stop on my own and go where I was more satisfied.

Re: That Dreaded ""Letter""

kittymomNC — Tue, 26 Aug 2014 15:18:23 GMT

On 8/25/2014 baker said:
I have returned so much over the years and have never gotten the letter. I return my items the way they were received and in the same packaging. I think when you bundle the return items in one box to try to get away with not paying individual S&H, that's when the trouble starts.

I send things back in one package and have never had a problem. In the words of the CS rep, the other things can "ride along for free", and said it was fine to do that. That was in a situation where I had a defective item, but I also had a couple of other things to return. He said to use the label for the defective item so I wouldn't be charged shipping, and then said go ahead and include the others and made that remark. So I don't consider it "trying to get away with it" since CS said to do it. But they have to be going to the same address and be like items.

Re: That Dreaded ""Letter""

VioletEyes — Tue, 26 Aug 2014 15:21:05 GMT

On 8/26/2014 kittymomNC said:
On 8/25/2014 baker said:
I have returned so much over the years and have never gotten the letter. I return my items the way they were received and in the same packaging. I think when you bundle the return items in one box to try to get away with not paying individual S&H, that's when the trouble starts.

I send things back in one package and have never had a problem. In the words of the CS rep, the other things can "ride along for free", and said it was fine to do that. That was in a situation where I had a defective item, but I also had a couple of other things to return. He said to use the label for the defective item so I wouldn't be charged shipping, and then said go ahead and include the others and made that remark. So I don't consider it "trying to get away with it" since CS said to do it. But they have to be going to the same address and be like items.

Kitty, it must be dependent upon which customer service rep you spoke to. I was told each package needed to have a separate label and never to bundle anything. This was a return for clothing. I wish there was something posted, somewhere so that we knew what the policy was.

Re: That Dreaded ""Letter""

chrystaltree — Tue, 26 Aug 2014 15:23:02 GMT

I'm sure QVC hopes that people who get "the letter" start paying more attention to what they are buying or just go away all together. If you buy less after receiving "the letter", it has served it's purpose. Personally, I don't understand why people continue to shop when they obviously aren't satisfied by the QVC shopping experience. If your percentage of returns is so high that you fall into the dreaded "letter" category; this method of shopping just isn't working for you. Or perhaps it doesn't work for one or two specific categories. I have a friend who buys everything except clothes from shopping channels because she just can't get the sizing correct. So she stopped trying. I have great luck with clothing, shoes, bags etc etc but I don't order makeup, skincare, scented bath products from shopping channels. I tried but after being disappointed so many times, I just accepted that I can't buy those things sight unseen, I have to see and smell those types of products before I purchase them.

Re: That Dreaded ""Letter""

VioletEyes — Tue, 26 Aug 2014 15:23:32 GMT

On 8/26/2014 ------ said:
If they don't want people to return items the Q should make their sizing consistent and improve quality. I purchased only a few items this year and two things stopped working after two months.

Ridiculous.

Yes, unfortunately, the same pair of pants by the same manufacturer in the same color can vary, dependent upon apparently what factory they are made in. I ordered the same color pants and size and the inseam was two inches shorter on one pair.

I am going to stop buying pants at QVC due to inconsistency in their merchandise sizing.

Re: That Dreaded ""Letter""

croemer — Tue, 26 Aug 2014 15:29:39 GMT

On 8/25/2014 Lucky Charm said:
On 8/25/2014 Caitlin Bree said: So what happens if you keep returning things now? Will they no longer sell to you? Has this actually happened to anyone?

They announce your name on The Morning Show.

will they spell your nic right???

Re: That Dreaded ""Letter""

MaggieToo — Tue, 26 Aug 2014 15:30:54 GMT

On 8/26/2014 kittymomNC said:
On 8/25/2014 baker said:
I have returned so much over the years and have never gotten the letter. I return my items the way they were received and in the same packaging. I think when you bundle the return items in one box to try to get away with not paying individual S&H, that's when the trouble starts.

I send things back in one package and have never had a problem. In the words of the CS rep, the other things can "ride along for free", and said it was fine to do that. That was in a situation where I had a defective item, but I also had a couple of other things to return. He said to use the label for the defective item so I wouldn't be charged shipping, and then said go ahead and include the others and made that remark. So I don't consider it "trying to get away with it" since CS said to do it. But they have to be going to the same address and be like items.

Several years ago, I bought 4 pair of White Mountain shoes. The sizing was way off for me. I called and asked if I could return them in one box and was told I could not. I returned them individually at a cost of about $25.00 and promptly complained on these boards about it.

I got a call from Corporate asking about the problem and I explained I only wanted to return the shoes in one box. Next thing I knew, the White Mountain guy called me, my money was refunded and I was sent about 8 pair of shoes. Only one or two pair fit, but I managed to give the rest away to people who could use them.

Management does read these boards or they have someone who does it for them.

Re: That Dreaded ""Letter""

kittymomNC — Tue, 26 Aug 2014 15:31:13 GMT

On 8/26/2014 SoftRaindrops said:
On 8/26/2014 kittymomNC said:
On 8/25/2014 baker said:
I have returned so much over the years and have never gotten the letter. I return my items the way they were received and in the same packaging. I think when you bundle the return items in one box to try to get away with not paying individual S&H, that's when the trouble starts.

I send things back in one package and have never had a problem. In the words of the CS rep, the other things can "ride along for free", and said it was fine to do that. That was in a situation where I had a defective item, but I also had a couple of other things to return. He said to use the label for the defective item so I wouldn't be charged shipping, and then said go ahead and include the others and made that remark. So I don't consider it "trying to get away with it" since CS said to do it. But they have to be going to the same address and be like items.

Kitty, it must be dependent upon which customer service rep you spoke to. I was told each package needed to have a separate label and never to bundle anything. This was a return for clothing. I wish there was something posted, somewhere so that we knew what the policy was.

I agree, it would be nice if they would have some "standard" policy and make it known. I've just always done that since I was told it was okay. Sometimes the return label has on it how many pounds it covers, so if I have something heavier like a coat, I might return it separately, or if I have a $6.95 and an $8.95 label, I'll use the $8.95 label --I feel like I should because I wouldn't want a problem with the label somehow not covering what I send. Mine is usually for clothing--I seldom buy anything else. I used to buy jewelry on occasion.

Re: That Dreaded ""Letter""

VioletEyes — Tue, 26 Aug 2014 15:40:46 GMT

On 8/26/2014 kittymomNC said:
On 8/26/2014 SoftRaindrops said:
On 8/26/2014 kittymomNC said:
On 8/25/2014 baker said:
I have returned so much over the years and have never gotten the letter. I return my items the way they were received and in the same packaging. I think when you bundle the return items in one box to try to get away with not paying individual S&H, that's when the trouble starts.

I send things back in one package and have never had a problem. In the words of the CS rep, the other things can "ride along for free", and said it was fine to do that. That was in a situation where I had a defective item, but I also had a couple of other things to return. He said to use the label for the defective item so I wouldn't be charged shipping, and then said go ahead and include the others and made that remark. So I don't consider it "trying to get away with it" since CS said to do it. But they have to be going to the same address and be like items.

Kitty, it must be dependent upon which customer service rep you spoke to. I was told each package needed to have a separate label and never to bundle anything. This was a return for clothing. I wish there was something posted, somewhere so that we knew what the policy was.

I agree, it would be nice if they would have some "standard" policy and make it known. I've just always done that since I was told it was okay. Sometimes the return label has on it how many pounds it covers, so if I have something heavier like a coat, I might return it separately, or if I have a $6.95 and an $8.95 label, I'll use the $8.95 label --I feel like I should because I wouldn't want a problem with the label somehow not covering what I send. Mine is usually for clothing--I seldom buy anything else. I used to buy jewelry on occasion.

After having to return a coat because it was actually piling in storage, I realized I had thrown out the box. I ended up giving it to Good Will because I was just too lazy to return it. I bet they count on that kind of thing too.

Thanks for the info about the label. I am trying to cut back on my Q clothing purchases, though, because I am having trouble with inconsistency in sizing.