topic Re: Advice please. Who to call in Community Chat

Advice please. Who to call

nekodaisy — Wed, 30 Jul 2014 15:47:32 GMT

We switched cable, phone landline about 3 weeks ago and still cannot get our landline for incoming calls. We can do out going calls. Anyway our new cable provider says that they are waiting for our old cable provider to release our number and our old cable provider says they are waiting a request to release our number and then they tell us they have deactivated our number so it is no longer out there.

We can make out going calls on our phone and when I do call our number shows up on caller Id so it is not deactivated. We think they are being snarky since other people are having this same promblem with getting their number released. They use to have the monolopy here for cable and such but now others are coming to town with much better packages at a much lower rate.

We have never had this promblem before and beside calling the cable company who do I call to register a complaint. This is getting real old. It took one person 7 weeks to get their number released. They tell us to get a new phone number but we have had this one for 20 years and all our bills are tied in with this one. Thanks for any replies I may get.

Re: Advice please. Who to call

pinkskates4 — Wed, 30 Jul 2014 16:00:29 GMT

If you switched to Verizon, all I can say is Good Luck.

It took us 6 months to get our number transferred - after talking to numerous people - including supervisors - all of whom promised us they had fixed the problem.

I will say however, that the TV reception and internet is much much better with Verizon.

And when the neighbor's contractors cut our line, Verizon came out the next day and installed a temp until they could fix it permanently.

So it was all finally worth the switch.

Re: Advice please. Who to call

clemintine — Wed, 30 Jul 2014 16:01:42 GMT

If you made your internet homepage that of your new provider, there might be

a live 'chat line' or an address to email them.

Go to the homepage of your old provider and do that.

Guessing there are other complaints listed, lots of grumbles, if they have a blog area.

Re: Advice please. Who to call

bells4me — Wed, 30 Jul 2014 16:05:27 GMT

I never had a problem getting my number transferred but you don't mention who your carrier is. I haven't had a landline in 6 years, but you may want to think again about using this carrier. Or, just get a new number.

Re: Advice please. Who to call

Jargogle — Wed, 30 Jul 2014 16:06:31 GMT

Ghostbusters!

Re: Advice please. Who to call

focksie — Wed, 30 Jul 2014 16:12:20 GMT

Your State Attorney General? The FCC?

Re: Advice please. Who to call

lovepink — Wed, 30 Jul 2014 16:13:03 GMT

I have an idea that has worked well for me with several companies. Get on Social Media; that is get on their Facebook page and their Twitter feed and complain, complain, complain! Ask for help there and keep it up. Companies hate having everyone see this and they will contact you. I have gotten things fixed that way real fast. Worth a try anyway.

Re: Advice please. Who to call

clemintine — Wed, 30 Jul 2014 16:20:15 GMT

On 7/30/2014 lovepink said: I have an idea that has worked well for me with several companies. Get on Social Media; that is get on their Facebook page and their Twitter feed and complain, complain, complain! Ask for help there and keep it up. Companies hate having everyone see this and they will contact you. I have gotten things fixed that way real fast. Worth a try anyway.

oh yeah!!! I've heard that gets faster service.

Re: Advice please. Who to call

nekodaisy — Wed, 30 Jul 2014 16:27:35 GMT

Never thought about the facebook page. We had Charter which got bought out by Knology which got bought about by WOW. They have been the only service in our area for over 20 years besides satellite. We switched from them to ATT versus. Att customer service has been really good, it is dealing with WOW that has been the problem. So far we really like ATT versus. A ton of HD channels, faster internet and of course much cheaper. Thanks for some good advice.

Re: Advice please. Who to call

sidsmom — Wed, 30 Jul 2014 16:44:47 GMT

On 7/30/2014 Jargogle said:
Ghostbusters!

Giggle....1st thing I thought of, as well!

Re: Advice please. Who to call

ROMARY — Wed, 30 Jul 2014 16:58:56 GMT

There must be a gov. agency that regulates phone services. The F something, something. Look on your phone bill. Somewhere on there it must/should be stated which agency regulates the phone services. Report this situation to them.

Re: Advice please. Who to call

CelticCrafter — Wed, 30 Jul 2014 18:22:34 GMT

You need to get in touch with the FCC.

Complaining on the cable companies Facebook page may not get results since you are no longer a customer.

Re: Advice please. Who to call

feline groovy — Thu, 31 Jul 2014 02:40:06 GMT

You can also file a claim at the U.S headquarters of the Better Business Bureau, which can expedite your problem and a solution.

Here's the link, and good luck!

http://www.bbb.org/council/

Re: Advice please. Who to call

OnlyShopsOnline — Thu, 31 Jul 2014 02:48:15 GMT

On 7/30/2014 focksie said:
Your State Attorney General? The FCC?

I agree. I think there are Federal laws regarding your problem. However, if Verizon is the one causing the tie-up, you might as well thrown in the towel and just get a new phone number. For some reason, laws don't apply to them.

Re: Advice please. Who to call

mewsmomtoo — Thu, 31 Jul 2014 02:49:29 GMT

In California, we had a state Utilities Commission (PUC). In Arizona, we have one as well, it is part of the Corporation Commission - Utilities Division. Just google your state name with the words "Utilities Commission". They should be able to help you and you can file a complaint with them. Good luck!!

Re: Advice please. Who to call

Kachina624 — Thu, 31 Jul 2014 02:55:08 GMT

On 7/30/2014 focksie said:
Your State Attorney General? The FCC?

State public utility commission. File a complaint.

Re: Advice please. Who to call

DoneTryin — Thu, 31 Jul 2014 03:00:12 GMT

Do any of your local tv stations have "troubleshooter" investigative reporters? If so, call them & ask for their help. Businesses really hate getting negative media coverage. Good luck!