topic Re: Amazon Restocking Charge in Community Chat

Amazon Restocking Charge

grandma r — Fri, 25 Jul 2014 21:39:21 GMT

I purchased a designer handbag thru Amazon as a gift. It was well packaged when it arrived, so I assumed it would be top quality. Turns out the quality was not so good. The bag was defective, so I returned it (fortunately the recipient was my daughter) and they charged me a $52 restocking fee!!!!!! Outrageous for returning defective merchandise. Doubt I will shop with Amazon again!

Re: Amazon Restocking Charge

sunala — Fri, 25 Jul 2014 21:47:14 GMT

Wow I've never heard that before. Perhaps it was purchased from an outside vender through Amazon? Maybe they have their own rules?

Did you call them? Good luck!

Re: Amazon Restocking Charge

------ — Fri, 25 Jul 2014 21:48:13 GMT

I've never been charged a restocking fee for returns.

Did the product description say there was a restocking fee?

Re: Amazon Restocking Charge

bikerbabe — Fri, 25 Jul 2014 21:48:36 GMT

Sounds like your purchase was not direct from Amazon but from a third-party seller?

Re: Amazon Restocking Charge

Clover29 — Fri, 25 Jul 2014 23:29:22 GMT

Was the bag returned after it had been used? Why was it defective? There's a restocking fee for shoes that have been worn, computer software that has been opened etc.

This does sound like a third party seller, rather than Amazon themselves.

Re: Amazon Restocking Charge

croemer — Fri, 25 Jul 2014 23:30:26 GMT

How much was the purse...wow!

Re: Amazon Restocking Charge

shoekitty — Fri, 25 Jul 2014 23:30:45 GMT

It has to be from a third party seller. But here is what you can do. Go to help and call Amazon. You can select the item you want to discuss, and have Amazon call you right back. And they do call within seconds. Tell them the bag is defective, so why the costs? They may make good on it. You need to tell Amazon either way so they can take notes on the seller.

The only thing I have seen with a restocking fee from Amazon direct (with prime) is a computer. They do FULL refund if the item is defective or not working. They charge 10% if you just don't like it. They are pretty clear. The do reserve the right to examine defective items to see if they were tampered with to get refund.

Amazon is wonderful, and I buy everything there from napkins, cat food, toiletries, cleaning supplies, computers, etc. BUT they do have bad sellers. I have had 2 over the years. One sold a fake Perricone product, the other never shipped item...but said they did. Each was resolved n my favor, was a slight hassle but worth it

Re: Amazon Restocking Charge

shoekitty — Fri, 25 Jul 2014 23:35:49 GMT

clover

I have ordered shoes, many many pair from Amazon and never had a restocking fee. However, a week ago I ordered a pair of shoes that came from Planet shoes. They charged me 6.50 off refund price for postage. I have never had that, but it was a 3rd party seller. Weird as I thought it was Prime. I found out later only certain colors were prime. The color I chose was not. Next time I will look more carefully/

Re: Amazon Restocking Charge

croemer — Fri, 25 Jul 2014 23:38:32 GMT

On 7/25/2014 shoekitty said:
It has to be from a third party seller. But here is what you can do. Go to help and call Amazon. You can select the item you want to discuss, and have Amazon call you right back. And they do call within seconds. Tell them the bag is defective, so why the costs? They may make good on it. You need to tell Amazon either way so they can take notes on the seller.

The only thing I have seen with a restocking fee from Amazon direct (with prime) is a computer. They do FULL refund if the item is defective or not working. They charge 10% if you just don't like it. They are pretty clear. The do reserve the right to examine defective items to see if they were tampered with to get refund.

Amazon is wonderful, and I buy everything there from napkins, cat food, toiletries, cleaning supplies, computers, etc. BUT they do have bad sellers. I have had 2 over the years. One sold a fake Perricone product, the other never shipped item...but said they did. Each was resolved n my favor, was a slight hassle but worth it

Agreed!

Re: Amazon Restocking Charge

grandma r — Fri, 25 Jul 2014 23:53:41 GMT

Thanks, shoekitty. I'll try it. Yes, it was shipped from a third party vendor. However, my question is this..if the item is defective does this mean they will put it back on the shelf, only to be resold. The item was a MK handbag. Turns out it had some type of crease in the back and constantly fell over, spilling the contents. My daughter did use it a few times, but, said it wasn't' t worth the hassle. The bag actually leaned back instead of standing upright. I contacted Amazon before returning the bag to explain the situation. No restocking fee was ever mentioned.

Re: Amazon Restocking Charge

colliemom4 — Fri, 25 Jul 2014 23:56:29 GMT

I bought the wrong book for a college course and they were going to charge me but changed their minds and didn't.

Re: Amazon Restocking Charge

KYToby — Sat, 26 Jul 2014 01:08:15 GMT

With third party vendors, Amazon allows them to charge restocking fees in certain circumstances. The decision to and amounts, though, are up to the vendor.

Normally, for defective merchandise, restocking fees are not charged. In the case of someone changing her mind, using an item, not liking the item, or returning outside of the return window, a fee may be charged.

In this case, the OP should communicate the issue to Amazon who can then contact the vendor and hopefully resolve (or at least clarify) the issue.

Re: Amazon Restocking Charge

bells4me — Sat, 26 Jul 2014 04:34:16 GMT

I don't shop Amazon anymore. First they started charging tax in my state, then raised the Prime rate & now a restocking fee. I still check their prices when considering purchasing an item & they are usually higher. No thanks, I'll shop elsewhere.

Re: Amazon Restocking Charge

OnlyShopsOnline — Sat, 26 Jul 2014 05:48:58 GMT

Luckily I haven't had to make many returns, over the years, to Amazon. If you get the wrong item, or a defective item, you have no problem. However, read their return policies. Making a return to them, simply because you might have changed your mind, or don't like the item, isn't as straight forward. Also with the advent of Prime, I've noticed their prices aren't as competitive. I find I order from other places much more frequently now. They used to be my "go to" place for at least 90 % of my online shopping...not any more.

Re: Amazon Restocking Charge

hennypenny — Sat, 26 Jul 2014 05:59:22 GMT

Mr henny had a purchase that was defective. They charged a fee but he called amazon and told them it was defective. They waved the fee and refunded all of his money. Give them a call.

Re: Amazon Restocking Charge

mousiegirl — Sat, 26 Jul 2014 06:13:27 GMT

I have never heard of a restocking fee, and even if it is from a seller that Amazon supports, this should not be. If the item is defective, why would it be restocked, it would just come back again to them if someone else bought it.

Re: Amazon Restocking Charge

spot555 — Sat, 26 Jul 2014 15:52:13 GMT

Amazon will take care of you with 1 phone call. And, they DO NOT LIKE sellers like you have encountered. They take bad service very seriously.

Don't let this experience taint you. Amazon is an AMAZING place to shop!

Re: Amazon Restocking Charge

spot555 — Sat, 26 Jul 2014 15:58:07 GMT

On 7/25/2014 pupcakes said:
I don't shop Amazon anymore. First they started charging tax in my state, then raised the Prime rate & now a restocking fee. I still check their prices when considering purchasing an item & they are usually higher. No thanks, I'll shop elsewhere.

You/they can't do anything about the tax.

The restocking fee isn't Amazon, that's the third party seller. I've returned items I've purchased directly from Amazon- there was no restocking fee.

Re: Amazon Restocking Charge

grandma r — Sat, 26 Jul 2014 16:21:15 GMT

Thanks very much for the advice. I do appreciate your help.

Re: Amazon Restocking Charge

mousiegirl — Sat, 26 Jul 2014 16:44:06 GMT

On 7/26/2014 goldenretriever said:
Amazon will take care of you with 1 phone call. And, they DO NOT LIKE sellers like you have encountered. They take bad service very seriously.

Don't let this experience taint you. Amazon is an AMAZING place to shop!

I agree! I had a bad experience with a seller, and Amazon took care of it.