topic Re: 20 minutes later . . . too late to cancel an order in Community Chat

20 minutes later . . . too late to cancel an order

LilacTree — Tue, 22 Jul 2014 17:11:46 GMT

I ordered the OTO handbag (Isaac's show) and then went directly to my computer to read the reviews. After reading them (most were excellent, but some were worrisome) I called to cancel the order and was told "too late, it is already in processing." 20 minutes later? The show wasn't even over yet!

I then tried to cancel from my Order Status listing, and got the same result. I am not one to cancel things all the time, in fact, I don't remember ever cancelling anything before.

Has it always been like this?

Re: 20 minutes later . . . too late to cancel an order

voyager1980 — Tue, 22 Jul 2014 17:15:27 GMT

Ford I've read other posters saying this also but I don't think it always was true,think we used to have a bigger window of time to cancel.Maybe even a day or so?

Re: 20 minutes later . . . too late to cancel an order

NoelSeven — Tue, 22 Jul 2014 17:17:13 GMT

I think they've really clamped down on cancelling. I recently ordered something at night and tried to cancel the next morning only to be told it was too late.

We used to be able to do that before. You have to be really careful now, read ahead of time, even though it means it may be sold out before you get to it.

I have the feeling a lot of people have been cancelling after they read the reviews.

Re: 20 minutes later . . . too late to cancel an order

LilacTree — Tue, 22 Jul 2014 17:18:32 GMT

On 7/22/2014 voyager1980 said:
Ford I've read other posters saying this also but I don't think it always was true,think we used to have a bigger window of time to cancel.Maybe even a day or so?

That's what I thought too. Now if I really dislike it, I will have to incur the cost and the hassle of returning it. What a bummer!

Re: 20 minutes later . . . too late to cancel an order

brii — Tue, 22 Jul 2014 17:20:02 GMT

Did you try calling? CS might be able to cancel for you.

Re: 20 minutes later . . . too late to cancel an order

LilacTree — Tue, 22 Jul 2014 17:22:27 GMT

On 7/22/2014 NoelSeven said:
I think they've really clamped down on cancelling. I recently ordered something at night and tried to cancel the next morning only to be told it was too late.

We used to be able to do that before. You have to be really careful now, read ahead of time, even though it means it may be sold out before you get to it.

I have the feeling a lot of people have been cancelling after they read the reviews.

You hit the nail on the head, Noel. I ordered first because I liked the color and didn't want it to sell out, as one color already had. Then I went right to my computer to read the reviews. In that short amount of time, I couldn't cancel it.

Now maybe if it was a small item, like a lipstick or something, I would just keep it, but this is a $200 handbag and I will have to return it if it's not suitable for me.

Re: 20 minutes later . . . too late to cancel an order

voyager1980 — Tue, 22 Jul 2014 17:22:32 GMT

On 7/22/2014 Ford1224 said:
On 7/22/2014 voyager1980 said:
Ford I've read other posters saying this also but I don't think it always was true,think we used to have a bigger window of time to cancel.Maybe even a day or so?

That's what I thought too. Now if I really dislike it, I will have to incur the cost and the hassle of returning it. What a bummer!

Could you not open it & just refuse it when delivered?Is that allowed?

Re: 20 minutes later . . . too late to cancel an order

LilacTree — Tue, 22 Jul 2014 17:25:19 GMT

On 7/22/2014 brii said: Did you try calling? CS might be able to cancel for you.

I called CS first and she was the one who initially told me "too late." I even politely argued that I had just ordered it 20 minutes ago, and she said it gets into the system very fast, and it's just too late to stop it. I don't know if I believe that or not.

I will be more careful from now on, especially on the high priced items.

Re: 20 minutes later . . . too late to cancel an order

LilacTree — Tue, 22 Jul 2014 17:26:44 GMT

On 7/22/2014 voyager1980 said:
On 7/22/2014 Ford1224 said:
On 7/22/2014 voyager1980 said:
Ford I've read other posters saying this also but I don't think it always was true,think we used to have a bigger window of time to cancel.Maybe even a day or so?

That's what I thought too. Now if I really dislike it, I will have to incur the cost and the hassle of returning it. What a bummer!

Could you not open it & just refuse it when delivered?Is that allowed?

Hmm, good question . . . does anyone know if that can be done?

Re: 20 minutes later . . . too late to cancel an order

stilltamn8r — Tue, 22 Jul 2014 17:27:30 GMT

No it hadn't. Just last week, before I left for work I ordered a couple of dresses, one that I particularly liked was on clearance... I hopped in the shower grabbed address out of my closet and headed to work...as I was driving, I realized the dress I had ON, was the same dress I had just ordered!!! When I got to work, I went online and cancelled with no problem....silly me!!! ( wish I would have gotten it on clearance the first time!!!)

Re: 20 minutes later . . . too late to cancel an order

LilacTree — Tue, 22 Jul 2014 17:30:48 GMT

On 7/22/2014 stilltamn8r said: No it hadn't. Just last week, before I left for work I ordered a couple of dresses, one that I particularly liked was on clearance... I hopped in the shower grabbed address out of my closet and headed to work...as I was driving, I realized the dress I had ON, was the same dress I had just ordered!!! When I got to work, I went online and cancelled with no problem....silly me!!! ( wish I would have gotten it on clearance the first time!!!)

Maybe it's just certain items . . . like the more expensive ones.

Re: 20 minutes later . . . too late to cancel an order

brii — Tue, 22 Jul 2014 17:32:22 GMT

On 7/22/2014 Ford1224 said:
On 7/22/2014 brii said: Did you try calling? CS might be able to cancel for you.

I called CS first and she was the one who initially told me "too late." I even politely argued that I had just ordered it 20 minutes ago, and she said it gets into the system very fast, and it's just too late to stop it. I don't know if I believe that or not.

I will be more careful from now on, especially on the high priced items.

Well, maybe you will like it, Ford. I like his bags better than some Dooneys

Re: 20 minutes later . . . too late to cancel an order

qvcaddition — Tue, 22 Jul 2014 17:34:32 GMT

No, when that happens, I call CS and they can cancel, that is too short a period of time.

Re: 20 minutes later . . . too late to cancel an order

stilltamn8r — Tue, 22 Jul 2014 17:35:39 GMT

On 7/22/2014 Ford1224 said:
On 7/22/2014 stilltamn8r said: No it hadn't. Just last week, before I left for work I ordered a couple of dresses, one that I particularly liked was on clearance... I hopped in the shower grabbed address out of my closet and headed to work...as I was driving, I realized the dress I had ON, was the same dress I had just ordered!!! When I got to work, I went online and cancelled with no problem....silly me!!! ( wish I would have gotten it on clearance the first time!!!)

Maybe it's just certain items . . . like the more expensive ones.

Or maybe because there was more than one item in the order, it took longer to put together????

Re: 20 minutes later . . . too late to cancel an order

LilacTree — Tue, 22 Jul 2014 17:37:46 GMT

On 7/22/2014 stilltamn8r said:
On 7/22/2014 Ford1224 said:
On 7/22/2014 stilltamn8r said: No it hadn't. Just last week, before I left for work I ordered a couple of dresses, one that I particularly liked was on clearance... I hopped in the shower grabbed address out of my closet and headed to work...as I was driving, I realized the dress I had ON, was the same dress I had just ordered!!! When I got to work, I went online and cancelled with no problem....silly me!!! ( wish I would have gotten it on clearance the first time!!!)

Maybe it's just certain items . . . like the more expensive ones.

Or maybe because there was more than one item in the order, it took longer to put together????

Are you talking about your order? I only ordered the one item.

Re: 20 minutes later . . . too late to cancel an order

KLevineFan — Tue, 22 Jul 2014 17:38:00 GMT

What I used to do is order an item & pay with check - often the next a.m. I will have reconsidered & then cancel it; if I decide I do want it, then change to debit/credit card. Unfortunately, cannot do that w/HSN anymore, they no longer accept checks!

Re: 20 minutes later . . . too late to cancel an order

game-on — Tue, 22 Jul 2014 17:40:06 GMT

Ford.... when the package arrives... if it is by post office, just return it to the post office unopened telling them you are refusing the package.... if it is by UPS.... tell the driver you refuse the package or call the company if they drop it on your doorstep and tell them to pick it up.... that you are refusing it..... I have done both.... and you may be charged for postage ONE way.... I cant remember..... but that is the best advice I have. Good luck.

Re: 20 minutes later . . . too late to cancel an order

LilacTree — Tue, 22 Jul 2014 17:46:48 GMT

On 7/22/2014 brii said:
On 7/22/2014 Ford1224 said:
On 7/22/2014 brii said: Did you try calling? CS might be able to cancel for you.

I called CS first and she was the one who initially told me "too late." I even politely argued that I had just ordered it 20 minutes ago, and she said it gets into the system very fast, and it's just too late to stop it. I don't know if I believe that or not.

I will be more careful from now on, especially on the high priced items.

Well, maybe you will like it, Ford. I like his bags better than some Dooneys

Oh I love his bags brii, I already have three . . . now this one will make four. His prices are very good for the quality. The main negative in the reviews was that the inside pockets are very shallow and even a cell phone will not stay put. Everything else was pretty much raving reviews, and the bag is beautiful. I'll have to see when it gets here how annoyed I might be about the shallow inside pockets.

If I decide to keep it, I will give one of my other IM bags to my daughter. She had admired it the other night. (All one of my girls has to do is admire something and they get it. Even my granddaughters have picked up on that . . . we all laugh about it!)

I only have one D&B bag, the "lock and lock" one that everyone raves about. I have kept that a long time, but rarely use it because it's too heavy.

All of my other bags are all old, from working ten years ago. I will be giving them to Salvation Army with a lot of other stuff. They are still in good condition.

Re: 20 minutes later . . . too late to cancel an order

stilltamn8r — Tue, 22 Jul 2014 17:48:14 GMT

On 7/22/2014 Ford1224 said:
On 7/22/2014 stilltamn8r said:
On 7/22/2014 Ford1224 said:
On 7/22/2014 stilltamn8r said: No it hadn't. Just last week, before I left for work I ordered a couple of dresses, one that I particularly liked was on clearance... I hopped in the shower grabbed address out of my closet and headed to work...as I was driving, I realized the dress I had ON, was the same dress I had just ordered!!! When I got to work, I went online and cancelled with no problem....silly me!!! ( wish I would have gotten it on clearance the first time!!!)

Maybe it's just certain items . . . like the more expensive ones.

Or maybe because there was more than one item in the order, it took longer to put together????

Are you talking about your order? I only ordered the one item.

Yes I was talking about mine.

Re: 20 minutes later . . . too late to cancel an order

insomniac — Tue, 22 Jul 2014 17:51:59 GMT

I think it's wonderful that orders can get processed so quickly!

People who'd been complaining about that can stop.

The lesson here is--no impulse buying.