https://community.qvc.com/t5/Community-Chat/Upset-With-QVC-and-HP/m-p/65998#M38101 <P>I ordered the HP20" touch smart computer with the bundle of items that comes with it. They sent the computer, but not the bundle and that has the Macfee 4 yr protection. The computer has no trial protection in it., so I can't set it up. Now I have to cancel the person coming to set it up this weekend. I also got the printer still in the box.</P> <P>I'm mad at HP because on air they said bundle came with it. They didn't say on Advance order and waitlist. Mad at the Q because all CS can say is the usual, "I'm Sorry" and they don't know when I will get it, the Advance order doesn't say either. Coorporate doesn't answer my e mail</P> <P>So I sit with two big boxes I will not set up and cancel the person helping to set up while I wait for a DVD that should have been included. I told the Q I will wait one week and then reaturn both as defective. You can't use a computer without protection, that's defective. You can't use the printer without a computer.</P> <P>I will stop buying on the Q forever. They did me a favor. CS is not helpful. Their hands are tied, they are an answering call center it seems.</P> Wed, 06 Apr 2011 18:02:37 GMT qvcaddition 2011-04-06T18:02:37Z https://community.qvc.com/t5/Community-Chat/Upset-With-QVC-and-HP/m-p/65998#M38101 <P>I ordered the HP20" touch smart computer with the bundle of items that comes with it. They sent the computer, but not the bundle and that has the Macfee 4 yr protection. The computer has no trial protection in it., so I can't set it up. Now I have to cancel the person coming to set it up this weekend. I also got the printer still in the box.</P> <P>I'm mad at HP because on air they said bundle came with it. They didn't say on Advance order and waitlist. Mad at the Q because all CS can say is the usual, "I'm Sorry" and they don't know when I will get it, the Advance order doesn't say either. Coorporate doesn't answer my e mail</P> <P>So I sit with two big boxes I will not set up and cancel the person helping to set up while I wait for a DVD that should have been included. I told the Q I will wait one week and then reaturn both as defective. You can't use a computer without protection, that's defective. You can't use the printer without a computer.</P> <P>I will stop buying on the Q forever. They did me a favor. CS is not helpful. Their hands are tied, they are an answering call center it seems.</P> Wed, 06 Apr 2011 18:02:37 GMT https://community.qvc.com/t5/Community-Chat/Upset-With-QVC-and-HP/m-p/65998#M38101 qvcaddition 2011-04-06T18:02:37Z