topic Re: A Big Hand for Bose Customer Service in Community Chat

A Big Hand for Bose Customer Service

Perkup — Tue, 17 Jun 2014 19:18:58 GMT

I have a couple of Bose units - not sure if they came from QVC, but maybe several years ago.

Recently had a problem with the multi disc changer - it wouldn't eject a disc. Phoned Bose, they waked me through several steps to correct the problem, which didn't work. They sent me a return label to get it to them for repairs.

They repaired the unit and it was back to me in less than a week from the time I sent it in. The price for repairs was quite reasonable, and the unit works beautifully now.

Very pleased with their service and with those I spoke with on the phone. My Bose units have worked beautifully for years, but sometimes something goes wrong.

Just in case you have a problem, give them a chance. I think you'll be pleased.

Re: A Big Hand for Bose Customer Service

hckynut — Tue, 17 Jun 2014 20:35:03 GMT

As one that has bought electronics going back into the 1950's, Bose has never been a company that made any products that fit into my price range and/or "bang for the buck". I am glad to hear that they have great customer service and that you are happy with that and apparently their products.

I as audio/videophile I prefer matching my ears and eyes to a product and do not pick out any specific brand when doing my testing before any and all purchases. Audio, for the most part and most people, is a subjective thing as everyone does not hear things exactly the same. Even when I was/am financially able to purchase my electronic devices sans the cost, Bose has never had a product that sounded the best to my then young ears nor the present my old ears.

Just got off the phone with an electronics company that I am not happy with and after this transaction will make sure this is the one and only time I do business with them. They are in Canada, and me as a big hockey fan? Was very clear to them how I felt about their company and their service and left no doubt in their minds about where I would go with this knowledge. I also mentioned that they should send one of their reps to visit Amazon to see how and what it is to have great Customer Service.

Re: A Big Hand for Bose Customer Service

Topaz Gem — Tue, 17 Jun 2014 20:37:19 GMT

That's nice to know. I have the basic Bose clock radio/CD player and it's worked great for over 10 years. It's nice to know that they really stand behind their products.

Re: A Big Hand for Bose Customer Service

chickenbutt — Tue, 17 Jun 2014 21:17:42 GMT

Bose is one of those good companies that makes good products. Having such outstanding customer service is an important component of that, for me. For that reason, I will always purchase products from these companies even though sometimes they cost more. It's worth it!

Dyson is another outstanding company and I own several of their products as well.

Re: A Big Hand for Bose Customer Service

Feline Fine — Wed, 18 Jun 2014 03:12:30 GMT

Thanks for the nice tip and thread.

Been a fan of Bose's for many years. 8)