topic Re: I am done with Dell in Community Chat

I am done with Dell

~moxie~ — Sat, 17 May 2014 15:24:25 GMT

I purchased their computer in April of last year and have had so many problems that I use my Ipad most of the time. As I type this words disappear and sometimes I lose the whole paragraph/s. So I need to copy every couple sentences so I don't have to start all over.Their printers are poop and they haven't been able to fix it. I even contacted the president of Dell, Michael S. Dell, asking for a new computer. Never heard back so I contacted all the presidents of dell and still no responses.

I purchased a new HP and it works beautifully. They hooked me up to my wireless just from the computer.

I am not asking for help with this, I am done. I just want everyone to know that my $1300 laptop is poop. Just be aware.

Re: I am done with Dell

brii — Sat, 17 May 2014 15:25:56 GMT

Hate Dell.

We only buy Apple products...

Re: I am done with Dell

CelticCrafter — Sat, 17 May 2014 15:36:38 GMT

I've heard nothing but bad about Dell.

Re: I am done with Dell

Pqfan — Sat, 17 May 2014 15:38:41 GMT

My first computer was a Dell and it has served me very well.

Hey that rhymes! lol

I need to buy a new computer in the next few months and it seems like Dell is NOT a

good way to go anymore.

What happened to Dell?

Were they always bad?

edit for spelling

Re: I am done with Dell

kittymomNC — Sat, 17 May 2014 15:40:58 GMT

I always had Dell computers when I was working, and they were great. I've had my home computer now for about 5 years with no problems. However, printers are another story, since you did mention their printers. I had a Dell printer about three years ago, and had several problems - finally asked their customer service if I was supposed to consider them "disposable" and plan to buy a new one every year!

I replaced that printer with a Lexmark about 2-1/2 years ago, only one problem with print head and they sent me a new one. However, the ink cost is outrageous. I learned this week that Dell printers had been made by Lexmark, and Lexmark stopped making printers altogether about 2-1/2 years ago, just when I bought mine from QVC! They must have been selling what was left. Now they make limited ink cartridges, so if I keep my printer, I will pay a lot for ink.

I also learned that if you buy a cheaper printer, the ink cost over time will be higher. If you break the $200 price range on a printer, you will pay more up front but your operating costs including ink will be lower over the long run and have less problems. HP printers were highly recommended.

Re: I am done with Dell

croemer — Sat, 17 May 2014 15:43:19 GMT

On 5/17/2014 CelticCrafter said:
I've heard nothing but bad about Dell.

Same here...at least the ones I have read about from the Q.

Re: I am done with Dell

LilacTree — Sat, 17 May 2014 15:43:52 GMT

It's not Dell. It's a combination of Windows 8/8.1 and this website, as I am having the same problems, but only when I am writing here.

Re: I am done with Dell

kittymomNC — Sat, 17 May 2014 15:51:40 GMT

One more thing on computers - I bought my son an Acer Aspire laptop about 3 years ago for Christmas. He has had no problems with it. In fact, he was talking to some kids from the local university, and many of them said most of what they and their friends used were Acer computers. I learned that Acer is one of the largest manufacturers of laptops and notebooks, tablets in the world -- and I had never heard of them until HSN brought them on air. They have also won all kinds of awards for their products, so if I replace my Dell, it will probably be with an Acer.

Re: I am done with Dell

raven-blackbird — Sat, 17 May 2014 16:22:54 GMT

I LOVE HP, the only computer I'll own and I own SEVERAL computers, and two lap tops, all HP........I own three tablets also but the are Ipads................................raven

Re: I am done with Dell

Free2be — Sat, 17 May 2014 16:29:11 GMT

I'm on a Dell laptop right now and although it was jumpy in the beginning, I've managed to force it to chill out and it works just fine for the past three years.

I bought my husband an HP, a high end model and it went completely black/dead after a recommended update. Thankfully it happened within the time frame to return it to Costco.

I think it is often the luck of the draw and patience to determine what is the problem, how to fix it and what is unfixable.

Re: I am done with Dell

croemer — Sat, 17 May 2014 16:39:26 GMT

On 5/17/2014 kittymomNC said:
One more thing on computers - I bought my son an Acer Aspire laptop about 3 years ago for Christmas. He has had no problems with it. In fact, he was talking to some kids from the local university, and many of them said most of what they and their friends used were Acer computers. I learned that Acer is one of the largest manufacturers of laptops and notebooks, tablets in the world -- and I had never heard of them until HSN brought them on air. They have also won all kinds of awards for their products, so if I replace my Dell, it will probably be with an Acer.

I am so happy to hear you say this. I feel in Love with the Acer's I looked at...at Best buy.I like the smaller computer lap tops and theirs looked awesome. I am in the process of looking and I keep thinking about the Acer.

Re: I am done with Dell

Elstongunn — Sat, 17 May 2014 16:44:38 GMT

I've read and heard good things about Acer products; Dell and HP seem to be up and down.

I've had very good luck with my Brother printer...years of use and still working great. Lexmark used to be one of the highest-rated printers around. Haven't read up on it lately, though.

Re: I am done with Dell

kittymomNC — Sat, 17 May 2014 16:45:16 GMT

On 5/17/2014 croemer said:
On 5/17/2014 kittymomNC said:
One more thing on computers - I bought my son an Acer Aspire laptop about 3 years ago for Christmas. He has had no problems with it. In fact, he was talking to some kids from the local university, and many of them said most of what they and their friends used were Acer computers. I learned that Acer is one of the largest manufacturers of laptops and notebooks, tablets in the world -- and I had never heard of them until HSN brought them on air. They have also won all kinds of awards for their products, so if I replace my Dell, it will probably be with an Acer.

I am so happy to hear you say this. I feel in Love with the Acer's I looked at...at Best buy.I like the smaller computer lap tops and theirs looked awesome. I am in the process of looking and I keep thinking about the Acer.

The university I referred to is a big, expensive, very well known private university - and also at the top of the heap in basketball and football circles. So I figured if so many of the kids who go there are into Acer computers, they've got to be good!

Re: I am done with Dell

~moxie~ — Sat, 17 May 2014 17:27:29 GMT

On 5/17/2014 ktlynam said:
I've read and heard good things about Acer products; Dell and HP seem to be up and down.

I've had very good luck with my Brother printer...years of use and still working great. Lexmark used to be one of the highest-rated printers around. Haven't read up on it lately, though.

My daughter bought my grandson an acer for his birthday. He was complaining to me that she uses it more than her own hp computer. She only paid $99 for it.

Re: I am done with Dell

KYToby — Sat, 17 May 2014 18:09:49 GMT

I am sure it is out of warranty by now, but did any of these issues occur while under warranty? What did tech support find? Did they try to fix it?

While there are rumors that the quality has gone downhill, I have had no issues with mine. I will likely replace it with an HP, however, as I need a computer with a backlit keyboard, and I have found HP to be the most reasonable.

Re: I am done with Dell

Shorty2U — Sat, 17 May 2014 21:21:27 GMT

I agree. I had a desk top Dell that lasted 2 years. It was a piece of JUNK and no help from Dell. We now have one Dell laptop and one HP laptop. WHY we bought another Dell is beyond me. We have trouble w the Dell laptop on and off but the HP is working fabulous and theyre both around the same age. Next time we need a laptop it will be HP ONLY!

Id like to add. I know everyone loves Apple. Well we don't. My iPad is the first one and I hardly used it. I went to go on Instagram and it says I cant get on unless I update my iPad and my son looked at it and theres no way to update the first one.lol.

Also my iPod was one of the first, plays music fine and when we got new puters we added them as it says to do. Well it will NOT download the NEW music I bought TO the iPod and I did everything it said to load it. But it wont work to load new music since we have newer laptops.

Lastly my son was ripped off numerous times by Apple for his iPhones. (and so was my daughter). They had coverage and it never covered anything and they wanted to charge them or make them get new phones (costing way too much money!) Finally my son told them to shove it (last month) and bought a brand new Gallaxy phone and they threw in a tablet. So hes done w Apple too.

More of the story, our family only will buy HP puters and anything phone wise except iPhones!

Re: I am done with Dell

Nuttmeg — Sat, 17 May 2014 23:25:31 GMT

I have been buying Dell computers for 22 years mostly desktops. It is not about any brand name, but the components inside the box. I buy a laptop where all the major parts are identified by name, so I can look them up on the web. I have been very fortunate to get quality systems from Dell.

Re: I am done with Dell

SydneyH — Sat, 17 May 2014 23:35:47 GMT

Another recommendation for Acer. I've had my laptop with very few issues for 8 years and counting......

Re: I am done with Dell

cater — Sun, 18 May 2014 02:39:21 GMT

so far I have had hp desk top and I liked it then I went to Walmart when they had their black Friday sale and bought a Acer liked it but after three years it started acting up and then a family member surprised me with a hp lap top. Love this one also I have liked all three of my computers.

Re: I am done with Dell

gardenman — Sun, 18 May 2014 13:36:18 GMT

Pretty much every computer, regardless of the "name" on the case, is now made by one of seven Asian Original Design Manufacturers (ODM's) or one of several Contract Manufacturers (CM's.) ODM's get a list of specs that the "name" wants the device to meet and a price point then the ODM designs and builds computers to meet those specs using whatever components they choose to use. CM's are given a specific list of components picked out by the "name" to be used and they simply assemble those components. Pretty much no computer "name" actually makes computers themselves. There is essentially nothing inside a Dell computer that comes from Dell anymore.

Apple laptops reportedly come from the Foxconn, Pegatron, and Quanta ODM's, while Dell laptops reportedly come from those same three ODM's and Wistron. Since so many devices come from the same ODM's you would assume they'd all perform similarly, but different "names" want different specs/price points so you get different levels of performance.

A model of a Dell laptop from one ODM may be vastly superior to a different model of a Dell laptop from a second ODM depending on the specs/price point Dell gave the ODM's to work with and the quality of the designer used by the ODM. That's why you'll hear someone rave about their Dell (or other brand of computer) while another one person considers them a waste of money. Quality can even vary within a model as the "name" may switch from one ODM to another if demand exceeds the contracted amount that the first ODM had to deliver. When that same model goes to a second ODM to meet demand the new design from the new ODM may be inferior to the first design. Even though it has the same model number it could use some/many different components with different effects on performance/reliability. Even if the same ODM makes all of a model they may swap out certain components mid-production which can alter the performance of the finished products.