topic Re: QVC mess up-what should I do? in Community Chat

QVC mess up-what should I do?

KathyPet — Mon, 12 May 2014 23:51:01 GMT

ordered the Joan Rivers Stars & Stripes scarf. received it. Opened the inner plastic bag, checked it and decided I was keeping it. Tossed the QVC mailing bag with the receipt in it on a bench at the foot of the bed. three days later I go to toss the bag in the recycle bin for plastic bags but I pull the Receipt because I don't want my private information left in the bag. I glance at the receipt and discover that while they sent the package to me the receipt inside is for the same item but has someone else's name and address on it. Evidently they put the wrong receipt in the wrong bag. I checked on line and the order number for my scarf had the correct information on it and applicable taxes for my state so they charged me correctly but sent me her receipt with a different order # than my order. To be honest I didn't worry about it because I was charged properly and I was keeping the item. Well, guess what? the other purchaser must have not not noticed that the receipt was not hers and returned the scarf. They have credited me with the return. i threw the receipt that came with my package away never thinking that the other purchaser would return the item without realizing that the receipt was not in her name. So now what should I do?

Re: QVC mess up-what should I do?

ShowMe — Mon, 12 May 2014 23:54:33 GMT

Call Customer Service.....explain to them what you did, then explain what they did.....let them figure it out.

Re: QVC mess up-what should I do?

croemer — Mon, 12 May 2014 23:56:09 GMT

Yes...call QVC...they will handle it...I am sure.

Re: QVC mess up-what should I do?

Deb1010again — Tue, 13 May 2014 00:00:33 GMT

I'd just enjoy the free scarf and count my blessings. LOL Just kidding. what other kind of advice is there other than to call customer service? What other possible action could OP take other than call CS or do nothing?

Re: QVC mess up-what should I do?

voyager1980 — Tue, 13 May 2014 00:09:58 GMT

On 5/12/2014 ShowMe said:
Call Customer Service.....explain to them what you did, then explain what they did.....let them figure it out.

That's what I'd do too, but too bad you have to deal w yet another Q snafu

Re: QVC mess up-what should I do?

Kachina624 — Tue, 13 May 2014 01:28:05 GMT

I wouldn't worry about it. I've had mistakes like that happen, called CS, sat on hold only for them to act like the couldn't care less. I won't knock myself out again.

Re: QVC mess up-what should I do?

circles — Tue, 13 May 2014 01:33:00 GMT

if she doesn't call cs the other woman will be waiting for her credit....and when it doesn't show up she will be calling cs.......

Re: QVC mess up-what should I do?

adelle38 — Tue, 13 May 2014 01:37:18 GMT

If I were you I would email customer service with the details.

Re: QVC mess up-what should I do?

foundinlv — Tue, 13 May 2014 01:57:02 GMT

kathypet....this isn't the first time Qvc has created a security breach by their sheer carelessness and stupidity. You did nothing wrong so I'd just leave it alone and hope that whoever got your information doesn't use it for illicit purposes.

Many, many people should just flat out get fired from Qvc. You don't see Amazon, HSN, or Zappos to name a few have that type of breach and yes it has happened to me on Qvc but on no other website and I do a lot of shopping.

Re: QVC mess up-what should I do?

qvcaddition — Tue, 13 May 2014 02:16:47 GMT

Be honest, call them, explain and let them figure, then you know you did your best to rectify the situation.

Re: QVC mess up-what should I do?

Kachina624 — Tue, 13 May 2014 02:38:10 GMT

On 5/12/2014 ILikeShade said:
kathypet....this isn't the first time Qvc has created a security breach by their sheer carelessness and stupidity. You did nothing wrong so I'd just leave it alone and hope that whoever got your information doesn't use it for illicit purposes.

Many, many people should just flat out get fired from Qvc. You don't see Amazon, HSN, or Zappos to name a few have that type of breach and yes it has happened to me on Qvc but on no other website and I do a lot of shopping.

It's not a security breach unless you think knowing Mary Jones in some city ordered a scarf. To me that's no biggie. There's no credit card info or membership number on the invoice. All companies make at least a few shipping mistakes. Considering the millions of packages they ship, I think they do pretty well.

Re: QVC mess up-what should I do?

foundinlv — Tue, 13 May 2014 02:40:48 GMT

On 5/12/2014 kachina624 said:
On 5/12/2014 ILikeShade said:
kathypet....this isn't the first time Qvc has created a security breach by their sheer carelessness and stupidity. You did nothing wrong so I'd just leave it alone and hope that whoever got your information doesn't use it for illicit purposes.

Many, many people should just flat out get fired from Qvc. You don't see Amazon, HSN, or Zappos to name a few have that type of breach and yes it has happened to me on Qvc but on no other website and I do a lot of shopping.

It's not a security breach unless you think knowing Mary Jones in some city ordered a scarf. To me that's no biggie. There's no credit card info or membership number on the invoice. All companies make at least a few shipping mistakes. Considering the millions of packages they ship, I think they do pretty well.

It's a security breach in that Qvc gave a complete stranger her name and address and until recently the complete member number which thankfully they now block out except for the last 4 digits. When it has happened to me, they got my member number and you better believe I called Qvc and raised heck.

Re: QVC mess up-what should I do?

skuggles — Tue, 13 May 2014 02:46:48 GMT

On 5/12/2014 kachina624 said:
On 5/12/2014 ILikeShade said:
kathypet....this isn't the first time Qvc has created a security breach by their sheer carelessness and stupidity. You did nothing wrong so I'd just leave it alone and hope that whoever got your information doesn't use it for illicit purposes.

Many, many people should just flat out get fired from Qvc. You don't see Amazon, HSN, or Zappos to name a few have that type of breach and yes it has happened to me on Qvc but on no other website and I do a lot of shopping.

It's not a security breach unless you think knowing Mary Jones in some city ordered a scarf. To me that's no biggie. There's no credit card info or membership number on the invoice. All companies make at least a few shipping mistakes. Considering the millions of packages they ship, I think they do pretty well.

I think they do pretty well too. But in this day and age, pretty well isn't good enough. I do think that they are at least trying to beef up security. And they do have amazing customer service with great reps.

Re: QVC mess up-what should I do?

------ — Tue, 13 May 2014 03:15:06 GMT

The Q sent a rug (a huge rug) to me that was meant for someone else. The name and address label were correct but the receipt in the rug had another persons name. I called CS and the rep told me to keep it. That surprised me. I told her I couldn't do that and I wanted someone to come and pick it up because it weighed a ton. She sighed and emailed a shipping label to me and arranged for UPS to pick it up.

Call CS and they will take care of it.

Re: QVC mess up-what should I do?

KathyPet — Tue, 13 May 2014 03:18:53 GMT

OK but if I call CS and try to explain this I do not know the name of the person who got my receipt. that person is not going to get their credit unless they sent the package back insured. how is CS going to find who the credit really belongs to since I can't tell them? All they are going to,have is my call saying they credited me and shouldn't have and some unknown person saying they returned the same item and did not receive a credit. how are they going to connect these two separate incidents?

Re: QVC mess up-what should I do?

foundinlv — Tue, 13 May 2014 03:19:24 GMT

On 5/12/2014 ------ said:
The Q sent a rug (a huge rug) to me that was meant for someone else. The name and address label were correct but the receipt in the rug had another persons name. I called CS and the rep told me to keep it. That surprised me. I told her I couldn't do that and I wanted someone to come and pick it up because it weighed a ton. She sighed and emailed a shipping label to me and arranged for UPS to pick it up.

Call CS and they will take care of it.

I had that happen to me too Gato. A garment that belonged to someone else was sent to me with their name and address on the receipt which was out of state and my name and address on the shipping label. CS also told me to keep it. What in the world was I going to do with a garment that was not my size? Very stupid.

Re: QVC mess up-what should I do?

september — Tue, 13 May 2014 03:19:36 GMT

------...a big heavy rug! Yes, I would insist that someone come take that away, if I didn't want it. Where I live, if we want our trash service to pick up something that doesn't fit into our tiny little containers, we have to pay an extra fee.

One time, I got two enormous dog beds (think it was from Lands End) that were sent to me in error, and they wanted me to keep them. No.....it will cost me $$$ to dispose of these things. They arranged to pick them up.

Re: QVC mess up-what should I do?

foundinlv — Tue, 13 May 2014 03:22:44 GMT

On 5/12/2014 KathyPet said: OK but if I call CS and try to explain this I do not know the name of the person who got my receipt. that person is not going to get their credit unless they sent the package back insured. how is CS going to find who the credit really belongs to since I can't tell them? All they are going to,have is my call saying they credited me and shouldn't have and some unknown person saying they returned the same item and did not receive a credit. how are they going to connect these two separate incidents?

The woman who didn't get the credit will call them and complain. Plus no one knows if there are more customers involved. Just because you got her receipt doesn't necessarily mean she got yours.

Re: QVC mess up-what should I do?

------ — Tue, 13 May 2014 03:40:06 GMT

On 5/12/2014 ILikeShade said:
On 5/12/2014 KathyPet said: OK but if I call CS and try to explain this I do not know the name of the person who got my receipt. that person is not going to get their credit unless they sent the package back insured. how is CS going to find who the credit really belongs to since I can't tell them? All they are going to,have is my call saying they credited me and shouldn't have and some unknown person saying they returned the same item and did not receive a credit. how are they going to connect these two separate incidents?

The woman who didn't get the credit will call them and complain. Plus no one knows if there are more customers involved. Just because you got her receipt doesn't necessarily mean she got yours.

True. Who knows how many orders were messed up.

Re: QVC mess up-what should I do?

gazelle77 — Tue, 13 May 2014 03:43:07 GMT

It is a scarf, just a scarf. You are making a mountain out of a mole hill. Enjoy your scarf, get on with life.