topic Re: Really annoying phone calls from United health care in Community Chat

Really annoying phone calls from United health care

151949 — Mon, 05 May 2014 21:57:39 GMT

First THEY CALL ME then the first thing out of their mouth is that they want me to ID myself - good grief - you called me , at my home ,. on my number. If i say I am who i am - at my home on my number - that is it. Then they either want to sell you some deaL or they want to tell you that you have a Rx due to be filled. Today, they call me to tell me that if I get my annual wellness visit they will give me $15. I tell her I went to the doctor last week for my wellness visit and when I came home and tried to get the $15 gift card the website I have to use to do that is not working. She argues with me that it is working. WRONG. Then she says she will send me forms in the mail that the doctor can fill out instead.I ask her if UHC is going to pay for the office visit for me to get those forms filled out- she said well , of course not, we paid for the original visit. I told her she was very annoying and hung up.I had actually already decided to forget about the stupid $15 gift card but, geez louise, don't be calling me and expounding on it, wasting my time when it is virtually impossible for me to get the stupid thing.

Re: Really annoying phone calls from United health care

PAX — Mon, 05 May 2014 22:04:42 GMT

That's a shame.

Re: Really annoying phone calls from United health care

brii — Mon, 05 May 2014 22:05:59 GMT

Can't you mail the form to the doctor to fill out or fax it to him?

Re: Really annoying phone calls from United health care

Clover29 — Mon, 05 May 2014 22:15:18 GMT

Don't pick up the phone every time it rings. I never do. If they need to speak to me, they'll leave a message and I can call them back.

Re: Really annoying phone calls from United health care

151949 — Mon, 05 May 2014 22:15:58 GMT

I'm sure there is a fee for him to stop and fill out a form after all it does take up his time to do it. And i bet that fee is more than the $15 I will get because he does it. They are going to be billed for my annual wellness visit - isn't that proof he did it? Anyway, the point is the almost daily ridiculous calls to my home from them - as we go through our messages when we come home there is almost always one for one of us from UHC. Every day! If we decide to drop UHC and go with a different co next fall - those calls will be the reason why.And then they always start out the same - can you prove your ID - when they called me - not the other way around.

Re: Really annoying phone calls from United health care

151949 — Mon, 05 May 2014 22:16:43 GMT

On 5/5/2014 Clover29 said:
Don't pick up the phone every time it rings. I never do. If they need to speak to me, they'll leave a message and I can call them back.

They just keep calling back if you don't talk to them.

Re: Really annoying phone calls from United health care

151949 — Mon, 05 May 2014 22:29:18 GMT

This seems to be something new for UHC - we have had this medicare advantage plan for 4 years and this year is the first they have been like this - calling all the time.

Re: Really annoying phone calls from United health care

hckynut — Mon, 05 May 2014 22:38:00 GMT

On 5/5/2014 happy housewife said:
First THEY CALL ME then the first thing out of their mouth is that they want me to ID myself - good grief - you called me , at my home ,. on my number. If i say I am who i am - at my home on my number - that is it. Then they either want to sell you some deaL or they want to tell you that you have a Rx due to be filled. Today, they call me to tell me that if I get my annual wellness visit they will give me $15. I tell her I went to the doctor last week for my wellness visit and when I came home and tried to get the $15 gift card the website I have to use to do that is not working. She argues with me that it is working. WRONG. Then she says she will send me forms in the mail that the doctor can fill out instead.I ask her if UHC is going to pay for the office visit for me to get those forms filled out- she said well , of course not, we paid for the original visit. I told her she was very annoying and hung up.I had actually already decided to forget about the stupid $15 gift card but, geez louise, don't be calling me and expounding on it, wasting my time when it is virtually impossible for me to get the stupid thing.

Believe it or not some that answer phones at a residence are not always who they claim to be. I get the same questions and I view them as extra security for my accounts. While any account can be "hacked", I prefer dealing with those that take an extra step or 2 to possible make doing this "hacking" harder for those so inclined.

This reminds me of the post that said something about "irritated" about something I replied to yesterday and the day before. That one at least made sense to me but complaining that a company is calling you and wants some security information from you? Really.

My prescription plan also calls me when one is "in processed or being shipped" and I like them doing it. That way I can watch my account on a specific day and know the cost is covered.

Guess as "judgejudith" said in the other thread to me. "Men are from Venus and Woman are from Mars". Or something like that anyways. As of the male gender I don't get all this irritation business I read here at times.

Re: Really annoying phone calls from United health care

MickD — Mon, 05 May 2014 22:43:54 GMT

We just cancelled this insurance after having it just 8 months The insurance was befuttled by some eye appointments and an eye surgery I had. Every other month I would contact the insurance with the doctor's billing office person on the other line. It took a year before it was settled. Absolutely ridiculous...

Re: Really annoying phone calls from United health care

jackthebear — Mon, 05 May 2014 22:48:18 GMT

annoying my ins. co. calls too

I just let it go to voice mail

Re: Really annoying phone calls from United health care

kittymomNC — Mon, 05 May 2014 22:53:55 GMT

I don't know what the difference is in how they handle a Medicare Advantage Plan as opposed to a Medicare Supplement Plan (for those who have regular Medicare), but I've had the UHC Medicare Supplement for the last three years, and they never call me. My Medicare Prescription Part D plan calls and gives me an automated message or leaves it on my answering machine that I have a prescription eligible for refill, and for me to call them. They never leave any personal information on my answering machine, and a real person never calls me so I don't have to identify myself. I call them back if I choose to. Maybe you would be happier with a different company, or you might want to try regular Medicare, a Supplement, and a Part D plan--I've been very happy with mine.

Re: Really annoying phone calls from United health care

maryebrown_1 — Mon, 05 May 2014 23:05:45 GMT

On 5/5/2014 hckynut said:
On 5/5/2014 happy housewife said:
First THEY CALL ME then the first thing out of their mouth is that they want me to ID myself - good grief - you called me , at my home ,. on my number. If i say I am who i am - at my home on my number - that is it. Then they either want to sell you some deaL or they want to tell you that you have a Rx due to be filled. Today, they call me to tell me that if I get my annual wellness visit they will give me $15. I tell her I went to the doctor last week for my wellness visit and when I came home and tried to get the $15 gift card the website I have to use to do that is not working. She argues with me that it is working. WRONG. Then she says she will send me forms in the mail that the doctor can fill out instead.I ask her if UHC is going to pay for the office visit for me to get those forms filled out- she said well , of course not, we paid for the original visit. I told her she was very annoying and hung up.I had actually already decided to forget about the stupid $15 gift card but, geez louise, don't be calling me and expounding on it, wasting my time when it is virtually impossible for me to get the stupid thing.

Believe it or not some that answer phones at a residence are not always who they claim to be. I get the same questions and I view them as extra security for my accounts. While any account can be "hacked", I prefer dealing with those that take an extra step or 2 to possible make doing this "hacking" harder for those so inclined.

This reminds me of the post that said something about "irritated" about something I replied to yesterday and the day before. That one at least made sense to me but complaining that a company is calling you and wants some security information from you? Really.

My prescription plan also calls me when one is "in processed or being shipped" and I like them doing it. That way I can watch my account on a specific day and know the cost is covered.

Guess as "judgejudith" said in the other thread to me. "Men are from Venus and Woman are from Mars". Or something like that anyways. As of the male gender I don't get all this irritation business I read here at times.

Women are from Venus, Men are from Mars...I think there was a book about that several years ago.

We've had UHC insurance for 9 years now, they NEVER call us. They mail everything we need about Wellness Visits. The last thing we got from them was info about "Good Doctor" referrals with a website to check out in our area for participating providers/Specialties.

Re: Really annoying phone calls from United health care

JustJazzmom — Mon, 05 May 2014 23:06:47 GMT

I need more coffee!

Re: Really annoying phone calls from United health care

CelticCrafter — Mon, 05 May 2014 23:12:48 GMT

The next time they call tell them to stop.

Re: Really annoying phone calls from United health care

ROMARY — Mon, 05 May 2014 23:17:37 GMT

Could it be a phone scam? I would call the official phone number on your official information booklet that they mail to you every year. Lots of phone scams out there, wanting your ID information.

Re: Really annoying phone calls from United health care

newziesuzie — Mon, 05 May 2014 23:20:00 GMT

I'd never give my ID info to a caller like that. How do you know it's legitimate?

Re: Really annoying phone calls from United health care

ROMARY — Mon, 05 May 2014 23:21:23 GMT

Forget about the 'gift card' you get if you automatically renew (anything) via your credit card. That's for anything/every type of service. Sometimes the auto renew will renew at a ridiculously higher price, and unless you review each month's credit card statement, you might miss it. Happened to a friend re: a newspaper renewal.

Re: Really annoying phone calls from United health care

lizzief — Mon, 05 May 2014 23:29:59 GMT

I have to agree with you! When we had UHC they had a "nurse" call me constantly with some special healthcare monitoring program. It sounded helpful enough, since I had several issues going on at the time, until the questions started. They basically wanted me to spend hours on the phone, going over my complete medical history. Huh? Don't you have that information from the insurance claims that have been processed? No, that's confidential! So why am I then giving a stranger my confidential information? And could she suggest options for treatment? Well, no, she can't diagnose and treat over the phone! And what was the point of this "program?" This person tried to called me for months when I stopped taking the calls, we finally changed carriers due to a job change, thank goodness! And I'm with you about people calling and asking you to prove that you are you - I've already had my identity stolen once, I'm not offering my information to anyone!

Re: Really annoying phone calls from United health care

goodstuff — Mon, 05 May 2014 23:32:48 GMT

I don't have UHC, but one of my least favorite developments recently is healthcare plans that want to assign everyone a nurse or "coach" to give you info and supposedly help you manage chronic medical conditions like hypertension, arthritis, etc. Excuse me, all you insurance officials: I have a medical background myself and worked in a doctor's office for years, and my doctor and his staff work with me on these issues! I don't need or want an insurance company trying to insert itself between me and my doctor. Thank you very much.

Re: Really annoying phone calls from United health care

ShowMe — Mon, 05 May 2014 23:41:35 GMT

I have had United Healthcare for quite a few years......never have I received a call from them regarding any of my visits to my doctor, nor have I ever had any calls from my United Health regarding any prescriptions I take......

The United Healthcare I have is my supplemental.....and have always been very happy with them.

Maybe you have (HW) given them way too much information, and I would definitely stop giving them any more....... Your visits to your doctor is your business, and as long as you pay your premiums, they should never be doing this to you. Are you sure it is United Health that is calling you?????