topic Re: Easy pay orders in Community Chat

Easy pay orders

Lexie — Thu, 17 Apr 2014 19:14:48 GMT

I have been a QVC customer for over 25 years and that is ending....I had a few orders ordered using easy pay and had a debit card on file. My bank sent out new debit cards because some of their cards were hacked, so all customers were sent new debit cards. I have used the new card and have my new card number on file in my account information. Apparently, QVC's database does not transfer that new information to the easy pay information.....A few of the easy pay offer payments didn't go through because they had the old information, so QVC sent me a letter alerting me to take care of the issue or they would send me to collections. What??????? I was floored at the tackiness the company showed!!!! The old QVC would have been a little classier than this!

Overall, if any of you have run into this issue, you may want to check and make sure that your easy pay payment information is correct so that you don't run into the issue I did. It is sad to see QVC take this route with their customers....

Re: Easy pay orders

Topaz Gem — Thu, 17 Apr 2014 19:23:49 GMT

That's happened to me as well. I wouldn't hold it against QVC, as it's not their fault. You bought items on easy pay and gave them a particular card and now the card no longer works. QVC doesn't know why, all they know is that you're liable for the charges.

Re: Easy pay orders

Lipstickdiva — Thu, 17 Apr 2014 19:31:33 GMT

I'm not sure what else you would expect them to do? Do you know how many people close credit cards and debit cards and Q doesn't get paid?

I was issued new numbers before as well and forgot I had easy pays outstanding. QVC sent me the letter and I went in and made the payment. It wasn't a big deal.

Re: Easy pay orders

JaneMarple — Thu, 17 Apr 2014 19:31:50 GMT

My bank sent me a new card also after informing me that I had shopped at a store (Target) that had been compromised. With the card and letter they told me that I had to a certain date to change over before they voided the first card. I then went online to QVC, HSN, ShopHQ and every other company that took out automatic payments out of my account and changed my information. This took me about two hours and I haven't had any problems.

Re: Easy pay orders

foundinlv — Thu, 17 Apr 2014 20:00:55 GMT

When you have your credit card information on file with the Q you think that's all you need to make the transition but in fact there is a lot of administrative type work you the customer are expected to do. Qvc doesn't want to do it. So, yes everyone must check their easy pay options and make the appropriate changes. Qvc's computer system won't do it for you.

Re: Easy pay orders

KYToby — Thu, 17 Apr 2014 20:20:19 GMT

So, you made an assumption that (that a transaction on the new card would automatically switch your easy pays over) and were wrong? QVC alerts you to the problem, and somehow you are aghast and refuse to do future business with QVC. Way to be responsible!

Re: Easy pay orders

foundinlv — Thu, 17 Apr 2014 20:22:55 GMT

On 4/17/2014 KYToby said:
So, you made an assumption that (that a transaction on the new card would automatically switch your easy pays over) and were wrong? QVC alerts you to the problem, and somehow you are aghast and refuse to do future business with QVC. Way to be responsible!

It's only recently that alerts were shown under the easy pay heading certainly not sent to the customer in an email. Also, the alert says "it may need changing" not it does need changing. Obviously an expired card or replacement card from getting hacked does need to be removed and changed.

edited:typo

Re: Easy pay orders

Lexie — Fri, 18 Apr 2014 02:15:40 GMT

On 4/17/2014 KYToby said:
So, you made an assumption that (that a transaction on the new card would automatically switch your easy pays over) and were wrong? QVC alerts you to the problem, and somehow you are aghast and refuse to do future business with QVC. Way to be responsible!

I am a responsible consumer and don't appreciate your comment.

Everyone has a right to choose who they want to do business with depending on how they are treated as a customer.

Re: Easy pay orders

JaneMarple — Fri, 18 Apr 2014 03:26:38 GMT

As mentioned before, it's up to the customer to make sure their correct information is on file.

Re: Easy pay orders

Lila Belle — Fri, 18 Apr 2014 03:29:28 GMT

On 4/17/2014 JaneMarple said:
As mentioned before, it's up to the customer to make sure their correct information is on file.

You're exactly right. It's up to the customer to UPDATE a credit/debit card.

Re: Easy pay orders

TexasMom1 — Fri, 18 Apr 2014 04:08:07 GMT

I had a couple of easy pays in progress when my bank issued me a new credit card because of the Target thing. I called Customer Service as soon as I got the new number and they could not be nicer and edited the information for me immediately. No problem!

Re: Easy pay orders

Kachina624 — Fri, 18 Apr 2014 04:17:22 GMT

On 4/17/2014 LEXIE said:
On 4/17/2014 KYToby said:
So, you made an assumption that (that a transaction on the new card would automatically switch your easy pays over) and were wrong? QVC alerts you to the problem, and somehow you are aghast and refuse to do future business with QVC. Way to be responsible!

I am a responsible consumer and don't appreciate your comment.

Everyone has a right to choose who they want to do business with depending on how they are treated as a customer.

This is nothing new. Over the years, several times I've had credit cards expire and didn't realize I had easy pays on them, only to get that letter. It's no big deal, I just called and updated the information. They can't legally put payments on another credit card without your authorization so get down off your high horse.

Re: Easy pay orders

redhead handbag queen — Fri, 18 Apr 2014 07:07:40 GMT

On 4/17/2014 kachina624 said:
On 4/17/2014 LEXIE said:
On 4/17/2014 KYToby said:
So, you made an assumption that (that a transaction on the new card would automatically switch your easy pays over) and were wrong? QVC alerts you to the problem, and somehow you are aghast and refuse to do future business with QVC. Way to be responsible!

I am a responsible consumer and don't appreciate your comment.

Everyone has a right to choose who they want to do business with depending on how they are treated as a customer.

This is nothing new. Over the years, several times I've had credit cards expire and didn't realize I had easy pays on them, only to get that letter. It's no big deal, I just called and updated the information. They can't legally put payments on another credit card without your authorization so get down off your high horse.

I have more than one card on my account, I place orders sometimes for my Dad (I'm a signer on his account). I would be very upset if they decided which card to put them on.

Re: Easy pay orders

glb613 — Fri, 18 Apr 2014 12:04:48 GMT

On 4/17/2014 LEXIE said:
On 4/17/2014 KYToby said:
So, you made an assumption that (that a transaction on the new card would automatically switch your easy pays over) and were wrong? QVC alerts you to the problem, and somehow you are aghast and refuse to do future business with QVC. Way to be responsible!

I am a responsible consumer and don't appreciate your comment.

Everyone has a right to choose who they want to do business with depending on how they are treated as a customer.

No you aren't. If you were, you would have updated your account. Instead, you blame QVC and threaten to stop doing business with them.

Re: Easy pay orders

CouponQueen — Fri, 18 Apr 2014 13:29:59 GMT

This is not Q's fault it is yours! You bought something using a particular card number..it isn't up to them to compare data bases and update your account..You need to do that.

With the amount of customers and cards.

Also, some people use different cards for different easy pays..so how would they automatically assume anything?

Nope this one is on you.

Re: Easy pay orders

brii — Fri, 18 Apr 2014 13:36:35 GMT

Why can't people accept responsibility and move on...

Re: Easy pay orders

151949 — Fri, 18 Apr 2014 13:39:38 GMT

On 4/17/2014 Topaz Gem said:
That's happened to me as well. I wouldn't hold it against QVC, as it's not their fault. You bought items on easy pay and gave them a particular card and now the card no longer works. QVC doesn't know why, all they know is that you're liable for the charges.

Exactly. All they know is that the card was refused. Simply call them and fix it. Sheesh.

Re: Easy pay orders

Chalcedony — Fri, 18 Apr 2014 14:16:02 GMT

Each of us has the right to decide where we will and won't spend our money. If you don't want to do business with QVC any more, that's up to you. But you can't deny that you made an incorrect assumption that QVC would automatically transfer your payment information and bear some of the responsibility here. I doubt if QVC can legally charge a card number that you have not specifically authorized. You already have the merchandise, so QVC has very few options to get paid once the card is refused by the bank. I had two card numbers stolen in December (not Target-related) so I know what a hassle it is.

Re: Easy pay orders

millieshops — Fri, 18 Apr 2014 16:06:35 GMT

When was the old QVC? I can tell you all that at least since 2003, if you didn't inform QVC of address and card changes on AD and EZPay order for EACH ONE of them, you had a problem!

What lots of people think is a difference between the old Q and the new Q is just how the business has always been working, but I just never realized how things work until I had a problem.

Now, 12 years into switching addresses twice every year, I have lots of businesses on my list of ones that need individual attention when I move for the season. Only a very few do it all automatically.

Re: Easy pay orders

Nuttmeg — Fri, 18 Apr 2014 16:38:17 GMT

On 4/17/2014 Topaz Gem said:
That's happened to me as well. I wouldn't hold it against QVC, as it's not their fault. You bought items on easy pay and gave them a particular card and now the card no longer works. QVC doesn't know why, all they know is that you're liable for the charges.

This is a computer thing. You should not be mad at QVC.