topic Re: Why you should read CC contract updates..... Capital One in Community Chat

Why you should read CC contract updates..... Capital One

esmeraldagooch — Wed, 19 Feb 2014 15:57:43 GMT

Capital One reserves the right to contact its customers “in any manner we choose,” including via phone, text, email, fax or even a “personal visit.” The personal visits can be “at your home and at your place of employment.”

Re: Why you should read CC contract updates..... Capital One

Preds — Wed, 19 Feb 2014 16:01:50 GMT

Do they expect tea or drinks when they come to visit? How strange.

Re: Why you should read CC contract updates..... Capital One

serenity4ever — Wed, 19 Feb 2014 16:04:25 GMT

NEW YORK (CNNMoney) — Relax Capital One customers. The bank says it won’t be showing up at your front door or office to collect on a delinquent credit card bill, even though rarely-read fine print in the bank’s credit card rules allow it to do just that.

That fine print was getting a lot of attention Tuesday morning, after being highlighted by a columnist in the Los Angeles Times.

The rules aren’t new but the L.A. Times column lit up social media and left the bank scrambling to reassure credit card customers. “Capital One does not visit our cardholders, nor do we send debt collectors to their homes or work,” the bank said in an emailed statement.

The rules sent to cardholders are the same as those sent to anyone who buys sports vehicles, such as jet skis or snow mobiles, through a secured loan from the bank. If those buyers don’t pay off their loans, Capital One said, “as a last resort, we may go to a customer’s home after appropriate notification if it becomes necessary to repossess the sports vehicle.”

Following the firestorm created by the L.A. Times column, the banks said it may change the way its rules are written.

Re: Why you should read CC contract updates..... Capital One

RedHeadedWench — Wed, 19 Feb 2014 16:24:51 GMT

It costs money to collect debts in any manner (I used to do this for a living).

I highly doubt that a multi-billion corporate banking company would send Sharky and Knuckles to your house to collect their money.

Just pay your bills...even if you cannot make the entire minimum payment...pay something.

Re: Why you should read CC contract updates..... Capital One

brii — Wed, 19 Feb 2014 16:25:57 GMT

I imagine if debt collectors start showing up at people's homes or work, their lives would be in danger. Not a good thing at all...

Re: Why you should read CC contract updates..... Capital One

------ — Wed, 19 Feb 2014 16:26:48 GMT

On 2/19/2014 RedHeadedWench said:
It costs money to collect debts in any manner (I used to do this for a living).

I highly doubt that a multi-billion corporate banking company would send Sharky and Knuckles to your house to collect their money.

Just pay your bills...even if you cannot make the entire minimum payment...pay something.

Re: Why you should read CC contract updates..... Capital One

CouponQueen — Wed, 19 Feb 2014 16:27:39 GMT

I think they can put whatever they want but they cannot supercede laws I would think.

Just because I agree to my neighbor hacking off his wife's head doesn't mean he can't get arrested for it.

Re: Why you should read CC contract updates..... Capital One

Preds — Wed, 19 Feb 2014 16:28:17 GMT

Oh good. I won't need to make cookies.

Re: Why you should read CC contract updates..... Capital One

Wild Cherry — Wed, 19 Feb 2014 16:29:07 GMT

They had better be careful about going to anybody's home with the SYG laws out there

Re: Why you should read CC contract updates..... Capital One

gazelle77 — Wed, 19 Feb 2014 17:50:30 GMT

I will have the coco and cookies waiting!

Re: Why you should read CC contract updates..... Capital One

voyager1980 — Wed, 19 Feb 2014 21:34:11 GMT

On 2/19/2014 RedHeadedWench said:
It costs money to collect debts in any manner (I used to do this for a living).

I highly doubt that a multi-billion corporate banking company would send Sharky and Knuckles to your house to collect their money.

Just pay your bills...even if you cannot make the entire minimum payment...pay something.

""Sharky & Knuckles""! Lol

Re: Why you should read CC contract updates..... Capital One

Snowpuppy — Thu, 20 Feb 2014 00:32:57 GMT

I just counted the number of pages that came with my new Amex card.

22 pages of disclaimers.

I only have one card. That's enough.

Re: Why you should read CC contract updates..... Capital One

Preds — Thu, 20 Feb 2014 00:36:48 GMT

On 2/19/2014 Snowpuppy said:
I just counted the number of pages that came with my new Amex card.

22 pages of disclaimers.

I only have one card. That's enough.

That's why they charge so much .... gotta' pay for all that dang paper.

Re: Why you should read CC contract updates..... Capital One

Magenta — Thu, 20 Feb 2014 00:39:13 GMT

I wonder whether they are out of their mind? Can't stand this bank. But here in DC several fine banks were sold, and I opened my account there, as they bought my previous bank.

Yesterday in the afternoon I spent nearly 2 hrs trying to get online banking set up. Problem: your guess is as good as mine. Was told to call back in the evening, and then I was on the phone nearly 3 hours. I needed to know something in particular and finally found out. I had made a phone payment on my checking account which never did take place and the check was returned. They never even bothered to let me know, boy was I mad.

So nothing surprises me about these darn jerks. But they better not sit on my doorstep any time soon!!!

But, thanks a zillion for warning me.

Have a good evening... Magenta

Re: Why you should read CC contract updates..... Capital One

Cakers1 — Thu, 20 Feb 2014 00:41:04 GMT

As long as they don't send this guy, I wouldn't worry.

Re: Why you should read CC contract updates..... Capital One

BlingQueen022 — Thu, 20 Feb 2014 00:42:54 GMT

Who cares. I don't have to open my door up to them.

Re: Why you should read CC contract updates..... Capital One

Preds — Thu, 20 Feb 2014 00:44:54 GMT

Hey Cakers ... get that helmet off and clean him up a little....ok, maybe downsize his beard... he might be a keeper?

Re: Why you should read CC contract updates..... Capital One

Cakers1 — Thu, 20 Feb 2014 00:47:01 GMT

On 2/19/2014 Predsfan said:
Hey Cakers ... get that helmet off and clean him up a little....ok, maybe downsize his beard... he might be a keeper?

Only if he fits in my wallet. lol

Re: Why you should read CC contract updates..... Capital One

ennui1 — Thu, 20 Feb 2014 07:41:24 GMT

On 2/19/2014 serenity4ever said:
NEW YORK (CNNMoney) — Relax Capital One customers. The bank says it won’t be showing up at your front door or office to collect on a delinquent credit card bill, even though rarely-read fine print in the bank’s credit card rules allow it to do just that.

That fine print was getting a lot of attention Tuesday morning, after being highlighted by a columnist in the Los Angeles Times.

The rules aren’t new but the L.A. Times column lit up social media and left the bank scrambling to reassure credit card customers. “Capital One does not visit our cardholders, nor do we send debt collectors to their homes or work,” the bank said in an emailed statement.

The rules sent to cardholders are the same as those sent to anyone who buys sports vehicles, such as jet skis or snow mobiles, through a secured loan from the bank. If those buyers don’t pay off their loans, Capital One said, “as a last resort, we may go to a customer’s home after appropriate notification if it becomes necessary to repossess the sports vehicle.”

Following the firestorm created by the L.A. Times column, the banks said it may change the way its rules are written.

Whew!

Re: Why you should read CC contract updates..... Capital One

missy1 — Fri, 21 Feb 2014 02:20:43 GMT

I believe they would show up.