topic Re: What does QVC do with opened and used returns? in Community Chat

What does QVC do with opened and used returns?

LilacTree — Sun, 09 Feb 2014 19:27:27 GMT

Anyone know?

Re: What does QVC do with opened and used returns?

151949 — Sun, 09 Feb 2014 19:30:12 GMT

Are you referring to items like beauty products? They can return them to the manufacturer for a refund if there is a complaint about the product, but if you just say you didn't like it with no reason I guess they have to accept that loss. If you are referring to things like clothing or handbags or kitchen tools - I am pretty certain they are sent out to waitlist customers, which is why I never go on waitlist.

Re: What does QVC do with opened and used returns?

esmerelda — Sun, 09 Feb 2014 19:31:17 GMT

No doubt some of them go to their outlet stores.

Re: What does QVC do with opened and used returns?

Yuban3 — Sun, 09 Feb 2014 19:33:10 GMT

Whenever QVC sells beds, I have to wonder, what do they do with them if a customer decides to return it?

Re: What does QVC do with opened and used returns?

LilacTree — Sun, 09 Feb 2014 19:33:37 GMT

They have outlet stores?

Re: What does QVC do with opened and used returns?

bells4me — Sun, 09 Feb 2014 19:33:38 GMT

I would think outlet, pallets online or "as is". They can't sell them as "new" anymore.

Re: What does QVC do with opened and used returns?

LilacTree — Sun, 09 Feb 2014 19:35:47 GMT

What about undergarments like Carol Wior, Spanx, Breezies, etc.? Most department stores won't accept returns of undergarments or bathing suits.

Re: What does QVC do with opened and used returns?

BellaPaprika — Sun, 09 Feb 2014 20:05:48 GMT

I don't know about the Q but,unfortunately, it appears that HSN lets them get back to the warehouse. I received a beauty product a few weeks ago and it had no seal on the cap. When I opened it the inner seal had a hole poked in it as if someone wanted to try a little. Grossed me out!

Re: What does QVC do with opened and used returns?

Linders Back — Sun, 09 Feb 2014 20:16:29 GMT

On 2/9/2014 PinkSugar said:
I would think outlet, pallets online or "as is". They can't sell them as "new" anymore.

Used to shop at the outlet in DE a lot when my son was at UD and they had many items that were repackaged (lots of clear tape, box tops torn or missing). They never suggested that they were "New" but "unused", yes. Same as Best Buy, etc "Open Box" policy. They also sell "on-air demos" that way.

I bought lots (too many) dolls, bears, jewelry at great bargains there. As for make-up, fragrance, haircare, etc, they would sell unopened single items that were originally part of a package set that had been returned.

Re: What does QVC do with opened and used returns?

millieshops — Sun, 09 Feb 2014 20:21:48 GMT

I'd assume the policies follow the procedures dictated by law and by competition. In any department store, I can find garments that have been purchased, returned, and returned to the sales racks. State laws prohibit resale of some items. so other arrangements need to be made for those items - beauty, pharmaceutical, undergarments, etc.

I do wish all employees made a sincere effort to follow company policies regarding checking returns, but they don't. Not in brick and mortar stores and not in the more anonymous warehouses such as QVC, Amazon, etc.

Re: What does QVC do with opened and used returns?

ShowMe — Sun, 09 Feb 2014 20:33:30 GMT

On 2/9/2014 happy housewife said: Are you referring to items like beauty products? They can return them to the manufacturer for a refund if there is a complaint about the product, but if you just say you didn't like it with no reason I guess they have to accept that loss. If you are referring to things like clothing or handbags or kitchen tools - I am pretty certain they are sent out to waitlist customers, which is why I never go on waitlist.

How can you be so certain of this?????

They do have their ways of returning the returned merchandise to the manufacturer.....and would think they would have some arrangements made with the vendors on what they do with returned merchandise.

It's these kinds of statements that I just plain don't understand.

Re: What does QVC do with opened and used returns?

Moonlady — Sun, 09 Feb 2014 20:36:59 GMT

From some of the posts I've read through the years, it sounds as if at least some of the items make it to other orders.

Re: What does QVC do with opened and used returns?

hsawaknow — Sun, 09 Feb 2014 22:37:31 GMT

One time I ordered some perfume from hsn. The bottle came without the box. It was just wrapped in bubble wrap. I returned it and bought another bottle. That one came in a box.

Re: What does QVC do with opened and used returns?

chumlee_ — Sun, 09 Feb 2014 22:50:12 GMT

Maybe you don't want to know.

Re: What does QVC do with opened and used returns?

madzonie — Mon, 10 Feb 2014 00:15:34 GMT

There are sellers on eBay who sell "customer returns" from Q, H & other stores.

Re: What does QVC do with opened and used returns?

------ — Mon, 10 Feb 2014 01:29:54 GMT

On 2/9/2014 Moonlady said:
From some of the posts I've read through the years, it sounds as if at least some of the items make it to other orders.

I've received items that were obviously returns.

Re: What does QVC do with opened and used returns?

PurpleBunny — Mon, 10 Feb 2014 01:36:08 GMT

I've definitely received clothes that were clearly tried on by someone else.

Re: What does QVC do with opened and used returns?

151949 — Mon, 10 Feb 2014 05:11:45 GMT

We read here all the time about people recieving items that are obviously used - tissues in purses- clothes that smell of perfume - things that smell of cigarettes - things that are dirty.

Re: What does QVC do with opened and used returns?

Love my grandkids — Mon, 10 Feb 2014 06:05:19 GMT

They get sold ""As Is"" and palmed off on someone!

Re: What does QVC do with opened and used returns?

mikki_g — Mon, 10 Feb 2014 17:43:13 GMT

On 2/9/2014 Ford1224 said:
What about undergarments like Carol Wior, Spanx, Breezies, etc.? Most department stores won't accept returns of undergarments or bathing suits.

I was in Target yesterday and a woman was returning a 3 pk of Fruit of the Loom panties because she did not like the fit.

They refunded her money. No questions asked.