topic Re: HELP in Community Chat

HELP

Pink123 — Fri, 19 Jun 2026 19:03:14 GMT

I thought I was surprised at what the speed AI is going but not reaIly anymore. I'm truly Shocked in a way....OMG.

I called a company which is a quality retailer. I'm not sure I can mention it here but they answered right away. With guess what? Some hearing selling device. I did not call for this only how to get help and offer a suggestion that they should carry more sizes on a popular style of jacket.

Long story short, this hearing device chat went on and on as I wanted to listen to them until the end which I did out of curiosity. I was really disappointed. PS. then after the hearing aid chat chat they hung up. (I think her name was Sally.) No talk about an agent or the item I wanted to purchase either at all. Click.

Re: HELP

shoekitty — Fri, 19 Jun 2026 19:34:26 GMT

@Pink123 one of my pet peeves is having to call CS, anywhere. Last few jets CS is increasingly worse, IMO. Takes so much time. Most all vendors have automated recording. Some spend over a minute or so explaining the options, example, press 1 for....press 2 for.... good grief. I was on phone with one AI assistant and they went through 12 options, plus a lot of other crud. Then they said press for Agent or hang on line. Well, you better press button, cause if you stay on line. They hang up. Then when I called back, I pressed for Agent right away, but it didn't work. I had to listen until it was my cue. Agent cam on fairly quick, but I spent over 6 mins trying to get. Ahold of live person. So,etimes when I hear AI greeting I just keep repeating Agent, Agent. And with some vendors it works. Some, they aren't programmed for this command.

Re: HELP

CelticCrafter — Fri, 19 Jun 2026 19:39:11 GMT

I hate calling anywhere. I will try to do it on line before going through the bs of having to push this button and then push that one and on and on and on.

Re: HELP

Tori3569 — Fri, 19 Jun 2026 20:05:19 GMT

@Pink123 wrote:
I thought I was surprised at what the speed AI is going but not reaIly anymore. I'm truly Shocked in a way....OMG.

I called a company which is a quality retailer. I'm not sure I can mention it here but they answered right away. With guess what? Some hearing selling device. I did not call for this only how to get help and offer a suggestion that they should carry more sizes on a popular style of jacket.

Long story short, this hearing device chat went on and on as I wanted to listen to them until the end which I did out of curiosity. I was really disappointed. PS. then after the hearing aid chat chat they hung up. (I think her name was Sally.) No talk about an agent or the item I wanted to purchase either at all. Click.

There are some companies that get phone numbers very close to very well known national companies. When someone misdials they hear the ad. That's why there was no way out other than to hang up.

It wasn't necessarily AI.

Re: HELP

Tinkrbl44 — Fri, 19 Jun 2026 20:44:20 GMT

I hate calling any company for anything anymore ...

but my biggest peeve is when the first thing they say is "if this is a medical emergency, please hang up and dial 911".

Very annoying.

Re: HELP

shoekitty — Fri, 19 Jun 2026 21:20:54 GMT

@Tinkrbl44 wrote:

I hate calling any company for anything anymore ...

but my biggest peeve is when the first thing they say is "if this is a medical emergency, please hang up and dial 911".

Very annoying.

@Tinkrbl44 You nailed it on the head. Although I guess we should be grateful for any help anymore! Making phone calls has just gotten too cumbersome, and redundant for me. They are too long, repetitive. I guess they hope we hang up, or have questions answered and then hang up. I guess with so much outsourcing in assistance, they need to know exactly what you want. They probably have different extensions and operators for each problem. Probably too much for them to train operator/agent to be versed in all questions. I just avoid all calls if I can.

Re: HELP

RescueLover — Fri, 19 Jun 2026 23:17:23 GMT

@Pink123 🌸

There is a toll free number close to LL Bean’s and I’ve called it before and got something very similar.

Re: HELP

Goldengate8361 — Sat, 20 Jun 2026 09:46:01 GMT

@shoekitty @Tinkrbl44 totally agree with you on this!

Re: HELP

Shanus — Sat, 20 Jun 2026 12:11:14 GMT

@Pink123 I'm with all you Gals not fond of AI answering calls.... Very annoying and time consuming!!

My Google is now AI sometimes answering questions, too. I'm old school. I like to speak to a real person!!

Re: HELP

hkrgrl — Sat, 20 Jun 2026 13:03:32 GMT

@Shanus wrote:
@Pink123 I'm with all you Gals not fond of AI answering calls.... Very annoying and time consuming!!

My Google is now AI sometimes answering questions, too. I'm old school. I like to speak to a real person!!

@Shanus

Google is not the search engine we know. they changed their format very quietly!!!

look it up for more info!!!

switch to d*ckD*ckGo.... Brave.... Ecosia

private and true search engine

if the bee disappeard off the surface of the globe, then humans would only have 4 years of life left. No more bees, no more pollination, no more plants, no more animals, no more humans
- Albert Einstein -

Plant native plants/ Plant pollinator plants/Plant host plants to your area!!!

Re: HELP

shoekitty — Sat, 20 Jun 2026 22:34:53 GMT

@Pink123 @Goldengate8361 I just remembered my top pet peeve that consumes my call to any vendors CS, is what I call, "The Polly Parrot" call! It takes so long because they repeat every word I say! After they spend time getting my name and all security measures, PINS and identity questions ...they ask reason for call. This is where it gets dicey. I state my issue, which takes a minute. Then this ECHO , like a Parrot repeats everything I say. I confirm with a yes, that's what I said....and on we go. Some of this is so unnecessary. Time consuming. I am sure it is so outsourced CS agents understand the content of question. This is my number one pet peeve. My daughter, who was making a call to a CS ,told Agent she was in hurry, and please forgo the repeating of her statements to expedidite the call...she was answered with, " so I am to understand you need to expedite the call and prefer not to have us document your conversation?" And so it went....