topic Re: USPS rant in Community Chat

USPS rant

Akane — Thu, 30 Jan 2014 15:52:46 GMT

I have Amazon Prime and my shipments usually arrive either a day earlier or by the second day. I placed an order on 1/26 for four items that were all sold by Amazon. Three of the items were shipped UPS and arrived on 1/28. One item (sold by Amazon) was shipped USPS and was marked as delivered at 5:45pm on 1/28 but the package was no where to be found.

I checked with my neighbors and called my local post office the next morning. I gave my tracking number and address but the woman said the courier who delivered yesterday wasn't at work today and to call tomorrow. Great.

I read Amazon's policy online and they want you to wait until 4pm the following day of delivery before requesting a replacement which is fair. Package never showed up - I was hoping if someone received my package that they would've left it out for the postman to bring to my house. Amazon made it right and created a replacement order for me but I feel bad because it's not their fault that the post office messed up. I told them if the other package turned up that I would send it back.

So, I called the post office this morning as instructed and the same lady (Tara) abruptly told me to call back at 10:00. I mean, they lost it and I have to call back when they feel like looking into it? Like I said, I just feel bad for retailers that have to absorb the loss when it's not their fault and the post office keeps putting me off when I try to resolve it.

Okay, rant off. I feel better now. LOL

Re: USPS rant

CouponQueen — Thu, 30 Jan 2014 16:18:03 GMT

Our local Postmaster leaves a lot to be desired too..Snotty and acts like she is DOING us the favor of providing Service. It is to the point that the occasional time we need to actually go on the PO for something ..my daughter (who does my errands for me) will wait til she is out and about and go to a neighboring town!

Re: USPS rant

straykatz — Thu, 30 Jan 2014 16:27:55 GMT

From my experiences with all 3 dleivery services out there.... I would give USPS a better rating than UPS and FexEx.

Re: USPS rant

biancardi — Thu, 30 Jan 2014 16:29:26 GMT

well, to be fair, they may have had a lot of customers that were there waiting. Whenever I call on the phone, I assume that because I am a phone customer, I take the lowest priority over people who are actually there in the store/office.

the mornings at the PO is very busy. That is when they are getting items on trucks, etc as well as people who are waiting in line

cutbacks to the PO (thru no fault of the PO, but Congress) doesn't help either. They are doing more and more work with less.

Re: USPS rant

biancardi — Thu, 30 Jan 2014 16:29:54 GMT

On 1/30/2014 straykatz said:
From my experiences with all 3 dleivery services out there.... I would give USPS a better rating than UPS and FexEx.

me too.

USPS is 1st, UPS is 2nd and FedEx is dead last. Hate FedEx.

Re: USPS rant

Montana — Thu, 30 Jan 2014 16:38:40 GMT

You can file a complaint with USPS - online or by telephone, Someone from your local office will respond more appropriately.

Re: USPS rant

terrier3 — Thu, 30 Jan 2014 17:16:43 GMT

On 1/30/2014 biancardi said:
On 1/30/2014 straykatz said:
From my experiences with all 3 dleivery services out there.... I would give USPS a better rating than UPS and FexEx.

me too.

USPS is 1st, UPS is 2nd and FedEx is dead last. Hate FedEx.

Me three!

Many packages start out UPS and now are delivered via the USPS.

I never really thought much about ranking the services, but in both the holiday season and the recent string of bad weather, USPS was a clear winner at my home.

Re: USPS rant

scotttie — Thu, 30 Jan 2014 17:20:22 GMT

It's possible that it was delivered to the wrong address and the people either kept it or haven't got around to putting it back in the mailbox. This happens to my dd frequently.

Evidently the postman is too much in a hurry to actually look at the address.

Re: USPS rant

scotttie — Thu, 30 Jan 2014 17:20:52 GMT

My best service comes from UPS hands down.

Re: USPS rant

foundinlv — Thu, 30 Jan 2014 19:29:01 GMT

Many years ago I obtained the direct line to the back of the house at our local post office. The immediate supervisor for this route arrives to work at 3:00AM and so when I have an issue with something, that's when I call so he can ask questions directly to the person responsible before they work their route. Works for me!

When a package arrives into town it is placed on a truck same day for delivery. Big difference between USPS and UPS who won't deliver until the following day and if it arrives in town on a Fri you're out of luck...you'll get it on Monday. UPS like the others, is a shipping company not a storage facility so they lose my business. USPS and FedEx always deliver same day. I have been very lucky with Amazon shipping by FedEx also on occasion with a smaller shipping company I had never heard of before but they too gave me stellar service (though got a ton of complaints on yelp in other cities).

Re: USPS rant

physicsnut — Thu, 30 Jan 2014 19:34:26 GMT

I go out of my way to avoid USPS- government service. UPS all the way. I only receive junk mail now.

Re: USPS rant

gazelle77 — Thu, 30 Jan 2014 19:36:56 GMT

I would blame your local Post Office and delivery workers. I do not think there are issues everywhere abounding. I have great service with all my deliveries, UPS, USPS, FedEx. Nothing lost or delivered wrong. I think it is in the hands of who is working where you live.

Re: USPS rant

foundinlv — Thu, 30 Jan 2014 19:53:26 GMT

On 1/30/2014 physicsnut said:
I go out of my way to avoid USPS- government service. UPS all the way. I only receive junk mail now.

USPS hires many veterans, so I cut them slack. I work WITH them when there's a problem. By contrast, UPS is just a great big greedy Fortune 500 company who refuses to buy more brown trucks and hire more personnel. They don't care that customers are complaining that their packages are arriving at 8PM and sometimes at 9PM. When your stuff has been sitting in an unairconditioned truck all day during the summer....it's a big issue out here and I would imagine in other cities too.

eta: typo

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Tootie15 — Thu, 30 Jan 2014 19:55:38 GMT

I have no issues with FedEx .... I have had many problems with UPS and USPS.

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mousiegirl — Thu, 30 Jan 2014 20:21:32 GMT

USPS is terrible here! Many times things have been marked delivered, but were not. I have lost many hundreds of dollars worth of merchandise due to USPS. I now have to insure everything to even have a hope of receiving it, and the post office actually stole a package It was "out for delivery" but never updated so I called and opened a case. I received a call from a guy who said he was looking at my package, actually a small manilla envelope, and didn't understand why it was not delivered. I never heard another word from him, refused all of my calls. I filed a complaint with the Postmaster General and sent a CD with the guy's message, and havn't heard anything. There are thieves in post offices.

Re: USPS rant

corita — Thu, 30 Jan 2014 20:30:06 GMT

On 1/30/2014 beammeupscottie said:
It's possible that it was delivered to the wrong address and the people either kept it or haven't got around to putting it back in the mailbox. This happens to my dd frequently.

Evidently the postman is too much in a hurry to actually look at the address.

I have had several envelopes and packages delivered to me that do not belong to me... usually someone down the street. I always take the item to the correct address. But I wonder how many others do not attempt to deliver to the correct address?? I have complained to Post Office and it stops, but then months later starts again. I seem to have new postpeople every three or four months. So far, I have been lucky as far as my items.

Re: USPS rant

foundinlv — Thu, 30 Jan 2014 20:33:09 GMT

Want to add....UPS delivers QVC bags with tire tread marks running across them. The bags are filthy to the touch and you have to wash your hands before touching the inner plastic bag or you'll get your brand new items dirty and even the clothes you are wearing dirty! Been there!!! Also, I have received shipping boxes from them that were completely busted open with the contents visible and laying on the ground.

USPS delivers clean QVC bags as well as from other merchants....not a mark on them. On occasion, a cardboard shipping box of Wen was busted open but again, I'm going to cut them some slack especially since they delivered it same day it arrived to town. FedEx also delivers clean bags and I never received a broken shipping box from them.

Re: USPS rant

esmerelda — Thu, 30 Jan 2014 21:25:46 GMT

POs are busy ""putting up the mail "" in the AM. Could be their deadline is 10. Did you look at tracking from beginning to end?

Re: USPS rant

esmerelda — Thu, 30 Jan 2014 21:28:26 GMT

On 1/30/2014 mousiegirl said:
USPS is terrible here! Many times things have been marked delivered, but were not. I have lost many hundreds of dollars worth of merchandise due to USPS. I now have to insure everything to even have a hope of receiving it, and the post office actually stole a package It was "out for delivery" but never updated so I called and opened a case. I received a call from a guy who said he was looking at my package, actually a small manilla envelope, and didn't understand why it was not delivered. I never heard another word from him, refused all of my calls. I filed a complaint with the Postmaster General and sent a CD with the guy's message, and havn't heard anything. There are thieves in post offices.

How does one insure something they order? I've not seen that option...I don't think ever.

Re: USPS rant

sunshine45 — Thu, 30 Jan 2014 22:29:21 GMT

On 1/30/2014 beammeupscottie said:
My best service comes from UPS hands down.

same here scottie......i wish ups would go into the mail delivery business instead of just packages. we get great service from them. USPS, not so much. we are constantly receiving the wrong mail and others receive our mail......DAILY. the lines at the post office are so long because out of 5 stations, no more than 2 are ever open at one time.