topic Re: Letter About Returns in Community Chat

Letter About Returns

NCGirl2017 — Sat, 28 Mar 2026 04:31:35 GMT

Hi, I don't post often but was wondering if anyone else receives letters about their number of returns. I think it is related to a TSV where I purchased 3 tops and matching bottoms and had to return them all because they didn't fit. The size chart wasn't accurate. I don't purchase that often but will return items when the product doesn't work etc. The hosts use the 30 day return as a benefit of purchasing but now the powers that be don't want too many returns. I get the fact that there is a cost to QVC to ship the item and then restock or possibly put the item in "as is" but if you purchase 3 TSV items and they don't work you have to return them all. I don't like paying the incoming or outgoing shipping either. I now have an item that I need to return because the quality and appearance of the item aren't what I was expecting. I am just not sure what the solution is except not purchasing anything anymore.

Re: Letter About Returns

Kachina624 — Sat, 28 Mar 2026 04:45:59 GMT

@NCGirl2017. You have to have return quite a few items to get one of those letters. They don't publish a number but it's a percentage of your total purchases. You'd think after one mistake, you'd realize what size you need and could make the correct choice since they're consistent across all lines.

The actual garment measurements are listed for every item, located at the end of the text that describes the item. That's the most accurate way to assure a good fit.

Re: Letter About Returns

haddon9 — Sat, 28 Mar 2026 07:11:31 GMT

I agree that it has to do with the percentage of returns vs. the number of items that you keep.

Believe me, I return an awful lot but I do keep much more (yes I buy too much) so I haven't gotten that letter.

Re: Letter About Returns

Tori3569 — Sat, 28 Mar 2026 10:40:40 GMT

The letter has been around for a very long time and is not something one receives for returning 3 items. It's received when one becomes a liability to the company by purchasing and returning habitually and is not unique to qvc. Other companies have similar tolerance levels.

Re: Letter About Returns

LTT1 — Sat, 28 Mar 2026 13:25:36 GMT

@NCGirl2017

I got one of these about 10 years ago!

Pretty insulted too.

But it seemed the Q made up for it though.

My reasons were all the same as yours too.❤️

Re: Letter About Returns

wagirl — Sat, 28 Mar 2026 14:17:35 GMT

I got one of those stupid letters years ago too--just tore it up and continued on. I think it is very rude of QVC---you pay for the returns. Return what doesn't meet your needs or expectations. The size charts NEVER fit me at all----I don't buy much here anymore either. I do research the things I am interested in and usually, find better deals elsewhere.

Re: Letter About Returns

ScrapHappy — Sat, 28 Mar 2026 14:34:23 GMT

I have a difficult time with the fit of clothing, mostly bottoms. About once a year, as Spring comes, I try some new crops and the fit is off for me. I've given up. QVC was my go to for crops, not anymore. I don't purchase nearly as much as I used to from QVC. Becasuse of this and paying for returns. I can see QVC side about a lot of returns but if the customer is paying for that return, that's a different story.

Re: Letter About Returns

Venezia — Sat, 28 Mar 2026 14:41:04 GMT

@ScrapHappy - I suppose it would matter what condition the item was in, when returned.

Although, the customer is paying return postage, if the item has been worn or used, it can't be resold as new. So QVC would be losing money on that; particularly on expensive items. If someone is doing excessive returns (especially of used items), I can understand their right to send that letter and even close someone's account, if they wanted to.

As has already been mentioned, other retailers also do this.

I've shopped with QVC for decades and I've returned things that didn't work out for me, but I've never gotten that letter.

Re: Letter About Returns

Sooner — Sat, 28 Mar 2026 14:44:52 GMT

@Kachina624 wrote:
@NCGirl2017. You have to have return quite a few items to get one of those letters. They don't publish a number but it's a percentage of your total purchases. You'd think after one mistake, you'd realize what size you need and could make the correct choice since they're consistent across all lines.

The actual garment measurements are listed for every item, located at the end of the text that describes the item. That's the most accurate way to assure a good fit.

@Kachina624 You live in a far more perfect and happy world than I do! IF you have a certain body type, yes those measurements may work great for you.

I don't have that body however, and how a garmet fits is very iffy for me and for many other people, especially shorter people. And shorter with basically no waist and a very short body and long legs? Good grief those are things that aren't accurately measured in size charts.

Please understand that for a lot of people, a size chart does not have all the relevant information. For Talbots, LL Bean and a lot of others charts aren't always on the money either.

For casual clothes? I buy Lands End mostly and buy them a little bigger on top to be safe and know that that elastic waist band is going to be rolled down one time always. I have on LE knit capris turned down on the top and an LL Bean T-shirt 1 or 2 sizes too big at the moment.

Re: Letter About Returns

Tori3569 — Sat, 28 Mar 2026 15:21:06 GMT

It should be noted that the percentage of returns has to be sustained and far outweigh the purchases kept to get this letter.

Needing to return for sizes or not liking something is not getting you the letter. Reading about these letters since day one here, the recipients always say the same things--hosts talk about 30 days to return, size charts don't work well, hard to tell how it will fit on tv, etc.

However, the letter goes to people who buy a lot just to turn around and return most of it. That is obvious based on reading all the posts over the years.

Re: Letter About Returns

rms1954 — Sat, 28 Mar 2026 15:38:32 GMT

@NCGirl2017 wrote:
Hi, I don't post often but was wondering if anyone else receives letters about their number of returns. I think it is related to a TSV where I purchased 3 tops and matching bottoms and had to return them all because they didn't fit. The size chart wasn't accurate. I don't purchase that often but will return items when the product doesn't work etc. The hosts use the 30 day return as a benefit of purchasing but now the powers that be don't want too many returns. I get the fact that there is a cost to QVC to ship the item and then restock or possibly put the item in "as is" but if you purchase 3 TSV items and they don't work you have to return them all. I don't like paying the incoming or outgoing shipping either. I now have an item that I need to return because the quality and appearance of the item aren't what I was expecting. I am just not sure what the solution is except not purchasing anything anymore.

This is the typical response to receiving "the letter." Always it's the fault of QVC and not the buyer.

Re: Letter About Returns

Kachina624 — Sat, 28 Mar 2026 16:24:28 GMT

@Sooner. Have you actually looked at the garment measurements? Doesn't sound like it since they give every conceivable measurement a person could need, including the pants length and back and front rises, waist, circumference of leg at thigh and opening. I find these to be very accurate. It sounds like you've only looked at the size chart, definitely not the chart to which I'm referring.

Yes, I'm only 5'4" with short legs too, and not thin. I do know how to use a needle and thread in case a hem needs adjusting, although I rarely find it necessary.

Re: Letter About Returns

San Antonio Gal — Sat, 28 Mar 2026 16:32:52 GMT

@NCGirl2017 - Perhaps you should start shopping in person instead of online. Online shopping is not for everyone.

It's costing you a fortune to return items continually and you have become unprofitable for the Q with excessive returns.

Re: Letter About Returns

nascarfan — Sat, 28 Mar 2026 19:15:54 GMT

Returns are part of the cost of doing business for retailers, both online and brick and mortar stores.

Re: Letter About Returns

Sooner — Sat, 28 Mar 2026 20:24:53 GMT

@Kachina624 wrote:
@Sooner. Have you actually looked at the garment measurements? Doesn't sound like it since they give every conceivable measurement a person could need, including the pants length and back and front rises, waist, circumference of leg at thigh and opening. I find these to be very accurate. It sounds like you've only looked at the size chart, definitely not the chart to which I'm referring.

Yes, I'm only 5'4" with short legs too, and not thin. I do know how to use a needle and thread in case a hem needs adjusting, although I rarely find it necessary.

@Kachina624 Well I guess you think I am pretty stupid, which you have expressed before.

I have a not-typical build. Rise doesn't tell the story for me. My rib cage sits very close to my hip bones--I think Martha Stewart is built like me and I don't have a real waist--and if I did it's still not where most people's waist is. I have bought enough clothes over my long life, to know what fits and doesn't, and I don't sew--my mother could make anything from a man's jacket to whatever else. When she was in the Army in WWII she shortened her jacket to an Eisenhower jacket, and it's in a museum now along with my dad's long wool army coat that the museum was delighted to get because it was in excellent condition.

I don't try to patch up ill fitting clothes myself and sometimes even the good tailor in town will say this won't work, and mostly it costs a lot to have it done right anyway. Most of what I buy is problematic, so I tend to try to get basically the same things. But the numbers often don't tell the truth.

We used to go to Dallas twice a year to buy suits for my husband because Nordies had an old guy that knew how a suit should fit and it made all the difference in how it looked. And he always laughed and said your husband wears a 42 long off the rack better than anyone, but it's still those little things that make the difference.

But I don't hem or do any sewing.

Re: Letter About Returns

Sassycoco — Sat, 28 Mar 2026 20:27:31 GMT

@NCGirl2017

I actually worked at QVC in the CS Returns Department. As others have stated , its the ratio of purchases/ returns .... I believe they give you several warnings, before terminated your ability to shop with the Q. Just a suggestion, you could call CS or email them & explain what happened. Possibly, they would take that into consideration. 💕

Re: Letter About Returns

skatting44 — Sat, 28 Mar 2026 21:27:47 GMT

Maybe Shawn K should stop telling customers to wear or use an item for the 30 days and then return if not satisfied.

I'ved received some items that appeared to be returns from other customers that I paid regular price for

Re: Letter About Returns

Lucky Charm — Sat, 28 Mar 2026 21:33:28 GMT

I have to say as far as the size charts, many times, it's off.

Perfect example, a pair of Jennie Garth jeans fit perfectly, so I immediately ordered a different 'wash' in the same size--didn't fit well--at all-- and sent them back.

Re: Letter About Returns

TheMemphisVette — Sat, 28 Mar 2026 21:56:33 GMT

i will never get this letter

i will move on long before excessively returning

i have no time for all that

i do not waste money like that

Re: Letter About Returns

febe1 — Sat, 28 Mar 2026 22:11:41 GMT

I don't believe it's percentage of returns. I believe it's how much you spend versus how much you return.

If you're costing them money, buh bye!