topic Re: Keurig Died in Community Chat

Keurig Died

NickNack — Wed, 29 Jan 2014 16:31:51 GMT

I bought a personal size Keurig from QVC in October. It stopped working this weekend. This is so frustrating. I had a larger one several years ago. When it quit working I just gave up on it. I decided to give it one more try. I love the k-cups, but it's ridiculous that they can't design a better quality machine.

I'm going to call Keurig today. Will they just automatically send me another one?

Re: Keurig Died

evelyner — Wed, 29 Jan 2014 16:56:52 GMT

I think they will, my friend had a lot of problems with hers and I think she had to do this more than once.

Re: Keurig Died

Akane — Wed, 29 Jan 2014 16:58:22 GMT

I haven't had to do it personally (knock on wood) but I read that they just have you send back one of the parts (to render the old one unusable) and they send you a new machine.

Re: Keurig Died

equss — Wed, 29 Jan 2014 17:01:11 GMT

I love Kuerig and have gone through two of them(on my third). keruig sent me a new one at a very reduce price last time and mine was over a year old. Since getting the third I use only distilled water and it has made a huge difference. before I used tap water and cleaned it regularly etc but they eventually died. For me using distilled water is worth it because I love the coffee the maker produces. I've been doing this a couple years and it run like the day I got it.

Re: Keurig Died

NickNack — Wed, 29 Jan 2014 17:14:11 GMT

I just called them, and she talked me through cleaning the needle with a paper clip. After that it was working, but we got disconnected. I'm not sure what she would have told me next. I think I need to call back again though, because a lot of water seems to be coming out the bottom. :::sigh:::

Re: Keurig Died

KYToby — Wed, 29 Jan 2014 17:53:29 GMT

I have never had an issue with mine. My first one, a k Cup brewer is still going strong after 7 years, making 6 to 7 cups a day. My second, a VUE brewer, has been working with no problems for at least 18 months, making about 4 cups per day.

Re: Keurig Died

terrier3 — Wed, 29 Jan 2014 17:56:52 GMT

I had one that died after 13 months.

I called their hot line for help, trying to get it started. When it didn't happen, the CSR offered to replace it.

I told him I had bought it from the Q, it was 13 months old and I hadn't saved the box.

He had me tell him the serial number, then said no problem. They sent me a new one, no charges at all, not even shipping. It came in 3 days. I had to send them the removable part the Kcup goes in...they sent me a pre-paid envelope for that too.

They stand behind their products!

Re: Keurig Died

terrier3 — Wed, 29 Jan 2014 17:57:29 GMT

On 1/29/2014 NickNack said:
I just called them, and she talked me through cleaning the needle with a paper clip. After that it was working, but we got disconnected. I'm not sure what she would have told me next. I think I need to call back again though, because a lot of water seems to be coming out the bottom. :::sigh:::

See my post #6...

Re: Keurig Died

Sooner — Wed, 29 Jan 2014 17:57:45 GMT

We just had a personal sized one we bought for the guest room die. It was 13 months old and probably hadn't made 20 cups of coffee. We took it and the receipt back to Bed Bath and Beyond and they gave us a new one.

Re: Keurig Died

boby — Wed, 29 Jan 2014 18:11:42 GMT

Bikkie et al: You are correct that they make you send back one piece (The K-cup holder) to presumably make the old machine unusable. They aren't stupid enough to sell you that piece, but you can buy it on E-bay for about $20, and then you will have two perfectly good machines.

Re: Keurig Died

GizmosMom — Wed, 29 Jan 2014 19:06:37 GMT

I have had my Keurig for over two years and always use distilled water. Mine runs like the day I got it. That is the key to having longevity with these machines, seems to me.

Re: Keurig Died

granddi — Thu, 30 Jan 2014 00:00:42 GMT

When ours died we replaced with Cuisinart (uses Keurig pods). With BBB coupon near the same price as Keurig. So far so good.......

Re: Keurig Died

Daysdee — Thu, 30 Jan 2014 00:09:16 GMT

On 1/29/2014 NickNack said:
I just called them, and she talked me through cleaning the needle with a paper clip. After that it was working, but we got disconnected. I'm not sure what she would have told me next. I think I need to call back again though, because a lot of water seems to be coming out the bottom. :::sigh:::

I had to call and do the cleaning with a paper clip too. That was after mine was over 2 years old, I think. I have the personal/mini Keurig. I had to do the paper clip thing again recently. I know the person told me to be sure and get the paper clip way up in there and there are 3 holes to clean. That was for the mini. Been working fine ever since. I did buy another one on sale at Kohl's to have a back-up just in case. It came to just a little over $50. with all the discounts I had and free shipping. It is still in the box though. Love the Keurig.

Re: Keurig Died

KYToby — Thu, 30 Jan 2014 07:56:18 GMT

On 1/29/2014 GizmosMom said:
I have had my Keurig for over two years and always use distilled water. Mine runs like the day I got it. That is the key to having longevity with these machines, seems to me.

I just use plain tap water in mine, and here in Louisville, we have hard water. Also, despite having them for a while ,I have only descale each one twice.

Re: Keurig Died

bells4me — Thu, 30 Jan 2014 08:03:10 GMT

Mine died after a year of course, but I had trouble with it constantly. I finally tossed it and went back to Mr Coffee. I've had it since October, not a single problem. I will never own another Keurig.

Re: Keurig Died

Makeitnice — Thu, 30 Jan 2014 08:29:33 GMT

I was on waitlist for the personal size - worked on and off for about a month before I sent it back - NO THANKS

Re: Keurig Died

NanciJ — Thu, 30 Jan 2014 16:45:17 GMT

Keurig's customer service is the best. Call them, and they generally replace the brewer immediately....within 2 or 3 days, we received ours. Keurig wants to keep their customers really happy, because they make their money on the K-cups. If your brewer isn't working, you aren't buying K-cups. I've known them to replace them, even after the warranty has expired.

Re: Keurig Died

Ibby114 — Thu, 30 Jan 2014 17:11:06 GMT

On 1/30/2014 PinkSugar said:
Mine died after a year of course, but I had trouble with it constantly. I finally tossed it and went back to Mr Coffee. I've had it since October, not a single problem. I will never own another Keurig.

I haven't joined the 'Keurig world' just yet for this reason. But my work has a Keurig type coffee machine and my drip coffee at home doesn't taste quite the same now!! I'll probably go for a Keurig Personal model at Kohls when I get the next 30% off coupon. Since they're so good with returns I'll exchange it for a new model every year if I have to!

Re: Keurig Died

radimage — Thu, 30 Jan 2014 17:36:56 GMT

Someday...maybe...we'll start making QUALITY American-made products again.

Until then, we have to deal with cheap Chinese-made krap.

I would gladly pay more for products made here.

Sorry about your Keurig.

Re: Keurig Died

Jayro — Thu, 30 Jan 2014 18:23:59 GMT

I know my response doesn't help you now, but it might in the future.

We bought our Keurig at Bed, Bath, and Beyond. When it died, I called the store because it was out of warranty. They said no problem, just bring it in and pick out a new one. I didn't have the receipt. They just pulled me up in the computer based on my phone number, and said go pick out a new one. They said this was true of anything purchased at any BB&B. Just take it back anytime - no limit - and get a replacement or a store credit for current value.

I had no idea, but was pleased. I remember as I walked out with the new Keurig, they said "you'll be back when that one dies - they all do".