topic Re: Help Me Understand in Community Chat

Help Me Understand

Bonkers1 — Tue, 03 Mar 2026 15:09:33 GMT

In every presentation of Wen cleansing conditioner the host is holding a tray of what this product can eliminate. However all of those products are for sale in the Wen family.

Re: Help Me Understand

geezerette — Tue, 03 Mar 2026 16:32:03 GMT

From what I can remember when the ancillary products were first introduced it was because customers asked for them. They were still using products like mousse that counteracted the cleansing conditioner advantages.

And yes, it's also a sales tactic. 😉

Re: Help Me Understand

smoochy — Tue, 03 Mar 2026 17:56:06 GMT

the entire wen concept seems like a scam to me. The two ppl I know who use it have shoulder length hair that looks thIn and limp. Not attractive

Re: Help Me Understand

kze — Tue, 03 Mar 2026 17:57:35 GMT

I still use only the cleansing conditioner for my hair but I use a couple of body products for my dry skin.

Re: Help Me Understand

faeriemoon — Tue, 03 Mar 2026 18:22:28 GMT

I will never understand this product.

Re: Help Me Understand

Nancy Drew — Tue, 03 Mar 2026 19:25:10 GMT

I love the quality of WEN. It's nourishing, smells amazing and is wonderful for my hair. However I stopped using it because you have to use a LOT for just shoulder length hair. At it isn't cheap. I do see they aren't as exspensive as it used to be though. Also you have to really work at rinsing it out with a lot of water. More work than I was willing to do. If I ever go to short hair I will get again but can't do it with longer hair.

Re: Help Me Understand

cjm61 — Tue, 03 Mar 2026 19:39:58 GMT

Haha, I know it's funny right @Bonkers1 ? However, it seems like many others do the same. And like another post, the companies such as WEN come out with other products due to customer requests.

Laundry Detergents : Many offer fabric softener, stain removal, and freshener in one yet they sell all these products separately.

Skin care : Olay 5 in 1 serum, PTR that does 5 things, IT CC cream, etc. Most do what others have done, they say they offer one product that can do many things but also offer each product separately.

We just have to find what works best for us I guess.

Re: Help Me Understand

We rescue cats — Tue, 03 Mar 2026 19:45:53 GMT

I have tried it twice since QVC started selling it. The secod time my hairdresser told me to dump it, that it was ruining my hair. I've never gone back to it.

Re: Help Me Understand

Skyegirl21 — Tue, 03 Mar 2026 23:32:29 GMT

( My experience): Cleansing conditioners are mostly helpful for people who have very dry, textured hair- For this type of hair (mine, unfortunately)- regular shampoo strips the natural oils, making the hair even more dry and super-prone to frizzing.So retaining the natural oils in the hair while cleansing is a valid concept, and he brought it- so that was genius to me! My whole life, I've struggled with ugly hair from June- September. This does help.
If you have "normal" hair, ( not dry notfrizz-prone), I'm not sure why you'd be using this. However, nowadays, there are tons of other CC choices that are not as pricey- Thats what I use.
ETA: I only wash my hair once a week, otherwise it's like hay- So I just don't go through a lot of product!

Re: Help Me Understand

cjm61 — Tue, 03 Mar 2026 19:56:15 GMT

@Skyegirl21 Your experience is interesting. I have thick, dry, coarse, frizzy and naturally wavy hair. I used WEN for a couple years then I have found better products to manage my unruly hair.

On the other hand, my daughter has finer, more "normal" hair and loved WEN.

Re: Help Me Understand

beach-mom — Tue, 03 Mar 2026 20:07:46 GMT

I use WEN for 2 main reasons:

It keeps my color in, and my hair smells wonderful!

My longtime stylist is fine with it.

My hair is normal (but color treated) and slightly wavy or curly.

I plan to keep using it.

Re: Help Me Understand

Tori3569 — Tue, 03 Mar 2026 20:24:28 GMT

I've actually gone back to Wen in the last few months. I had used it for a while and got a little bored with it. Went back recently and forgot how great it makes my hair look and feel. I just need to buy one at a time instead of 3 or 4.

Re: Help Me Understand

Susan345 — Tue, 03 Mar 2026 20:46:14 GMT

@We rescue cats wrote:
I have tried it twice since QVC started selling it. The secod time my hairdresser told me to dump it, that it was ruining my hair. I've never gone back to it.

Years ago I tried it. At that time it was suspected of causing hair loss. After using it a month my stylist mentioned a bald spot on the back of my head. Don't know if it was caused by WEN but I went home and threw it out.

It must work for some people since it is still for sale.

Re: Help Me Understand

Icegoddess — Tue, 03 Mar 2026 20:44:34 GMT

I like a cleansing conditioner, or CoWash as they are often called, but not exclusively. I still shampoo once a week and clarify once a month. However, CoWashes are becoming harder and harder to find, probably due to the lawsuits. I think that could be more about people using them exclusively and not a problem with the product itself though.

I asked about the lack of availablity of CoWashes in a Curly Hair group the other day and all these people came back at me with how I needed to shampoo even though I said in my OP that I do shampoo like I said above. Kinda made me mad and I let them know that I was asking for product recommendations, not advice. I, personally, don't think people need to shampoo every time they shower and we probabaly actually shower more often than is good for our skin to begin with. Bathing on a daily basis is actually a fairly recent trend historically speaking.

Wen really turns me off becuase of the amount of product you have to use for it to be effective, something Chaz mentioned in the midnight presentation. IMO, if it requires that much product to work, it's not a very good product. But, as I said, that's my opinion but also the reason I won't buy it.

Re: Help Me Understand

JudyL — Tue, 03 Mar 2026 21:14:49 GMT

I have fine thin-ish hair and WEN didn't work for me. Had to use to much product before my hair felt clean, I think it did cause me to lose more hair, and it did absolutely nothing for my hair - no volume, no body, nothing. My hair would look and feel dirty within a day. Tried it a couple times when Chaz first came to the Q but then threw it all out and never went back.

Re: Help Me Understand

Bonkers1 — Tue, 03 Mar 2026 22:43:37 GMT

@Icegoddess

I feel the same way if you have to wash rinse and repeat then the product is not effective the first time. For me it is a waste of time, money and water.

Re: Help Me Understand

Skyegirl21 — Tue, 03 Mar 2026 23:30:16 GMT

@cjm61 wrote:
@Skyegirl21 Your experience is interesting. I have thick, dry, coarse, frizzy and naturally wavy hair. I used WEN for a couple years then I have found better products to manage my unruly hair.

On the other hand, my daughter has finer, more "normal" hair and loved WEN. -----
Interesting @cjm61 ! Everyone is unique!

Re: Help Me Understand

Effie54 — Tue, 03 Mar 2026 23:36:24 GMT

@Susan345 wrote:
@We rescue cats wrote:
I have tried it twice since QVC started selling it. The secod time my hairdresser told me to dump it, that it was ruining my hair. I've never gone back to it.
Years ago I tried it. At that time it was suspected of causing hair loss. After using it a month my stylist mentioned a bald spot on the back of my head. Don't know if it was caused by WEN but I went home and threw it out.

It must work for some people since it is still for sale.

@Susan345 Likewise! My hair fell out in clumps. It smelled good....especially the hair that went down the drain! Never, ever again.

Re: Help Me Understand

San Antonio Gal — Wed, 04 Mar 2026 01:52:34 GMT

I've been using for over 12 years now without fail. My hair is full, bouncy, and I will never use anything else.

Re: Help Me Understand

pigletsmom2 — Wed, 04 Mar 2026 01:56:48 GMT

I had to laugh at a show years ago when it seemed like Wen was on constantly. He talked about the cleanser being everything and then later said he's talked to woman who say their hair isn't looking great with the cleanser and he was like "well of course you need to use this other stuff too!"

I also really hate them showing the before pics where the hair isn't even styled but that's not exclusive to this brand.