topic Re: Rakuten users - help in Community Chat

Rakuten users - help

San Antonio Gal — Sun, 01 Feb 2026 20:30:30 GMT

I did a lot of shopping during Black Friday (Nov) and the month of Dec. Nothing is showing as pending for all these purchases.

If you are a Rauken user, have you gotten paid or show pending on your Rakuten account?

Thanks in advance.

Re: Rakuten users - help

Shelbelle — Sun, 01 Feb 2026 20:36:22 GMT

I have had no issues with Rakuten , but none of my purchases have been from the Q, I assume you are referring to Q purchases.

Re: Rakuten users - help

Mom2Dogs — Sun, 01 Feb 2026 20:56:13 GMT

@San Antonio Gal I don't online shop a lot but I received a check in December and I think I always get an email when a purchase has been made using Rakuten....did you get any emails about purchases?

Also, aren't checks issued every three months...again I am not a big online shopper, so I could be wrong.

Re: Rakuten users - help

They CallMe MRWILKES — Sun, 01 Feb 2026 21:02:52 GMT

You need to go into your account and review each purchase.

Sometimes purchases are considered ineligible.

You can send a disagreement and they usually explain why.

As noted, checks are sent quarterly.

Re: Rakuten users - help

Snowpuppy — Sun, 01 Feb 2026 22:14:20 GMT

I've had issues with Rakuten and the Q. I don't use the "extension" or the Rakuten app.

Review yoyr shopping trips and match them up with purchases you made. You have to cut and paste order totals in Rakuten "missing cash back". Rakuten will credit the correct %.

I have pending cash back for Bloomies and Omaha Steaks from Black Friday. It's usally 90 days to remove pending.

I did see you can now get your available cash back on a egift card instead of waiting for a check.

Re: Rakuten users - help

Shelbelle — Sun, 01 Feb 2026 23:10:28 GMT

Speaking of Rakuten, does anyone use it in stores, Rakuten is the only rebate site that I know of and use that also has its benefits in store shopping, you have to check off the stores you shop in listed on their site and provide the CC you frequently use.

Re: Rakuten users - help

Bonkers1 — Mon, 02 Feb 2026 00:47:51 GMT

My account shows what I have pending, next check is Feb 15.

Re: Rakuten users - help

jlkz — Mon, 02 Feb 2026 00:55:44 GMT

@San Antonio Gal

If you needed customer service on a purchase and they completed the order for you, you do not get the Rakuten.

cash back. Found this out by asking the Clark's rep. So I had to cancel my order when we were done, then go back on my own to put the order in. HTH

Re: Rakuten users - help

elated — Mon, 02 Feb 2026 01:06:57 GMT

@San Antonio Gal Do you go in and check your purchases after you buy them? I don't use Rakuten but every time I use Befrugal or Topcashback, I go in and make sure they have been recorded. Just food for thought.

Re: Rakuten users - help

Zoe — Mon, 02 Feb 2026 01:14:43 GMT

Believe this happened to me in Q3 & Q4. At the end of December, I went back through all of my Shopping Trips (found in the drop-down menu when you hover over your name). Over 90% didn't even have "pending" cash back, which I knew was incorrect.

Submitted individual Help requests ("Where's my cash back?") for each shopping trip that hadn't been confirmed -- actually going all the way back to September. To submit a Help request, you need:

Your email confirm with the subtotal sum (you will need to paste it into the Help request)
Your order number

Takes time & persistence, but it is your money. You apparently just need to nudge them for it all.

Paid off for me -- with a significant sum now confirmed. There were too many days with large cash back days or bonuses in the fall to let it slide. (ymmv)

Good luck!

Re: Rakuten users - help

San Antonio Gal — Mon, 02 Feb 2026 10:26:10 GMT

@Zoe wrote:
Believe this happened to me in Q3 & Q4. At the end of December, I went back through all of my Shopping Trips (found in the drop-down menu when you hover over your name). Over 90% didn't even have "pending" cash back, which I knew was incorrect.

Submitted individual Help requests ("Where's my cash back?") for each shopping trip that hadn't been confirmed -- actually going all the way back to September. To submit a Help request, you need:

Your email confirm with the subtotal sum (you will need to paste it into the Help request)
Your order number
Takes time & persistence, but it is your money. You apparently just need to nudge them for it all.

Paid off for me -- with a significant sum now confirmed. There were too many days with large cash back days or bonuses in the fall to let it slide. (ymmv)

Good luck!

@Zoe - I've done that before and was hoping I would not have to do it again. I made a lot of purchases during Nov and Dec and there is no "pending" cash back - on any retailers - not just QVC.

It will be a PIA to do have to do it, but there was a lot of high rebates during the Black Friday period.

Re: Rakuten users - help

Snowpuppy — Fri, 06 Feb 2026 15:35:55 GMT

So my Rakuten Cash Back for Omaha Steaks that was a purchase last month is now "available".

The Black Friday purchase at Bloomies still shows "pending".

Think I'm going for the egift card instead of waiting for a check.

Re: Rakuten users - help

Puppy Lips — Mon, 09 Feb 2026 02:04:33 GMT

I had issues with Rakuten awhile back. In the past, I would just shop through the app and I would eventually get a check. I never had to do anything. Then I stopped getting the notices that I had money coming. A bunch of my purchases were not showing up. I went on their website and had to manually add the order numbers from QVC. I eventually got paid for those and it has been fine ever since. No idea what happened to cause the disruption.

Re: Rakuten users - help

San Antonio Gal — Mon, 09 Feb 2026 02:49:24 GMT

@Puppy Lips wrote:
I had issues with Rakuten awhile back. In the past, I would just shop through the app and I would eventually get a check. I never had to do anything. Then I stopped getting the notices that I had money coming. A bunch of my purchases were not showing up. I went on their website and had to manually add the order numbers from QVC. I eventually got paid for those and it has been fine ever since. No idea what happened to cause the disruption.

Same thing has happened to me @Puppy Lips . I've got a dozen purhases that I'm going to have to manually add all the information from the Q other retailers.

At least there is a record of all the shopping trips.

After this issue, I haven't been using Rakuten anymore. Been using Be Frugal.