topic Re: Comments by Hosts to Customers in Community Chat

Comments by Hosts to Customers

skatting44 — Sun, 01 Feb 2026 14:07:55 GMT

Tonight heard Mary D begin her show saying " turn down the volume " implying she's going to be loud. Many posters on these boards are complaining abt Hosts and Reps being so loud and raucous. So, is she telling us that's how it's going to be when she's on ?

( Edit - it was on the Brands we Love show 1/31/26 )

Re: Comments by Hosts to Customers

We rescue cats — Sun, 01 Feb 2026 03:35:34 GMT

Just another reason that I seldom actually watch it anymore, I had it on one evening when a friend called and she asked if I was having a party. . . LOL!!!

Re: Comments by Hosts to Customers

Q-Checker — Sun, 01 Feb 2026 03:49:13 GMT

Sorry that the volume of her voice does not matter to me. I watch the videos on my iPad for products that interest me. The QVC audio no longer works on the videos on newer iPads -- and there is no word from QVC as to whether they are even addressing this issue despite numerous reports and complaints about it on these Forums. One CS rep whom I spoke with had not even heard of the issue. I sent an email to the Social Team today and have not heard back yet. So........ today I did not make two purchases as I missed critical info available on the video but not, otherwise, on line. These dings are not helping the ailing bottom line at QVC.

Re: Comments by Hosts to Customers

Etoile308 — Sun, 01 Feb 2026 04:58:43 GMT

To me, stating viewers should turn down the volume indicates an awareness that many viewers find the sound level unappealing. Rather than correct a behavior that turns viewers, potential customers away instead the irritating behavior is acknowledged and continues.

To me, it shows a lack of respect. To me, it's just one more indicator why this company is floundering. Just one more indicator on why viewership is down. Just one more indicator on why sales are down. It's shown in each downward quarterly report.

Perhaps when the pink slips start flying, and the company goes under, when there's no longer a reason to turn the volume down; perhaps then people can reflect on their part of this company's outcome.

To me, for the past few years several host have been in need of behavior modification, regardless if it's on their part, the producers, or PTB.

Re: Comments by Hosts to Customers

smoochy — Sun, 01 Feb 2026 08:14:22 GMT

@Q-Checker wrote:
Sorry that the volume of her voice does not matter to me. I watch the videos on my iPad for products that interest me. The QVC audio no longer works on the videos on newer iPads -- and there is no word from QVC as to whether they are even addressing this issue despite numerous reports and complaints about it on these Forums. One CS rep whom I spoke with had not even heard of the issue. I sent an email to the Social Team today and have not heard back yet. So........ today I did not make two purchases as I missed critical info available on the video but not, otherwise, on line. These dings are not helping the ailing bottom line at QVC.

as I have mentioned many times this is also a problem on my Samsung Galaxy tablet. its not just an issue with Apple. Obviously its a problem across multiple formats/brands. Everyone doesn't use an ipad

Re: Comments by Hosts to Customers

Tori3569 — Sun, 01 Feb 2026 11:16:18 GMT

@Q-Checker wrote:
Sorry that the volume of her voice does not matter to me. I watch the videos on my iPad for products that interest me. The QVC audio no longer works on the videos on newer iPads -- and there is no word from QVC as to whether they are even addressing this issue despite numerous reports and complaints about it on these Forums. One CS rep whom I spoke with had not even heard of the issue. I sent an email to the Social Team today and have not heard back yet. So........ today I did not make two purchases as I missed critical info available on the video but not, otherwise, on line. These dings are not helping the ailing bottom line at QVC.

I don't have that problem at all. I have a new iPad Air with the M3 chip. I have seen one post on this issue. Were there others?

Re: Comments by Hosts to Customers

Neetgal2 — Sun, 01 Feb 2026 11:42:02 GMT

I never watch the Q on TV anymore, I go on my iPad three times a day. Perhaps Mary was overly excited about the items she was presenting! Just a guess.

Re: Comments by Hosts to Customers

Group 5 minus 1 — Sun, 01 Feb 2026 11:50:38 GMT

Sometimes the expression,"Turn down the volume", has nothing to do w/volume but is a phrase for lots of excitement. Perhaps she had an "exciting" show w/lots of exciting products.

Re: Comments by Hosts to Customers

They CallMe MRWILKES — Sun, 01 Feb 2026 12:22:26 GMT

Mary made the statement in jest.

It was to note the kickoff of "Gold Medal Deals", in honor of The Winter Olympics, which would feature sports cheering, terminology and enthusiasm.

The "Gold Medal Deals" promotion continues through February.

Re: Comments by Hosts to Customers

Estellee — Sun, 01 Feb 2026 12:44:02 GMT

Hopefully more free shipping this month too!

Re: Comments by Hosts to Customers

PhilaLady1 — Sun, 01 Feb 2026 14:08:57 GMT

It was a comment said with humor, not a warning. Things are gonna get loud here, lots of fun about to happen. That's what she meant. And Gold Medal Deals? I expected them to be selling flour all day LOL! (Joking)

Re: Comments by Hosts to Customers

They CallMe MRWILKES — Sun, 01 Feb 2026 12:45:25 GMT

Presidents Day Weekend I imagine!

Re: Comments by Hosts to Customers

CalminHeart — Sun, 01 Feb 2026 13:20:25 GMT

I really don't care if they are loud. There are other things to watch and do and I wouldn't regret missing anything on Q.

Re: Comments by Hosts to Customers

Teddixat — Sun, 01 Feb 2026 13:40:39 GMT

@Q-Checker I have the same problem with my IPad but the Q is tge only website I have audio problems with . However there is audio on the Q A app if you're interested even though their App is one of the worst Apps I have ever used. The Q needs a real overhaul of their website.

Re: Comments by Hosts to Customers

skatting44 — Sun, 01 Feb 2026 14:08:50 GMT

She said it on the Brands We Love show 1/31/26 .

Looked like some items that had been marked down that had been previously shown and no free shipping.

Re: Comments by Hosts to Customers

snipsnapsnur — Mon, 02 Feb 2026 20:59:22 GMT

In the words of Rachel Zoe: I can't. I just can't.

IYKYK

Re: Comments by Hosts to Customers

shoekitty — Wed, 04 Feb 2026 04:07:00 GMT

@Etoile308 wrote:
To me, stating viewers should turn down the volume indicates an awareness that many viewers find the sound level unappealing. Rather than correct a behavior that turns viewers, potential customers away instead the irritating behavior is acknowledged and continues.

To me, it shows a lack of respect. To me, it's just one more indicator why this company is floundering. Just one more indicator on why viewership is down. Just one more indicator on why sales are down. It's shown in each downward quarterly report.

Perhaps when the pink slips start flying, and the company goes under, when there's no longer a reason to turn the volume down; perhaps then people can reflect on their part of this company's outcome.

To me, for the past few years several host have been in need of behavior modification, regardless if it's on their part, the producers, or PTB.

@Etoile308 I don't watch live tv. But I do check videos. I started with QVC IN 1987. I look now and wonder if anyone in management watches the shows. Seriously. I know, even gleaning from Kathy Levine old book on QVC, they used to be given weekly meetings, daily meetings on products. They had to know all info on products, how they worked, everything by heart. They had a cue card with one or two notes that's it. All shows done from knowledge.Also, they dressed professionally. Today I see some hosts and they are dressed for a camping trip, or the gym. They read from,long lists, don't know product. So they talk about everything else. It's like a chat room with merchandise. The worst part is, many other employers who do not broadcast live on National TV, would call their hosts, employees in and tell them to correct behavior, or clothing. I know it works that way in many professional businesses here.