topic Re: Amazon Oops in Community Chat

Amazon Oops - Updated

JeanLouiseFinch — Fri, 09 Jan 2026 15:22:27 GMT

I know I need to reach out to Amazon, and I will tomorrow. I just don't have the time right now as we're leaving the house shortly.

I have a dilemma. I had an Amazon order that I was waiting for today. I checked for updates often. When I saw it was delivered my heart sank. Then I got perturbed. The delivery picture was NOT our front porch and I didn't know whose porch it was. I was annoyed because I was waiting on the second (replacement) shipment of ribbon to wrap a birthday gift for tonight. The first one could be in Timbuktu for all I know, but then the replacement didn't make it here either?!. I went through the steps online, then talked with an agent and Amazon refunded. Just to try one last thing, I forwarded the picture to DH and he drove around the neighborhood looking for a match. He ended up finding the house and the package was still there on the porch. The homeowner was being a stickler but eventually relented and gave DH the package. I was able to make the gift look nice. Yay!

But...I ended up with the merchandise and the refund so that isn't right. Can I contact Amazon tomorrow and have them reprocess the charge?

Re: Amazon Oops

Shelbelle — Thu, 08 Jan 2026 23:20:07 GMT

Of course you can contact them tomorrow. My guess is that if you get someone really nice they will just tell you to forget being recharged and so sorry you were inconvenienced like you were. It sounds like it was a small amount.

Re: Amazon Oops

Kachina624 — Thu, 08 Jan 2026 23:22:29 GMT

I'd consider the price of the ribbon to be gas and inconvenience money and forget the whole thing.

Re: Amazon Oops

Shelbelle — Thu, 08 Jan 2026 23:28:56 GMT

@Kachina624 wrote:
I'd consider the price of the ribbon to be gas and inconvenience money and forget the whole thing.

I was going to say that too but I decided to go with her being honest instead. But sounds like her claim is very small potatoes, and Amz will be happy to dismiss it.

Re: Amazon Oops

OKPrincess — Thu, 08 Jan 2026 23:23:58 GMT

I've never been able to talk to anyone from Amazon.

I had the strangest thing happen two weeks ago. I received notification that my item was refunded since I initiated the return.

I never initiated a return, I still have my item and the money was refunded to my account.

I tried to reach out but couldn't find a phone number.

Good luck getting in touch with a live person.

Re: Amazon Oops

magicmoodz — Thu, 08 Jan 2026 23:25:02 GMT

@JeanLouiseFinch

Yes you can. In fact, I think you can do it right online.

Re: Amazon Oops

Shelbelle — Thu, 08 Jan 2026 23:29:52 GMT

The phone number for Amz CS is 888 280 4331

I have never had any trouble getting to speak with a live person.

Re: Amazon Oops

Q-Checker — Fri, 09 Jan 2026 01:55:03 GMT

I have had the experience of a misdelivered package by Amazon at least several times in my townhouse community. With one exception, the packages were re-delivered to me by the various kind neighbors who inadvertently received them. On the one occasion when I did not receive a likely misdelivered package, Amazon cheerfully and quickly re-sent the item.

I once noticed a credit on my statement which should have gone to someone else. I reported this to Amazon, and they thanked me for reporting the error and told me to pay the billl as was received, including the erroneous credit. The credit was far from chump change. Experiences like that have kept me as a 100% loyal and frequent Amazon customer. Except for the Q, I seldom order from anyone else.

Re: Amazon Oops

ThinkingOutLoud — Thu, 08 Jan 2026 23:43:19 GMT

If you reach out to Amazon and they keep the refund as is, just pay it forward with someone else.

Re: Amazon Oops

lynnie61 — Thu, 08 Jan 2026 23:56:32 GMT

I'm sure Amazon will say keep it, but I would still call.

Two years ago, I had a similar situation with EBay. Never got a delivery, after two-three weeks after the ship date, I requested a refund. Well, about 5 more weeks go by, and the package finally arrived.

I contacted eBay, saying I want to repay the refund. They said to contact the seller, I did. Weeks no answer. I donated that amount to one of my charities. eBay said they couldn't recharge it. It was $60. I just wanted to do the right thing. One and only time I did not get a shipment when expected. Was just weird it did show up almost 8 weeks after purchase date.

Re: Amazon Oops

Venezia — Fri, 09 Jan 2026 00:01:49 GMT

I would definitely contact Amazon about reprocessing the charge. Then it's up to them. If they do, you'll have only paid what you were supposed to. If they don't, at least you've been honest about it.

I had a refund from QVC over a year ago for an order that hadn't appeared after 3 weeks (seemed to be stalled in transit somewhere).

About a week or so later, the package arrived in perfect condition (and in time for the Christmas gift it was intended as). I notified QVC and they reprocessed the charge and thanked me for letting them know.

I'd rather be upfront about these things. "Do unto others..."

Re: Amazon Oops

SloopJohnB — Fri, 09 Jan 2026 00:02:10 GMT

@JeanLouiseFinch wrote:
I know I need to reach out to Amazon, and I will tomorrow. I just don't have the time right now as we're leaving the house shortly.

I have a dilemma. I had an Amazon order that I was waiting for today. I checked for updates often. When I saw it was delivered my heart sank. Then I got perturbed. The delivery picture was NOT our front porch and I didn't know whose porch it was. I was annoyed because I was waiting on the second (replacement) shipment of ribbon to wrap a birthday gift for tonight. The first one could be in Timbuktu for all I know, but then the replacement didn't make it here either?!. I went through the steps online, then talked with an agent and Amazon refunded. Just to try one last thing, I forwarded the picture to DH and he drove around the neighborhood looking for a match. He ended up finding the house and the package was still there on the porch. The homeowner was being a stickler but eventually relented and gave DH the package. I was able to make the gift look nice. Yay!

But...I ended up with the merchandise and the refund so that isn't right. Can I contact Amazon tomorrow and have them reprocess the charge?

My takeaway from this story is the nervy homeowner who at first didn't want to give your DH the package. It obviously wasn't hers and your DH did have a pic of it on his phone. I think I would have just been my own "porch pirate" and taken MY package back since it was sitting there anyway and obviously with your name on it. 🕵

Re: Amazon Oops

shoesnbags — Fri, 09 Jan 2026 00:07:24 GMT

@JeanLouiseFinch

What was the homeowner being a stickler about? Wasn't it your name and address on the package, and not theirs? It would seem like a simple thing to look at your husband's ID and see that the package was supposed to go to his house. Sounds as if they just wanted to keep your package. I'm happy for you that you finally got it, and on time too.

Re: Amazon Oops

BlueFinch — Fri, 09 Jan 2026 00:11:31 GMT

About a year ago, I ordered glucose test strips from Amazon and they doubled the order, only charging for one. And, these are a little expensive.

I called them and told them about the error and that I would be glad to pay for the additional supply. The CS guy was so nice. He immediately told me that it was their error and my lucky day. He refused to charge me.

This is what often happens, if the error is due to the sender. But, if it was the delivery service making the error, it's really not the sender's fault. So, I'd call Ammy and let them know. They'll probably say it's fine and refund is not necessary, but you'll feel better.

Re: Amazon Oops

Catch71 — Fri, 09 Jan 2026 00:23:29 GMT

@JeanLouiseFinch wrote:
I know I need to reach out to Amazon, and I will tomorrow. I just don't have the time right now as we're leaving the house shortly.

I have a dilemma. I had an Amazon order that I was waiting for today. I checked for updates often. When I saw it was delivered my heart sank. Then I got perturbed. The delivery picture was NOT our front porch and I didn't know whose porch it was. I was annoyed because I was waiting on the second (replacement) shipment of ribbon to wrap a birthday gift for tonight. The first one could be in Timbuktu for all I know, but then the replacement didn't make it here either?!. I went through the steps online, then talked with an agent and Amazon refunded. Just to try one last thing, I forwarded the picture to DH and he drove around the neighborhood looking for a match. He ended up finding the house and the package was still there on the porch. The homeowner was being a stickler but eventually relented and gave DH the package. I was able to make the gift look nice. Yay!

But...I ended up with the merchandise and the refund so that isn't right. Can I contact Amazon tomorrow and have them reprocess the charge?

May I ask how you ever spoke with someone? I had a weird thing happen and cannot speak with anyone. My problem doesn't fit any of the categories they list on the website. The only phone number I found is a recording.

Re: Amazon Oops

Catch71 — Fri, 09 Jan 2026 00:30:05 GMT

Right before the holidays I had two things to return to Amazon. I went online and filled out the info. They emailed me a QR code (1) which covered both items. They processed a refund the next day for both items. A few days after Christmas I got a strange email from them. They said 1 of the items they reimbursed me for was not returned to them. They also said they received 2 orders back from me that I didn't order! I guess UPS messed up somewhere. I have my receipt for what I dropped off. They are saying I will be charged if I don't return the item I was refunded for. What a mess! On my order page it says the item is in transit. Hope they don't charge me because I dropped it off at UPS.

I think my two returns were not,packed together at UPS or someone at UPS stole the item and didn't return it to Amazon, it was a book.

Re: Amazon Oops

Shelbelle — Fri, 09 Jan 2026 00:31:56 GMT

@Catch71 wrote:
@JeanLouiseFinch wrote:
I know I need to reach out to Amazon, and I will tomorrow. I just don't have the time right now as we're leaving the house shortly.

I have a dilemma. I had an Amazon order that I was waiting for today. I checked for updates often. When I saw it was delivered my heart sank. Then I got perturbed. The delivery picture was NOT our front porch and I didn't know whose porch it was. I was annoyed because I was waiting on the second (replacement) shipment of ribbon to wrap a birthday gift for tonight. The first one could be in Timbuktu for all I know, but then the replacement didn't make it here either?!. I went through the steps online, then talked with an agent and Amazon refunded. Just to try one last thing, I forwarded the picture to DH and he drove around the neighborhood looking for a match. He ended up finding the house and the package was still there on the porch. The homeowner was being a stickler but eventually relented and gave DH the package. I was able to make the gift look nice. Yay!

But...I ended up with the merchandise and the refund so that isn't right. Can I contact Amazon tomorrow and have them reprocess the charge?
May I ask how you ever spoke with someone? I had a weird thing happen and cannot speak with anyone. My problem doesn't fit any of the categories they list on the website. The only phone number I found is a recording.

Call the number I posted, and if nothing works for you on the prompts, just hit 0, you will also have an option for someone to call you back instead of holding, I have done that too, never had a problem getting a live person.

Re: Amazon Oops

AuntG — Fri, 09 Jan 2026 00:46:19 GMT

I wouldn't contact them, considering your husband had to find your package.

Re: Amazon Oops

Venezia — Fri, 09 Jan 2026 01:22:17 GMT

@AuntG - But how is that Amazon's fault? It's the fault of the delivery company.

Re: Amazon Oops

JYWilliams — Fri, 09 Jan 2026 01:34:51 GMT

I would contact Amazon