topic Re: Refund getting smaller in Community Chat

Refund getting smaller

MKR14 — Sun, 28 Dec 2025 20:01:32 GMT

I recently returned the Pristine Universal Rotating Tablet Holder.

Out of the price of $25.36 I received back only $14.61. I knew I had to pay $6.95 shipping being deducted buy also another $3.50 was deducted. They charged me more than they ever had taken out on items before.

I contacted Customer Service and was told $14.61 was correct. They really didn't care and didn't even looked into it.

The holder wouldn't hold my iPad without tipping no matter how I had it adjusted. So it would be of no help to what I bought it for. I did try several positions but none worked.

I buy many things on QVC and I think that extra $3.50 that was deducted was wrong. I might as well threw it away.

Re: Refund getting smaller

FranandZoe — Sun, 28 Dec 2025 20:11:12 GMT

Was the 3.50 the original shipping cost? They always deduct that too unless you report the item defective.

Re: Refund getting smaller

San Antonio Gal — Sun, 28 Dec 2025 20:15:46 GMT

The 3.50 was the orignally shipping cost to mail it to you. You don't get this cost returned to you.

Re: Refund getting smaller

SilleeMee — Sun, 28 Dec 2025 20:22:10 GMT

It pays to shop on free shipping days so that way you will only pay for the return shipping if you return an item.

Re: Refund getting smaller

MKR14 — Sun, 28 Dec 2025 21:34:05 GMT

I never saw that extra on my returns price as I usually do not return very much.
I usually watch for free shipping days but my daughter just finished 6 months of chemo and I was with her a lot. She gets a month off and then starts radiation treatments. She had all smiles when she got to ring that chemo is now over bell. A good news for Christmas for us.

Happy New Year to all and hope it is a good year.

Re: Refund getting smaller

Kachina624 — Sun, 28 Dec 2025 23:00:21 GMT

@MKR14. We've always paid the $3.50 original shipping when returning an item. Nothing new.

Re: Refund getting smaller

spumoni99 — Sun, 28 Dec 2025 23:53:10 GMT

Sounds like it is defective, if that is the case they waive the return shipping.

Re: Refund getting smaller

shoekitty — Sun, 28 Dec 2025 23:54:52 GMT

Geesh, what a bunch of looser tight wads. Lol lol. They charge to ship, and then return shipping. Almost 11.00 bux.for small item. I don't shop here anymore, but places I shop always have free ship. I do pay return ship, except Nordies. Free ship, free return.

I know they have always done this, but they sure need to do something more customer oriented..

Re: Refund getting smaller

september — Mon, 29 Dec 2025 00:06:37 GMT

@MKR14 Did you know that if an item is considered defective, you don't have to pay the return shipping, and you also get your original shipping fee reimbursed? It sounds to me, like this item qualifies. They won't automatically offer it to you, you have to explain the issue and ask for a full refund.

Re: Refund getting smaller

shoekitty — Mon, 29 Dec 2025 00:23:25 GMT

@september wrote:
@MKR14 Did you know that if an item is considered defective, you don't have to pay the return shipping, and you also get your original shipping fee reimbursed? It sounds to me, like this item qualifies. They won't automatically offer it to you, you have to explain the issue and ask for a full refund.

@september I agree. Maybe it's worth a call back to explain further. Maybe not. To me, 3.50 wouldn't be worth calling, staying on hold forever, and dealing with CS reps that aren't as well informed as the past. Something that doesn't work as demonstrated truely is defective in a way. As long as you bought right oroduct and right size. Next time, maybe wait for free ship as suggested. Otherwise IDK what to say, except sorry this happened. Kinda frustrating.

Re: Refund getting smaller

RespectLife — Mon, 29 Dec 2025 19:13:48 GMT

@shoekitty wrote:
@september wrote:
@MKR14 Did you know that if an item is considered defective, you don't have to pay the return shipping, and you also get your original shipping fee reimbursed? It sounds to me, like this item qualifies. They won't automatically offer it to you, you have to explain the issue and ask for a full refund.
@september I agree. Maybe it's worth a call back to explain further. Maybe not. To me, 3.50 wouldn't be worth calling, staying on hold forever, and dealing with CS reps that aren't as well informed as the past. Something that doesn't work as demonstrated truely is defective in a way. As long as you bought right oroduct and right size. Next time, maybe wait for free ship as suggested. Otherwise IDK what to say, except sorry this happened. Kinda frustrating.

Call FIRST thing in the morning! I am never on hold!!!

CS opens at 7 am