topic Re: I'm so mad! in Community Chat

I'm so mad!

summerbreeze44 — Sat, 20 Dec 2025 19:27:30 GMT

Just rec'd the Philosophy purity (3) 3oz. cleansers & (3) 30 count cloths facials, but one pkg. of the facial cloths is missing. Only rec'd 2! This is supposed to be a Xmas gift!

Have sent email to social team, but what good is it going to do at this point, 5 days before the holiday?! Grrrrrr

UPDATE:

Just "chatted" with cust. serv. online and they said they will reduce my cost by $14.49.
Thank you all for your suggestions and Merry Christmas!

Re: I'm so mad!

Kachina624 — Sat, 20 Dec 2025 17:34:30 GMT

@summerbreeze44. Cant you just give the gift with the two packs? The recipient won't know there were supposed to be three.

Re: I'm so mad!

spumoni99 — Sat, 20 Dec 2025 17:35:23 GMT

I would ask them for expedited shipping.

Re: I'm so mad!

San Antonio Gal — Sat, 20 Dec 2025 18:03:09 GMT

@Kachina624 wrote:
@summerbreeze44. Cant you just give the gift with the two packs? The recipient won't know there were supposed to be three.

I understand your disappointment, but I would do what @Kachina624 says and call the Q for a small credit since you didn't get one item @summerbreeze44 .

Re: I'm so mad!

summerbreeze44 — Sat, 20 Dec 2025 19:02:59 GMT

That sounds good but it was supposed to be for 3 separate small gifts.

Re: I'm so mad!

Laura14 — Sat, 20 Dec 2025 19:19:23 GMT

Can you take the facial cloths out that you do have, separate them into three bundles, and give them that way?

You can always roll them up with a bow and gift them with the other things.

So sorry this happened. ❤️