topic Re: Guaranteed Delivery in Community Chat

Guaranteed Delivery

coffee drinker — Sun, 14 Dec 2025 18:46:59 GMT

If I remember correctly, this "guarantee was offered in the past and some didn't get their packages in time. We're they compensated in some way? What happens if your order doesn't reach you before Christmas?

Re: Guaranteed Delivery

deeva — Sun, 14 Dec 2025 18:50:52 GMT

It happened to me, there was no compensation, just an apology after I called CS.

Re: Guaranteed Delivery

Effie54 — Sun, 14 Dec 2025 18:51:07 GMT

@coffee drinker wrote:
If I remember correctly, this "guarantee was offered in the past and some didn't get their packages in time. We're they compensated in some way? What happens if your order doesn't reach you before Christmas?

@coffee drinker I had 2 orders that weren't even close to arriving on time. I got no compensation.

Re: Guaranteed Delivery

Kachina624 — Sun, 14 Dec 2025 18:52:06 GMT

@coffee drinker. Since they have no control over the delivery, it's a stupid claim to make. Nobody gets compensated. You get a, "gee, that's too bad".

Re: Guaranteed Delivery

CAcableGirl2 — Sun, 14 Dec 2025 19:51:19 GMT

They would be better off stating that everything will be shipped by their warehouse by a certain date...not when it's going to arrive, unless they are offering expedited shipping for an additional cost.

I never understood why during this time, QVC doesn't offer an option when ordering "ship now...or not needed by Christmas and save a couple of dollars and ship after the 22nd". Then just route the orders based on whether the customer wants it shipped right away or can wait until other customers orders are shipped.

I ordered some Elemis a few days ago, and am in no hurry and could easily wait until after the holidays to receive my order - especially if given an option of saving a few dollars.

Re: Guaranteed Delivery

millieshops — Sun, 14 Dec 2025 21:03:00 GMT

@coffee drinker Given the weather in many parts of the country, I wouldn't order anything from any where more than a few miles from home.

I'm not accusing you @coffee drinker, but it seems to me that day after day posters claim most of what he hosts say they pay no attention to. I hear them, but I've lived and shopped too long to expect perfect delivery at holiday time especially when many have encountered delays routinely.

I have been lucky. Every product I've ordered for at least the last 6 years arrived by the time it was promised, I don't even remember having to return anything at during those same years,

My wish: that the people I know and care about live well and safely through this holiday season.

Re: Guaranteed Delivery

ValuSkr — Sun, 14 Dec 2025 21:11:24 GMT

What good is a "guarantee" if they don't back it up?

Re: Guaranteed Delivery

TheMemphisVette — Mon, 15 Dec 2025 01:28:46 GMT

who is still shopping for gifts?

Re: Guaranteed Delivery

meem120 — Mon, 15 Dec 2025 01:45:37 GMT

It happens every Xmas. After being burned a couple times I never order anything from the Q after the first week in December. More than likely after the first. You just can't rely on it arriving.

Re: Guaranteed Delivery

Biftu — Mon, 15 Dec 2025 03:00:50 GMT

Once the Q ships the package it is out of their hands and becomes the deliverer's schedule to see it arrives on time. The Q then has no control over packages at that point and should not be making that claim.

My Amazon order is taking three weeks plus for delivery and I ordered it on December 6. No on time Christmas delivery from them.

Re: Guaranteed Delivery

willowbark — Mon, 15 Dec 2025 07:27:10 GMT

Well I just ordered a book from Amazon and it's supposed to arrive this Tuesday.

The author is probably hated by most of you which is why I haven't mentioned it.

Re: Guaranteed Delivery

sunshine45 — Mon, 15 Dec 2025 04:49:39 GMT

here is what i do if a gift doesnt arrive in time...... and yes, i am still shopping for gifts.

i print a photo of the item due to arrive. i put it in a box and wrap it up with a note that it is on its way. the recipient has something to open AND something to look forward to AFTER christmas.

Re: Guaranteed Delivery

KailaS — Tue, 23 Dec 2025 12:07:01 GMT

I know that quaranteed delivery just is selling hype. I ordered two jewelry items the morning of Dec. 19 that were quaranteed to be delivered by Christmas. As I am alone for the holidays, I ordered two gifts for me. I just checked. Neither item has shipped. One is listed for delivery on Dec. 29. The other, for delivery on Dec. 24.

Given that I almost never get coupon codes and will not get my one quaranteed gift until after Christmas, I figure that I must have been very bad this year.

UPDATE: Just checked this a.m. to discover that both gifts "from me to me" now are due to arrive on Dec. 24. Santa must have rechecked that list. lol

Re: Guaranteed Delivery

nitanina — Wed, 24 Dec 2025 15:14:55 GMT

Just got off chat with cs and giving me a $5 credit...$45 order that will not arrive until 12/29. I even ordered two days before the cut-off date. Not satisfied, done with QVC.

Re: Guaranteed Delivery

Laura14 — Wed, 24 Dec 2025 16:31:28 GMT

I ordered three things before the Saturday noon cutoff. They are for me so I didn't care if they got here in time for Christmas or not, but it would have been nice.

Got one yesterday.

As for the other two, I have one thing supposed to be out for delivery today and the third thing won't be here until Friday.

I got a notice this morning that #3 would be late with an apology and an offer to talk to customer service. I would never ruin someone's Christmas to talk to them about something they can do nothing about.

Although, QVC could have thrown in a one time free ship code. I wouldn't have been mad at that, but I guess that would be too ironic...