topic Re: Scoldin in Community Chat

Scoldin

sheetsheba — Thu, 30 Oct 2025 03:42:53 GMT

I received a letter from QVC regarding returns. Evidently they felt I had too many items that I have not liked or that looked terrible on me! They suggested I listen more closely to the host presenting the item and/or get advice from the person who takes orders over the phone. Anyone else get scolded?

Re: Scoldin

Tori3569 — Thu, 30 Oct 2025 03:50:48 GMT

They've been sending these letters out for decades. The percentage of returns has to be high (I don't know the actual number ) for one to receive it. You can search the forums for "the letter " or any variation to read past posts about it.

I will add that shopping via TV or online doesn't work for everyone. I buy a lot of things from QVC but nothing I have to try on or am iffy about. I return maybe 4 things per year.

Re: Scoldin

rms1954 — Thu, 30 Oct 2025 03:52:06 GMT

Never, not me. Others have. I generally take my time when ordering to be sure of my choices.

Re: Scoldin

TheMemphisVette — Thu, 30 Oct 2025 04:21:36 GMT

send them a thank you note

q is not for you

Re: Scoldin

Venezia — Thu, 30 Oct 2025 04:39:01 GMT

No, I've never gotten a letter like that, in all my years of shopping with QVC.

I do tend to stick to brands that I'm familiar with (regarding sizing, quality and such), when it comes to clothing.

And I seldom order shoes - too hit or miss for me and losing the original plus return shipping is too much for me, if they don't fit.

Re: Scoldin

JeanLouiseFinch — Thu, 30 Oct 2025 09:43:55 GMT

I've never received this kind of letter either. Watch, next week I'll get one. I cancelled an order the other day and currently have a pair of slippers to return. 🤷‍♀️

Re: Scoldin

happilyretiredgirl — Thu, 30 Oct 2025 06:36:06 GMT

@sheetsheba Perhaps you could suggest to the Q to retrain their older host or retire them and hire host that describes the item instead of talking about Disney and families and insulting others about their teeth and singing and dancing. Also let them know to stop advertising that you have 30 days to return items if you get it home and you are not satisfied all the host constantly promote that.

Re: Scoldin

SloopJohnB — Thu, 30 Oct 2025 09:00:03 GMT

@sheetsheba wrote:
I received a letter from QVC regarding returns. Evidently they felt I had too many items that I have not liked or that looked terrible on me! They suggested I listen more closely to the host presenting the item and/or get advice from the person who takes orders over the phone. Anyone else get scolded?

@sheetsheba No, I haven't but just playing Devil's Advocate here, just how much do you return? I'm only asking because I wonder what they consider excessive returns.

Re: Scoldin

kaydee50 — Thu, 30 Oct 2025 10:12:28 GMT

@sheetsheba If you're returning that much that you got the "letter" I would find somewhere else to shop. Can't imagine how much you've spent in return postage.

Re: Scoldin

Phxsky — Thu, 30 Oct 2025 10:56:24 GMT

I have been a QVC customer for 25+ yrs. and should I receive a letter such as you have described, I will be finished with the Q. It is very difficult if not impossible to know how sizing, color or style will fit or look until you have tried it on.I have also received damaged or previously worn with missing buttons, smell or stained. Their policy is if you are not happy with something return within 30 days with the exception of holiday returns. Thanks for the the heads up.

Re: Scoldin

Ainhisg — Thu, 30 Oct 2025 11:24:02 GMT

Here's what I know. They WILL cancel your account if you continue to return at the rate you've been returning items. How do I know? It happened to a friend of mine after she received that letter and didn't heed it!

Re: Scoldin

CalminHeart — Thu, 30 Oct 2025 12:02:04 GMT

@sheetsheba wrote:
I received a letter from QVC regarding returns. Evidently they felt I had too many items that I have not liked or that looked terrible on me! They suggested I listen more closely to the host presenting the item and/or get advice from the person who takes orders over the phone. Anyone else get scolded?

That's so tacky.

I'm laughing at their suggestion to listen closer to the hosts. They will say and do everything except give all the facts about products.

If Q did a better job giving details on air and online, perhaps returns wouldn't be so high.

I received one of these about 11 years ago. That's when I really started price shopping. Q has lost most of my business because they are rarely price competitive, and other retailers don't charge shipping/eturns and offer good promo codes.

Re: Scoldin

UpNorthGorgy — Thu, 30 Oct 2025 12:06:32 GMT

I am too cheap to pay for returns so very careful about ordering. I don't order many clothing items as I don't need many new things, retired. My returns are Qs errors or damage/defect. I have donated a couple things rather than bother to return. I rarely chance order numerical clothing sizes. I know and Q Large fits.

This has been discussed before and others have gotten the letter. Some posters agree not fair as others say it is advertised and promoted to be able to return or exchange an item. I think it is poor CS to tell one to listen to the hosts as many do not discuss detail, colors or sizes.Looking at reviews if available and a size chart makes more sense.

I'd move on given that advice. Who phones in orders any more unless forced to? CS operators don't always have a clue , read the charts to you?

Re: Scoldin

manny2 — Thu, 30 Oct 2025 12:12:51 GMT

I’m sure you did listen to the host, @sheetsheba and they encouraged you to "just get it home and try it on. If you don’t like it, return it!" That is misleading.

Saying “listen more carefully” puts the blame on the customer, when the real issue might be inconsistent product quality, misleading presentations, or poor fit.

Re: Scoldin

CalminHeart — Thu, 30 Oct 2025 12:29:58 GMT

@UpNorthGorgy wrote:
I am too cheap to pay for returns so very careful about ordering. I don't order many clothing items as I don't need many new things, retired. My returns are Qs errors or damage/defect. I have donated a couple things rather than bother to return. I rarely chance order numerical clothing sizes. I know and Q Large fits.

This has been discussed before and others have gotten the letter. Some posters agree not fair as others say it is advertised and promoted to be able to return or exchange an item. I think it is poor CS to tell one to listen to the hosts as many do not discuss detail, colors or sizes.Looking at reviews if available and a size chart makes more sense.

I'd move on given that advice. Who phones in orders any more unless forced to? CS operators don't always have a clue , read the charts to you?

Not everyone has a computer, tablet, smartphone.

Re: Scoldin

Teddixat — Thu, 30 Oct 2025 12:54:30 GMT

I have never received that letter but I would feel very insulted if I did. Returns are expensive and since we are paying for shipping and returning the Q isn't really losing out except for having to restock. Clothing is definitely resold to other customers - I guess beauty items are a total loss.

Re: Scoldin

San Antonio Gal — Thu, 30 Oct 2025 13:09:08 GMT

@sheetsheba - If you received the letter, you should probably shop local or shop elsewhere.

No, I've never received the letter. I rarely return.

Re: Scoldin

manny2 — Thu, 30 Oct 2025 13:23:16 GMT

@San Antonio Gal wrote:
@sheetsheba - If you received the letter, you should probably shop local or shop elsewhere.

No, I've never received the letter. I rarely return.

Suggesting people should just shop locally is not the answer. @San Antonio Gal Inconsistent product quality and unclear sizing, along with the host pushing to buy, “get it home, wear it for 30 days and return if you aren’t happy.” That’s the problem.

Re: Scoldin

tansy — Thu, 30 Oct 2025 13:51:03 GMT

When I first saw the channel on tv, I was impressed by how much info was given about a product. Several hosts had a small ruler for measuring jewelry, the fabric content was mentioned, the focus was on the product. I remember Jill talking about crop pants being a better choice for many of us, rather than capris.

I haven't seen complaints about the letter recently and thought the Q decided it wasn't a good idea.

Re: Scoldin

Teddixat — Thu, 30 Oct 2025 14:02:56 GMT

@CalminHeart I agree it's tacky. I am disappointed when I receive something that is either too big or too small because I akways check the garment measurements before I buy but sometimes the garment measuremebts are off or quality is not quite there. I certainly don't want to feel compelled to keep something for fear of receiving a scolding from the Q. A friend of mine worked as a buyer in retail for many many years. She said there is at least a 75% markup on all clothing.