topic Re: Mama Mancini in Community Chat

Mama Mancini

Cntrlcstgrl — Wed, 24 Sep 2025 15:36:03 GMT

Yet again, for 5 months, my Mama Mancini Jarred Sauce Auto-Delivery has been backordered, then cancelled. I called CS, they have no information. I went to Mama Mancini’s website twice and sent emails to customer service to get information, no response. I just called the company, and she hung up on me after I explained why I was calling. If a company is unable (barring reasons beyond their control) to fulfill their auto-delivery orders-and is uncommunicative, QVC should not offer the product. I am now done with Mama Mancini. I hope the food buyers see this post.

Re: Mama Mancini

beckyb1012 — Wed, 24 Sep 2025 15:50:12 GMT

Did you post down in customer care for any help?

Re: Mama Mancini

Cntrlcstgrl — Wed, 24 Sep 2025 16:29:50 GMT

I phoned customer service, they have not been alerted as to what the issue is. The lack of communication is so frustrating.

Re: Mama Mancini

Lovestheshores — Wed, 24 Sep 2025 17:10:41 GMT

I used to send their meatballs, on auto delivery, to my mother. There was ALWAYS a problem with those AD orders being backordered or late after the first shipment.

I did have email/phone contact information for Daniel and another executive there and they always resolved the issue for me once I emailed them. Many times the problem was with their shipping warehouse. Sorry their customer service has not been helpful. While I can't give out that contact information, using the Contact Mama Mancini's section on their website is a good place to start.

This happened over two years ago (pricing was much better back then). I no longer by the product. While getting these AD orders shipped was always a problem, the company executives I dealt with were always attentive, responsive and helpful.

Re: Mama Mancini

JeanLouiseFinch — Wed, 24 Sep 2025 17:29:38 GMT

The MM website can't help you when your arrangement is with QVC. I doubt QVC wants to cancel orders but supply issues are out of their control.

Re: Mama Mancini

Lovestheshores — Wed, 24 Sep 2025 18:24:54 GMT

@JeanLouiseFinch wrote:
The MM website can't help you when your arrangement is with QVC. I doubt QVC wants to cancel orders but supply issues are out of their control.

That is NOT true. When I had issues the first time, I contacted MM through their website. My order(s)/purchases were ALL purchased through QVC and were AD.

After I did that, Daniel Mancini himself emailed me and helped me. With subsequent problems I had, I emailed Daniel and he also gave me the contact information for an Executive Vice President of MamaMancini’s Holdings, Inc who had also helped me. Both were extremely helpful resolving ANY and ALL issues.

As a disclaimer, I must state I never dealt with a MM CS agent. They probably wouldn't have been as good at problem solving as Daniel and the EVP were.

So, @JeanLouiseFinch, you're wrong because they WERE able to help me with QVC orders. Please don't discount what I wrote in my post because I know what I am talking about from experience. Dare to say, I trust you are not doubting me. I'm NOT a liar thank you very much.

My experience, as I said, was 2 years ago and I would hope MM would be as helpful now as they were then. However, things do change. Contacting them through their website is a good start. It was for me, Daniel and the EVP were always on it to solve the issue and get my dear mother her meatball orders.

Re: Mama Mancini

Lovestheshores — Wed, 24 Sep 2025 18:32:26 GMT

FYI...I just saw that the EVP at MM that helped me retired from the company in April 2025. That's too bad because he was so kind and helpful. I hope he enjoys his well deserved retirement and that someone equally as dedicated to the company and its' customers took his place.

Re: Mama Mancini

JeanLouiseFinch — Wed, 24 Sep 2025 18:33:45 GMT

@Lovestheshores wrote:
@JeanLouiseFinch wrote:
The MM website can't help you when your arrangement is with QVC. I doubt QVC wants to cancel orders but supply issues are out of their control.

That is NOT true. When I had issues the first time, I contacted MM through their website. My order(s)/purchases were ALL purchased through QVC and were AD.

After I did that, Daniel Mancini himself emailed me and helped me. With subsequent problems I had, I emailed Daniel and he also gave me the contact information for an Executive Vice President of MamaMancini’s Holdings, Inc who had also helped me. Both were extremely helpful resolving ANY and ALL issues.

As a disclaimer, I must state I never dealt with a MM CS agent. They probably wouldn't have been as good at problem solving as Daniel and the EVP were.

So, @JeanLouiseFinch, you're wrong because they WERE able to help me with QVC orders. Please don't discount what I wrote in my post because I know what I am talking about from experience. Dare to say, I trust you are not doubting me. I'm NOT a liar thank you very much.

My experience, as I said, was 2 years ago and I would hope MM would be as helpful now as they were then. However, things do change. Contacting them through their website is a good start. It was for me, Daniel and the EVP were always on it to solve the issue and get my dear mother her meatball orders.

Whew, @Lovestheshores, take a breath. I can't believe your response. That's quite an overreaction just because I had an opinion you didn't like. I never said or implied you are a liar. Sheesh! I had an opinion. That's all. You say your experience was two years ago so you can't be sure of what would happen today.

Re: Mama Mancini

Lovestheshores — Wed, 24 Sep 2025 18:40:27 GMT

@JeanLouiseFinch wrote:
@Lovestheshores wrote:
@JeanLouiseFinch wrote:
The MM website can't help you when your arrangement is with QVC. I doubt QVC wants to cancel orders but supply issues are out of their control.

That is NOT true. When I had issues the first time, I contacted MM through their website. My order(s)/purchases were ALL purchased through QVC and were AD.

After I did that, Daniel Mancini himself emailed me and helped me. With subsequent problems I had, I emailed Daniel and he also gave me the contact information for an Executive Vice President of MamaMancini’s Holdings, Inc who had also helped me. Both were extremely helpful resolving ANY and ALL issues.

As a disclaimer, I must state I never dealt with a MM CS agent. They probably wouldn't have been as good at problem solving as Daniel and the EVP were.

So, @JeanLouiseFinch, you're wrong because they WERE able to help me with QVC orders. Please don't discount what I wrote in my post because I know what I am talking about from experience. Dare to say, I trust you are not doubting me. I'm NOT a liar thank you very much.

My experience, as I said, was 2 years ago and I would hope MM would be as helpful now as they were then. However, things do change. Contacting them through their website is a good start. It was for me, Daniel and the EVP were always on it to solve the issue and get my dear mother her meatball orders.
Whew, @Lovestheshores, take a breath. I can't believe your response. That's quite an overreaction just because I had an opinion you didn't like. I never said or implied you are a liar. Sheesh! I had an opinion. That's all. You say your experience was two years ago so you can't be sure of what would happen today.

It was not your opinion that was the problem, it was your discounting what I wrote and being wrong that they could not help with QVC orders. I did acknowledge the fact that I would hope they would be as helpful now as they were then.

My information MAY be helpful to the OP and that is why I offered it.

Hope you've taken a breath as well and wish you a lovely day.

Re: Mama Mancini

Etoile308 — Thu, 25 Sep 2025 02:40:41 GMT

If the item is available, regardless of a price increase, the auto-delivery should be honored. That's good customer service.

If the supply is no longer available from the vendor being the reason for the cancellation, then at the least some token monetary credit should be applied to your account. Again, that's good customer service.

QVC keeps digging their own grave.

Re: Mama Mancini

STARLIGHT — Sat, 03 Oct 2026 14:56:09 GMT

The prices on QVC is out ragious Qvc is selling mamas sauce for 3 jars f[r 42.95 and sams has it for for 16.99 so many things are marked up so high

Re: Mama Mancini

branny — Sat, 03 Oct 2026 15:04:37 GMT

mama Mancini in Publix and BJs. Not sure if still in Sams

Re: Mama Mancini

U of M Go Blue — Sat, 03 Oct 2026 15:14:13 GMT

I bought Mama Mancini's meatballs at Costco for 1/2 the price. I was not impressed and will not purchase them again.

Re: Mama Mancini

shoekitty — Sun, 04 Oct 2026 00:45:15 GMT

@Cntrlcstgrl sad to hear this. These things can be so frustrating. Sometimes it isn't even the fact the item is not coming! It is that one is being jerked around, and not being treated well. If you feel you have done your best with QVC CS, and Mama Mancini CS. I woukd by all means contact BBB. Usually a company will respond to them. You look where Mama Mancini main office does business. Then, go online to the BBB, and fill out their form. Just be brief as to main issue, and what you have done to to try to rectify your issue. The BBB will respond to you. They contact the company and company is given an mount of time to respond Right now you could go toBBB online! You can actually look up Mama Mancini, and read their rating, how they do business and IF there have been any complaints. If there have been complaints, you can read them. I have done that to check a company out!

Re: Mama Mancini

LavernLuvsShoes — Mon, 05 Oct 2026 17:37:56 GMT

@U of M Go Blue wrote:
I bought Mama Mancini's meatballs at Costco for 1/2 the price. I was not impressed and will not purchase them again.

I hear ya!

I'm not really a Food Snob (except for ice cream)

...And I've tried several different brands of "frozen meatballs," and they all taste like bread crumbs with some type of "meat seasoning" to me.

I always make my meatballs from scratch - Just using my regular meatloaf recipe - They're quick and easy and delicious.

Re: Mama Mancini

sabatini — Mon, 05 Oct 2026 18:11:21 GMT

@LavernLuvsShoes wrote:
@U of M Go Blue wrote:
I bought Mama Mancini's meatballs at Costco for 1/2 the price. I was not impressed and will not purchase them again.
I hear ya!

I'm not really a Food Snob (except for ice cream)

...And I've tried several different brands of "frozen meatballs," and they all taste like bread crumbs with some type of "meat seasoning" to me.

I always make my meatballs from scratch - Just using my regular meatloaf recipe - They're quick and easy and delicious.

I hear you, @LavernLuvsShoes.

Over the years, I've tried a brand or two, but they all tasted awful to me - dense, rubbery and weird. None were something I'd ever buy again.

One time, I had to bring a dish to a potluck, so grabbed some frozen meatballs, combined them w/ a sauce & off I went to the gathering. Later, I was mortified when I saw that after they'd been kept warm for awhile, the top few inches in the crockpot was nothing but grease. Yuck!

After that, I never wanted anything to do w/ a store bought, frozen meatball!

Re: Mama Mancini

50Mickey — Mon, 05 Oct 2026 19:36:18 GMT

I purchase Mama Mancini meatballs at BJ's wholesale club, 3 lbs. 20 meatballs for $13.99.

Jumbo meatballs are $15.79 for 3 lbs. I don't know how may you get. I think ther are very good. I have not seen in the Publix where I shop

Re: Mama Mancini

elated — Mon, 05 Oct 2026 20:04:47 GMT

@Etoile308 wrote:
If the item is available, regardless of a price increase, the auto-delivery should be honored. That's good customer service.

If the supply is no longer available from the vendor being the reason for the cancellation, then at the least some token monetary credit should be applied to your account. Again, that's good customer service.

QVC keeps digging their own grave.

@Etoile308 I had Striivectin Neck cream (3.4oz) on auto delivery and QVC cancelled my order. I noticed the price increased from $84 to $103. No explanation was given. I kept watching this product and it has now decreased to $71.00. I put it on auto delivery again, so I shall see how long this lasts.