topic Re: HSN Returns in Community Chat

HSN Returns

kaydee50 — Mon, 30 Jun 2025 13:38:14 GMT

A couple of days ago I returned a pair of shoes via UPS to HSN. Today, I get an email from HSN acknowledging that the return has been processed and on its way to them.

BUT once they receive it I will have to wait 3-5 days for my refund to be processed!!

If they know the item is on its way back, why not a refund immediately? Not my problem if the item is delayed or lost.

One of the reasons I seldom return anything and keep my purchases under $30 so I just donate if I don't like, doesn't fit. The shoes, however, were too expensive to just donate.

I expect that eventually I'll get my refund but just don't agree with the process.

Re: HSN Returns

vegan4ever — Mon, 30 Jun 2025 13:47:02 GMT

@kaydee50 - I track my hsn return on the day it's received I'll call hsn customer service let them know order# they verify the return received after three days you can call back cs will manually refund your money. I have never had any problems with receiving my refunds.

Re: HSN Returns

KittySoftPaws — Mon, 30 Jun 2025 13:50:03 GMT

If I were a business, I would do the exact same thing they are doing. Think about it, what if the item returned is damaged and unsellable? Worse, what if someone sends back a pkg. with nothing in it? Then it's a real hassle on their end to get their money back if they already refunded the buyer. Some companies like Amazon refund it right away, but I bet they have alot of loss doing this. They are so big they can afford to, but most businesses are not that fortunate. Not to mention, these kind of loses, which are considered theft in any way you look at it, costs all of us in the end.

Re: HSN Returns

Caaareful Shopper — Mon, 30 Jun 2025 13:51:06 GMT

@KittySoftPaws wrote:
If I were a business, I would do the exact same thing they are doing. Think about it, what if the item returned is damaged and unsellable? Worse, what if someone sends back a pkg. with nothing in it? Then it's a real hassle on their end to get their money back if they already refunded the buyer. Some companies like Amazon refund it right away, but I bet they have alot of loss doing this. They are so big they can afford to, but most businesses are not that fortunate. Not to mention, these kind of loses, which are considered theft in any way you look at it, costs all of us in the end.

@KittySoftPaws Exactly.

Re: HSN Returns

lynnie61 — Mon, 30 Jun 2025 14:13:27 GMT

I had an eBay purchase that never arrived. It was 20 days. eBay refunded me immediately. On about day 33 doesn't it show up. I contacted eBay to try to repay. It was a US purchase not from another country. They said contact the seller. The seller left eBay. I felt bad, I assumed eBay was out the money since the original seller gets the payment.

I understand them wanting to wait for the hsn return. I hear of people receiving empty bags, etc. Our post office branch now even has flyers on their outside mailboxes, to bring payments with checks to mail inside due to high theft and check washing.

Re: HSN Returns

rms1954 — Mon, 30 Jun 2025 14:47:04 GMT

Re: HSN Returns

rms1954 — Mon, 30 Jun 2025 14:48:37 GMT

@kaydee50 wrote:
A couple of days ago I returned a pair of shoes via UPS to HSN. Today, I get an email from HSN acknowledging that the return has been processed and on its way to them.

BUT once they receive it I will have to wait 3-5 days for my refund to be processed!!

If they know the item is on its way back, why not a refund immediately? Not my problem if the item is delayed or lost.

One of the reasons I seldom return anything and keep my purchases under $30 so I just donate if I don't like, doesn't fit. The shoes, however, were too expensive to just donate.

I expect that eventually I'll get my refund but just don't agree with the process.

Depends on the condition it's in when they receive it.

Re: HSN Returns

cindyNC — Mon, 30 Jun 2025 15:02:56 GMT

I don't think HSN is unreasonable. Return of online purchases is very different from local brick/mortar stores.

Re: HSN Returns

kaydee50 — Mon, 30 Jun 2025 15:26:53 GMT

Well, I guess I'm from the old school of "the customer is always right." And it bothers me that companies are quick enough to charge but very slow giving refunds.

Re: HSN Returns

Venezia — Mon, 30 Jun 2025 15:38:33 GMT

@kaydee50 - In the old days, there was very little online shopping. Most people bought from B&M stores and returned any items there. So the refund, assuming the item was in good condtion, was immediate.

Re: HSN Returns

Venezia — Mon, 30 Jun 2025 15:39:33 GMT

@KittySoftPaws - If you read Amazon's refund policy, you'll see they reserve the right to reverse the refund, if the goods aren't returned in the condition specified.

Re: HSN Returns

vegan4ever — Mon, 30 Jun 2025 23:41:02 GMT

HSN more than once waved return shipping. I'm very satisfied with my experiences.

Re: HSN Returns

foxywoods — Mon, 30 Jun 2025 16:11:38 GMT

HSN was always prompt with refunds. Thats changed now for a few years.

Re: HSN Returns

Maizie Green — Mon, 30 Jun 2025 16:14:20 GMT

@kaydee50 wrote:
Well, I guess I'm from the old school of "the customer is always right." And it bothers me that companies are quick enough to charge but very slow giving refunds.

This is such an outdated thought.

Re: HSN Returns

cjm61 — Mon, 30 Jun 2025 17:57:04 GMT

@kaydee50 I know it's a disappointment when an item must be returned. But, in all fairness, I see nothing wrong with HSN's policy. Of course they must wait for an item to be inspected before refunding.

In addition, every retailer I have dealt with has a policy stating it will take days before your account is credited. I have actually seen 14 business days before.

Re: HSN Returns

shoekitty — Tue, 01 Jul 2025 01:28:23 GMT

@lynnie61 wrote:
I had an eBay purchase that never arrived. It was 20 days. eBay refunded me immediately. On about day 33 doesn't it show up. I contacted eBay to try to repay. It was a US purchase not from another country. They said contact the seller. The seller left eBay. I felt bad, I assumed eBay was out the money since the original seller gets the payment.
I understand them wanting to wait for the hsn return. I hear of people receiving empty bags, etc. Our post office branch now even has flyers on their outside mailboxes, to bring payments with checks to mail inside due to high theft and check washing.

@lynnie61 I bet you anything eBay got their money I am sure they deduct it from money or funds in sellers acct IDK how things have changed at eBay but friend who sold there once told me, the money from buyers goes into a fund and eBay does take a cut. It's quite a process. This is hard to believe but once I ordered some essential oils from vendor in NY a small shop. Item didn't come for a few weeks. They asked I wait a few more days and they woukd replace. I waited, didn't come they had to eat it, and replace. I got it in 3 days. Then A little ove ONE YEAR LATER, here is this package on my doorstep. It was USPS, small box, the postal stamp on front over a year previous. No kidding, my mailman said they just got it. IDK where it was but it was found , and made its way to me. I forwarded the box back to sender. It CAME BACK, as business had moved. lol. Good grief.

Re: HSN Returns

cjm61 — Tue, 01 Jul 2025 15:05:58 GMT

@shoekitty I have to say upfront it has been several years since I sold on Ebay. When I did, you paid Ebay upfront for the right to list. I can't remember how much but not a lot. Paypal is where you pay a percentage and they will get their cut.

So, a seller pays the listing fee. The item sells, paypal automatically takes their money and deposits the rest into the seller's account.

Re: HSN Returns

Tinkrbl44 — Tue, 01 Jul 2025 18:11:19 GMT

@kaydee50 wrote:
A couple of days ago I returned a pair of shoes via UPS to HSN. Today, I get an email from HSN acknowledging that the return has been processed and on its way to them.

BUT once they receive it I will have to wait 3-5 days for my refund to be processed!!

If they know the item is on its way back, why not a refund immediately? Not my problem if the item is delayed or lost.

One of the reasons I seldom return anything and keep my purchases under $30 so I just donate if I don't like, doesn't fit. The shoes, however, were too expensive to just donate.

I expect that eventually I'll get my refund but just don't agree with the process.

@kaydee50

So, an order is sent back, and you can keep an eye on it via tracking.

I don't think it's unreasonable for any retailer to VERIFY the contents (and condition) sent back before issuing a refund.

I think it's unreasonable to expect a retailer to issue you a refund on a return, sight unseen.

Re: HSN Returns

Tinkrbl44 — Tue, 01 Jul 2025 18:13:53 GMT

@cjm61 wrote:
@shoekitty I have to say upfront it has been several years since I sold on Ebay. When I did, you paid Ebay upfront for the right to list. I can't remember how much but not a lot. Paypal is where you pay a percentage and they will get their cut.

So, a seller pays the listing fee. The item sells, paypal automatically takes their money and deposits the rest into the seller's account.

@cjm61

Not anymore. You can list an item for free, and fees are deducted if and when the item sells. Paypal is no longer involved in the Seller's equation.

You can, however, PAY for items via Paypal.

Re: HSN Returns

kaydee50 — Tue, 01 Jul 2025 18:34:18 GMT

Since most people disagreed with my OP, I guess I just assumed!!! most people are as honest as I am and would never think of sending an empty box back to the retailer.