topic Re: Delays in Community Chat

Delays

mollybrownmom — Sat, 28 Jun 2025 15:08:01 GMT

I was on hold for 1 hour and 30 minutes on Thursday to get to speak to a rep when I finally did she had to turn me over to a supervisor regarding a lost shipmemt by UPS. I had already been billed on easy pay for an item I didn't receive. When I tried to explain this the supervisor got argumentative and told me she couldn't do anything about it, but in the end did send out a replacement at no charge but she also said she would give me a $20 account credit for al the aggravation I had with this order. I called WEN )it was the styling tool) and also UPS before I called QVC. We were both frustrated with each other and she ended up handing up on me about after I held on for over an hour. I am now on hold again for anotther issue so far 15 minutes. This is not typical of QVC - anyone know what is going on with this level of customer service. I ordered 3 Logo items which were all in storck and being processed now one of them says backordered and I ordered a sweather to match and wouldn't have gotten the sweater if I knew the tank was backordered. It seems like an inventoroy problem and they just want the sale.

Re: Delays

mollybrownmom — Sat, 28 Jun 2025 15:11:11 GMT

Also I forgot to mention I never got the $20 credit

Re: Delays

TheMemphisVette — Sat, 28 Jun 2025 15:11:43 GMT

your title needs work

Re: Delays

tansy — Sat, 28 Jun 2025 15:12:47 GMT

Another sign that the company is struggling.

Re: Delays

Jk9 — Sat, 28 Jun 2025 15:28:12 GMT

So once again QVC is impacted by their vendors: UPS lost your package and a promised delivery of a garment didn't happen and is on back order. I'm sure QVC is as upset as you about vendor problems and hopefully working on them.

Re: Delays

Sooner — Sat, 28 Jun 2025 15:32:43 GMT

FexEx lost mis-delivered a package for me. Appleseeds said they could nothing, FedEx said their cheap shipping method didn't come with tracking so tough. They said it was delivered. I said TO THE WRONG HOUSE AND I HAVE PHOTO PROOF YOU SENT!

Both sides said wasn't us. The customer has no recourse here. And neither Appleseeds nor QVC states "After it is shipped it's not our problem" in their information. And no choice to to the customer.

Re: Delays

geezerette — Sat, 28 Jun 2025 15:42:28 GMT

I've had items that never arrived. I have an order from last November that still says it's "in transit to a UPS facility". I did get the replacement in about a week.

They do keep the charge from the original order and send out another item at no charge. So if you used easy pay, it's not surprising you're already charged the first payment. That's how they work it.

I can't speak to your other problem.

Customer service representatives don't seem to have the knowledge they used to have a few years ago.

Re: Delays

kaydee50 — Sat, 28 Jun 2025 15:59:08 GMT

Sorry but if I had problems like the OP has I would not continue ordering from that retailer. Who holds on the phone for an hour and a half??

And it's also my opinion!!! that until the customer has the item it is the seller who is responsible for it. They should check and follow up on whatever shipper is being used. It should not be the customer's responsibility.

Re: Delays

bellaartiste — Sat, 28 Jun 2025 16:41:01 GMT

I am sorry this has been your experience.

I have shopped with the Q 30 plus years. I have never had to wait more than five minutes for a representative. Now they will offer a call back that takes no more than five minutes.

They continue to be helpful whenever I have questions. I just called them, because I did not receive a confirmation on a return delivered to UPS but labeled to US post office. It was confusing. She found it and gave me the credit.

The times have certainly changed for all customer services across the board. I have so far had good luck with the Q.

Re: Delays

pdlinda — Sat, 28 Jun 2025 16:43:03 GMT

@kaydee50 In ONE MILLION YRS I wouldn't hang on the phone with CS for ANY COMPANY for 1.5 HRS!

Simply unacceptable.

Didn't a # of people on this board repeatedly say the dissatisfied QVC customer should contact the QVC social team using email?

Re: Delays

mollybrownmom — Sat, 28 Jun 2025 19:15:35 GMT

Thanks for your replies I did try the callback number and they did call me back within 5 minutes - much better way to get through they also did give me the $20 credit today. I have been with them since day one as well. I also filled out the feedback form to let them know what was going on.

Re: Delays

shoekitty — Sat, 28 Jun 2025 20:08:37 GMT

truthfully, I think weekends and times of high volume they callas are outsourced to home agents. I rarely if ever call CS but had need a while back. Twice I spoke with agents that seemed to work at home, and were preoccupied. I could hear dog in back ground and a small child this call the agent was very preoccupied and frustrated. Poor thing. I know I have had these days. But, caused me a lot of grief with issue I had

Re: Delays

rms1954 — Mon, 30 Jun 2025 22:08:21 GMT

@TheMemphisVette wrote:

your title needs work

She needs to use spell check.