topic Re: Furniture Order Rant! in Community Chat

Furniture Order Rant!

vermint — Thu, 29 May 2025 13:36:08 GMT

Just venting, because I'm a little frustrated!

On May 1, I ordered a sofa online from Ashley Furniture. It was on backorder, said would take 8 to 14 weeks to arrive. A couple weeks later, it was marked "clearance", and then "sold out"--no price drop, though--and I decided to cancel, because I was afraid I would never get it. Got confirmation of the cancelation, and my refund.

I then ordered my 2nd choice sofa from Ashley...supposed to arrive in 5-6 weeks.

Low & behold, I'm notified that my sofa will be delivered on May 28! I just assumed it would be my second choice.

Well, they delivered the sofa I canceled! I'm fine with that as it was the one I really wanted anyway. BUT, then I get notified that the 2nd choice will be delivered next week! I've now canceled that order, and received confirmation of same, but now I have to get on the phone and make very sure that the 2nd sofa won't be delivered, as well as making sure they re-opened the 1st order so it will be paid for. Just frustrating!

Why can't things ever just go smoothly, lol?

Re: Furniture Order Rant!

haddon9 — Thu, 29 May 2025 13:43:29 GMT

That does sound frustrating!

I would make the call to be sure but even if they try to deliver, just let the delivery people know that you don't want it and be sure they don't charge you for the second sofa!

Re: Furniture Order Rant!

vermint — Thu, 29 May 2025 13:51:01 GMT

@haddon9 Thanks, I will!

Re: Furniture Order Rant!

goldensrbest — Thu, 29 May 2025 14:27:44 GMT

Did you go to their store to order,we have one in our area?

Re: Furniture Order Rant!

ScrapHappy — Thu, 29 May 2025 14:36:51 GMT

Ashley Furniture is notorious for stuff like that. Especially when it comes to delivery. A couple of years ago we bought a sectional and mattresses. They wrong mattresses were delivered and the sectional they bought into my house was not all from the same sectional. Different color, different shape, etc. It was a hot mess to get both straightened out. Impossible to get anyone on the phone (they tell us to call the location for delivieries). I purchased mine in store and the sales lady had to step in, but even with her assistance, it wasn't easy and didn't go smoothly.

Re: Furniture Order Rant!

wagirl — Thu, 29 May 2025 15:26:54 GMT

I had a pretty good experience with ordering furniture online--first, it was during the covid times---needed a small sofa but no way was going to try to go out to look for one. So I found one online at Overstock, that measured up to what I needed and ordered. Well--it was on free shipping and on a Memorial day sale at 1/2 off and I got it in 5 days!!! Now-- am I in love with it---no, not really--it's ok. It is the size and color I wanted. That was in 2021.Would I do that again---no-- I want to see it in person-- but to buy something now--in Tariff World---nope--that would be insane. But insanity is the name of the game now.

Re: Furniture Order Rant!

granddi — Thu, 29 May 2025 16:24:58 GMT

CS hit or miss because stores are franchises.

Apparently each owner sets policy for all issues.

Re: Furniture Order Rant!

I am still oxox — Thu, 29 May 2025 16:39:52 GMT

We once ordered living room carpet from and area store we even got a date and time and delivery conformation the day before. We prepared our living my work computer was relocated etc. The morning it was supposed to be delivered I get a call, well the mill does not have the carpet in stock so we can not deliver it to you. I immediately canceled the order and we my hubby got home from work we went to Home Depot and ordered carpet which was delivered within two days

Re: Furniture Order Rant!

vermint — Thu, 29 May 2025 16:49:12 GMT

@goldensrbest wrote:
Did you go to their store to order,we have one in our area?

@goldensrbest We did, but neither store closest to us had one in the store, so I figured I might as well order it online. In any case, even if we'd ordered in-store, the deliveries all come from a central location, and that's who you have to deal with once the purchase is made.

Since everything is computerized, you'd think there wouldn't be a mix-up like this.

Re: Furniture Order Rant!

vermint — Thu, 29 May 2025 16:51:18 GMT

@wagirl wrote:
I had a pretty good experience with ordering furniture online--first, it was during the covid times---needed a small sofa but no way was going to try to go out to look for one. So I found one online at Overstock, that measured up to what I needed and ordered. Well--it was on free shipping and on a Memorial day sale at 1/2 off and I got it in 5 days!!! Now-- am I in love with it---no, not really--it's ok. It is the size and color I wanted. That was in 2021.Would I do that again---no-- I want to see it in person-- but to buy something now--in Tariff World---nope--that would be insane. But insanity is the name of the game now.

@wagirl I've ordered furniture from Wayfair twice in the past, and everything went really well. If they'd had what I wanted, I wouldn't have hesitated to order from them again.

Re: Furniture Order Rant!

I am still oxox — Thu, 29 May 2025 17:00:17 GMT

@vermint wrote:
@wagirl wrote:
I had a pretty good experience with ordering furniture online--first, it was during the covid times---needed a small sofa but no way was going to try to go out to look for one. So I found one online at Overstock, that measured up to what I needed and ordered. Well--it was on free shipping and on a Memorial day sale at 1/2 off and I got it in 5 days!!! Now-- am I in love with it---no, not really--it's ok. It is the size and color I wanted. That was in 2021.Would I do that again---no-- I want to see it in person-- but to buy something now--in Tariff World---nope--that would be insane. But insanity is the name of the game now.
@wagirl I've ordered furniture from Wayfair twice in the past, and everything went really well. If they'd had what I wanted, I wouldn't have hesitated to order from them again.

@wagirl We ordered a club chair from Wayfair during Covid and we were lucky enough to catch the delivery guy because there is no way my hubby could drag that up the flight of stairs

Re: Furniture Order Rant!

goldensrbest — Thu, 29 May 2025 17:03:28 GMT

I have been looking at bar type stools on line at several places, can't find any in stores i have been to.

Re: Furniture Order Rant!

wagirl — Thu, 29 May 2025 17:08:43 GMT

@goldensrbest --I did find the barstools I wanted at amazon a few years ago. Did you check there?

Re: Furniture Order Rant!

katie1859 — Thu, 29 May 2025 21:33:21 GMT

I'm in Naperville Illinois and wow...when I saw you mention ASHLEY FURNITURE

I wanted to run and duck

I had an implosion with them in January of this year

I ordered 3000.00 of furniture in October and by Christmas they

were holding my order hostage in Wisconsin because of a bed frame they said was on

backorder

I had a sofa and 2 chairs plus a desk and bed

By January I grew TIRED of their "we're sorry" and I demanded a complete refund

I got sent to the home office in Wisconsin who said they had to ASK permission because they are privately owned

They lied twice about sending out the check

I gave them a choice

1. Then mail a check or

2. I'm filing a complaint with the Illinois Attorney General

I got the check

Note To Self: Whack ASHLEYS off the list of stores to buy from

WHEN SOMEONE SHOWS YOU WHO THEY ARE...BELIEVE THEM

Re: Furniture Order Rant!

Carmie — Thu, 29 May 2025 17:43:04 GMT

Getting new Furniture can be a PIA no matter how you order it, in person or online.

I have been stuck with a custom made sectional sofa in a color I despise. My husband and I went to a furniture store that sold upscale items.

We went through books of upholestry fabric samples and selected what we wanted. Our sales lady brought her college age son to help her during the " big sales event" of the year.

She went to help another customer and he wrote up our order. We waited almost three months for the furniture to be made and delivered.

We got the configuration and fabric we wanted, but it came in some ugly goldish tan color I hate. He apparently used the wrong color code. Even our custom throw pillows were not what we ordered.

We ended up keeping it, but I still hate it. I keep Surefit covers on it because we have dogs.

You just don't want to know about my flooring experience with Home Depot. It was the worse. It took almost nine months to get straightened out....and their installers helped themselves to some of our personal things and took my custom hall runners that they made for us...twice.

They said they delivered them to us, but they didn't. I saw them in the back of the work van.

Their installers are independent workers and speak very little English. It's difficult to communicate with them.

@vermint I understand your frustration.

I have recently ordered new custom dinette cushions for our RV from Etsy and sent my old covers to use as a pattern. I paid upfront in full and they weren't cheap.

I hope to get my new covers. If not, I know I can get a refund, but my dinette will not be usable unless we sit on plain upholestry foam.

I am keeping my fingers crossed. Best of luck to you. I hope things get straightened out.

Re: Furniture Order Rant!

vermint — Thu, 29 May 2025 20:20:01 GMT

@katie1859 Wow, your experience sounds worse than mine! I'll definitely think twice before ordering from them again. I got my sofa much sooner than expected, and it was the one I originally wanted, but how they deal with the mix-up remains to be seen.

Re: Furniture Order Rant!

vermint — Thu, 29 May 2025 20:23:11 GMT

@Carmie wrote:
Getting new Furniture can be a PIA no matter how you order it, in person or online.

I have been stuck with a custom made sectional sofa in a color I despise. My husband and I went to a furniture store that sold upscale items.

We went through books of upholestry fabric samples and selected what we wanted. Our sales lady brought her college age son to help her during the " big sales event" of the year.

She went to help another customer and he wrote up our order. We waited almost three months for the furniture to be made and delivered.

We got the configuration and fabric we wanted, but it came in some ugly goldish tan color I hate. He apparently used the wrong color code. Even our custom throw pillows were not what we ordered.

We ended up keeping it, but I still hate it. I keep Surefit covers on it because we have dogs.

You just don't want to know about my flooring experience with Home Depot. It was the worse. It took almost nine months to get straightened out....and their installers helped themselves to some of our personal things and took my custom hall runners that they made for us...twice.

They said they delivered them to us, but they didn't. I saw them in the back of the work van.

Their installers are independent workers and speak very little English. It's difficult to communicate with them.

@vermint I understand your frustration.

I have recently ordered new custom dinette cushions for our RV from Etsy and sent my old covers to use as a pattern. I paid upfront in full and they weren't cheap.

I hope to get my new covers. If not, I know I can get a refund, but my dinette will not be usable unless we sit on plain upholestry foam.

I am keeping my fingers crossed. Best of luck to you. I hope things get straightened out.

@Carmie Thanks! That's awful about your sofa. I hope your cushion covers turn out well!

Re: Furniture Order Rant!

Nightowlz — Thu, 29 May 2025 21:02:09 GMT

I finally just bought a Lazy Boy rocker recliner. They didn't have the leather color I wanted in stock so I had to order it. I'm waiting 6-8 weeks.

Hope I don't have any issues.

I will finally have a chair that fits me. I can actually put my feet on the ground. It also has back support where the one I have now doesn't.

I figured I better get one before they go up even more. Already paying $80 more than the one they had in stock.

Re: Furniture Order Rant!

Carmie — Thu, 29 May 2025 21:09:14 GMT

@Nightowlz I custom ordered a Lazy boy recliner that rocks made for a short person like me directly from their store.

I was told 6-8 weeks, but it arrived in four weeks. There were no issues. It was delivered, the packaging was removed and it was plugged in to make sure it reclined at the push of a button.

Re: Furniture Order Rant!

Nightowlz — Thu, 29 May 2025 21:17:49 GMT

@Carmie wrote:
@Nightowlz I custom ordered a Lazy boy recliner that rocks made for a short person like me directly from their store.

I was told 6-8 weeks, but it arrived in four weeks. There were no issues. It was delivered, the packaging was removed and it was plugged in to make sure it reclined at the push of a button.

@Carmie

I figured I would get it before the 6-8 weeks. I was hoping by the 4th of July.