topic Re: Refund for Price Difference in Community Chat

Refund for Price Difference

rms1954 — Sun, 04 May 2025 01:49:04 GMT

I was told they can't give a refund because my size and color are sold out.

Re: Refund for Price Difference

spumoni99 — Sun, 04 May 2025 02:08:59 GMT

This has been discussed here many times. @rms1954

Re: Refund for Price Difference

spumoni99 — Sun, 04 May 2025 02:08:32 GMT

https://community.qvc.com/t5/Community-Chat/Did-QVC-s-Price-Adjustment-Policy-change-again/m-p/8696234/highlight/true#M2098027

Post #12 shows the QVC policy on this.

Re: Refund for Price Difference

Kachina624 — Sun, 04 May 2025 03:40:02 GMT

@rms1954. You're describing tow different b issues.

1. Are you wanting a refund because something you bought went on sale, or...

2. Do you want to do an exchange. This has nothing to do with the price.

Can't tell what you want to do.

Re: Refund for Price Difference

Linmo — Sun, 04 May 2025 04:46:20 GMT

@rms1954 My personal experience is that some customer reps are more experienced and more helpful than others. If I call at night or on the weekend, I find the reps to be less willing/able to help. I always call back at least once if I don't receive a satisfactory resolution to my issue. I like to follow the rules, but it never hurts to ask.

Re: Refund for Price Difference

kaydee50 — Sun, 04 May 2025 05:24:55 GMT

@rms1954 wrote:
I was told they can't give a refund because my size and color are sold out.

That is correct. You will only get the price difference if the exact item you purchased is available. So even if there are items available at the lower price, it has to be the size and color you purchased.

Re: Refund for Price Difference

We rescue cats — Sun, 04 May 2025 13:04:35 GMT

@kaydee50 wrote:

@rms1954 wrote:
I was told they can't give a refund because my size and color are sold out.
That is correct. You will only get the price difference if the exact item you purchased is available. So even if there are items available at the lower price, it has to be the size and color you purchased.

At that point I would ask that they start a return and I would get a complete refund.

Re: Refund for Price Difference

bikerbabe — Sun, 04 May 2025 13:32:06 GMT

I ordered the item because I wanted it at the original price, so I would keep it.

Re: Refund for Price Difference

San Antonio Gal — Sun, 04 May 2025 14:59:30 GMT

Here's the policy @rms1954 :

Re: Refund for Price Difference

Kachina624 — Sun, 04 May 2025 16:28:36 GMT

@kaydee50 wrote:

@rms1954 wrote:
I was told they can't give a refund because my size and color are sold out.
That is correct. You will only get the price difference if the exact item you purchased is available. So even if there are items available at the lower price, it has to be the size and color you purchased.

@kaydee50. I question that because I've gotten a refund where that was not the case, in the past few weeks from the mods.

It doesn't even make sense; what should the size or color matter with a pricing issue? Lots of merchandise doesn't come in sizes or colors.

Re: Refund for Price Difference

RespectLife — Mon, 05 May 2025 12:24:17 GMT

@Kachina624

@San Antonio Gal posted what IS the policy.

If you were able to get a sale price despite your size or color being sold out, you hit a lucky CS rep.

However, it is NOT the policy, I have been denied as well as the OP.

It can be the luck of the draw who gets your call!!