topic Re: Did QVC's Price Adjustment Policy change again??? in Community Chat

Did QVC's Price Adjustment Policy change again???

JulieBean — Fri, 27 Dec 2024 14:49:43 GMT

I bought one of Shawn Killinger's holiday sweatshirts on 11/30/24 and paid full price. Today (12/27/24) I saw that the price is reduced to $41.98. Since it's still within that 30 day period, I asked customer service about getting the price adjustment and was told that they "recently" changed their policy. The new policy is that if you request a price adjustment, they will only give it to you if the item you ordered is still available in the same color and size that you had previously ordered! REALLY? I asked when this policy went into effect and was told over 6 months ago. I could not get any further information about this. Were customers informed about this? I feel it's terribly unfair. Thoughts??

Re: Did QVC's Price Adjustment Policy change again???

haddon9 — Fri, 27 Dec 2024 15:06:16 GMT

I have found that it's the type of sale. If it's just "on sale" then they will adjust the price. If it's on clearance, lunchtime special or something similar they will not adjust the price.

I'm assuming that if it's a holiday item it is now on clearance and they won't adjust it.

Re: Did QVC's Price Adjustment Policy change again???

Iwantcoffee — Fri, 27 Dec 2024 15:26:38 GMT

I've never asked for a price adjustment. If something is more than I am willing or able to spend I don't order. I agree to the price when I order the item.

I definitely would not expect a price adjustment on a holiday item after the holiday.

Re: Did QVC's Price Adjustment Policy change again???

kaydee50 — Fri, 27 Dec 2024 15:37:44 GMT

@JulieBean

@JulieBean wrote:
I bought one of Shawn Killinger's holiday sweatshirts on 11/30/24 and paid full price. Today (12/27/24) I saw that the price is reduced to $41.98. Since I still within that 30 day period, I asked customer service about getting the price adjustment and was told that they "recently" changed their policy. The new policy is that if you request a price adjustment, they will only give it to you if the item you ordered is still available in the same color and size that you had previously ordered! REALLY? I asked when this policy went into effect and was told over 6 months ago. I could not get any further information about this. Were customers informed about this? I feel it's terribly unfair. Thoughts??

I believe that was always the policy. The item had to be available at the lower price for the exact same item you bought. I think there have been other changes to the price adjustment but I don't know about them.

Re: Did QVC's Price Adjustment Policy change again???

Tori3569 — Fri, 27 Dec 2024 16:05:03 GMT

It was changed over 6 months ago. The entire policy is posted under Returns on this site. Definitely agree with not getting an adjustment on a holiday item after the holiday though.

Re: Did QVC's Price Adjustment Policy change again???

Kachina624 — Fri, 27 Dec 2024 16:15:09 GMT

@JulieBean. That's the first I've heard about the size and color having to be available. Did you consult the website for any policy changes?

I suggest you contact the social team by email including your order #.

Qvcsocialteam@qvc.com

Re: Did QVC's Price Adjustment Policy change again???

Icegoddess — Fri, 27 Dec 2024 16:34:28 GMT

@Iwantcoffee wrote:
I've never asked for a price adjustment. If something is more than I am willing or able to spend I don't order. I agree to the price when I order the item.

I definitely would not expect a price adjustment on a holiday item after the holiday.

Ditto.

Re: Did QVC's Price Adjustment Policy change again???

manny2 — Fri, 27 Dec 2024 16:48:44 GMT

@Iwantcoffee wrote:
I've never asked for a price adjustment. If something is more than I am willing or able to spend I don't order. I agree to the price when I order the item.

I definitely would not expect a price adjustment on a holiday item after the holiday.

Most companies offer this without all the restrictions. It has nothing to do with how much money I have or can spend.

I have it, and I like to keep it. It looks better in my account.

Re: Did QVC's Price Adjustment Policy change again???

Catch71 — Fri, 27 Dec 2024 16:59:08 GMT

I think you are expecting a bit much. If it wasn't too much when you bought it, and there is nothoing wrong with it, you should not expect a price adjustment. To handle all the price adjustments that would be asked for would mean a whole slew of employees to handle the paperwork.

Re: Did QVC's Price Adjustment Policy change again???

JulieBean — Fri, 27 Dec 2024 17:01:33 GMT

Just to clarify - Customer Service mentioned nothing about the sweatshirt being a "holiday" item. The item isn't on clearance etiher or a "lunchtime special"...it's simply has "sale price" advertised. I was told that I couldn't get the price adjustment due to the item no longer being available in the size and color I ordered as that was their "recently changed" policy. Like many of the Q's customers, I buy things that I like and at the price advertised but when I happen to see the same item advertised for a cheaper price and it's within the 30 day window, why wouldn't I want to get that credited back to my account? To me, that's just a sensible request.

Re: Did QVC's Price Adjustment Policy change again???

Nana2158 — Fri, 27 Dec 2024 17:25:02 GMT

@JulieBean

Seems to be many complaints on QVC never was like this many decades ago. QVC has changed not in the benefits of customers. HSN in my experience always honors price adjustments. No problems. HSN my favorite! Your not alone others have experienced the same issue. Good luck! In the future you might consider shopping elsewhere.

Re: Did QVC's Price Adjustment Policy change again???

geezerette — Fri, 27 Dec 2024 17:32:07 GMT

@JulieBean

This is from the QVC website:

What is your price guarantee?

Our focus is always on our customers and sharing products brought to life through the power of storytelling via our distinctive video platforms and other touchpoints. No matter which way you choose to shop with us, QVC offers a price adjustment if we lower the price of your item and you contact us within 30 days of your order date, except as stated below.

A few things to know…
Current promotion code offers, final clearance pricing and/or shipping promotions cannot be applied to previous orders. Limited-Time special offers such as Today’s Special Values, Lunchtime Specials, etc. are valid only during the timeframe stated. If your item is featured as a limited-time special offer within 30 days of your order date, price matching for your item is available only while the limited-time special offer is in effect and is not available once the limited-time special offer has expired. We do not match prices being offered by other retailers; we only match QVC prices for the identical, in-stock item—identical in item number, brand name, size, weight, color, quantity, and model number. Price adjustments are not available on shipping and handling or tax.

Re: Did QVC's Price Adjustment Policy change again???

FancyPhillyshopper — Fri, 27 Dec 2024 17:35:29 GMT

I do love to shop, and I shop many, many places.

QVC IMO always had the most generous price adjustment policy. I remember getting refunds for just a few dollars on items I purchased, because since they offered the refunds, I always checked everything.

Shop HQ changed their policy to only give store credit for price adjustments.

High-end stores like NM and Saks are very strict. For Saks, you have seven days only, and they must have the same size and style. For NM, you have ten days, and you must have purchased the item at the full price. There are no adjustments on sale items if a price is further reduced.

So, any more I just consider the price of a QVC item and decide if I truly am willing to spend the money. I see a LOT of bargain prices on QVC (Lunchtime and Prime time specials), but many times the sizes are very limited, so I understand this requirement of size availability.

Re: Did QVC's Price Adjustment Policy change again???

manny2 — Fri, 27 Dec 2024 17:53:00 GMT

@Catch71 wrote:
I think you are expecting a bit much. If it wasn't too much when you bought it, and there is nothoing wrong with it, you should not expect a price adjustment. To handle all the price adjustments that would be asked for would mean a whole slew of employees to handle the paperwork.

This is common in the retail world. No slew of employees. Everything is computerized. it's quite simple. They issue a refund.

Re: Did QVC's Price Adjustment Policy change again???

FranandZoe — Fri, 27 Dec 2024 19:13:03 GMT

Years ago the price went down on a desktop computer system - I remember David V making an announcement and I also saw it online - they were automatically adjusting the price for anyone who had purchased the system at the higher price. I was so impressed by this I always remembered it.

How times have changed.

Re: Did QVC's Price Adjustment Policy change again???

AZfem — Fri, 27 Dec 2024 20:37:56 GMT

Anymore if I see a lower price change within 30 days, I just email and ask for it. If they give it to me fine if not, oh well I tried.

Re: Did QVC's Price Adjustment Policy change again???

Kitty Galore — Fri, 27 Dec 2024 22:27:37 GMT

@Kachina624 wrote:
@JulieBean. That's the first I've heard about the size and color having to be available. Did you consult the website for any policy changes?

I suggest you contact the social team by email including your order #.

Qvcsocialteam@qvc.com

@Kachina624 I too have never heard it still had to be available in size and color .

Re: Did QVC's Price Adjustment Policy change again???

Bookplate — Fri, 27 Dec 2024 23:16:01 GMT

Are they making this stuff up as they go along....?

Re: Did QVC's Price Adjustment Policy change again???

RescueLover — Fri, 27 Dec 2024 23:35:02 GMT

Hi! @JulieBean 🤗

I would either call back or email the team like @Kachina624 suggested.

@Catch71 Noooo it’s Not time consuming for customer service. They tell me it’s very easy and offer me the option to credit my account or issue me credit.
And whether you buy ALOT or a little the adjustments can add up.

Today I got an email from Sephora with a “How to Use Video” attached and noticed that the makeup I just received in this email went down in price from
$47 to $32.

Did I call for a price adjustment? YOU BETCHA!!

Always pay attention to what you buy because companies are constantly changing prices.

Oh and in less than 2 minutes the Sephora Rep credited me.

And I did a one minute survey after regarding her service. 🤗

Re: Did QVC's Price Adjustment Policy change again???

Puppy Lips — Sat, 28 Dec 2024 02:04:57 GMT

I used to really take advantage of price adjustments. I think I have only gotten one or two adjustments since the policy change. I was not aware that my exact item still has to be in stock for them to honor the adjustment. I think that sticking point is going a bit too far. Clearly QVC is struggling, so they are going to button up any revenue leak that they can. Best to be satisfied with what you paid and not check the price again and get mad about it (which is what I do, lol)