topic Re: New Return Policy in Community Chat

New Return Policy

millies daughter — Thu, 17 Apr 2025 02:48:36 GMT

QVC sent me an email saying they will know longer be sending return labels. Customers will have to print one. What are your thoughts on this.

Re: New Return Policy

Goldengate8361 — Thu, 17 Apr 2025 02:58:25 GMT

It's slightly annoying but many companies, like Amazon for example, now do returns this way. It's not a big deal, IMO.

Re: New Return Policy

Q-Checker — Thu, 17 Apr 2025 03:00:52 GMT

It IS a big deal to me since I do not have a printer. It will make me think very long and hard before purchasing anything.

Re: New Return Policy

Zoe — Thu, 17 Apr 2025 03:06:45 GMT

@Q-Checker wrote:
It IS a big deal to me since I do not have a printer. It will make me think very long and hard before purchasing anything.

When I have used the existing online return process, a printer was not needed when I dropped the package off at UPS. Just close the package up and bring it to UPS where I show them a QR Code that they scan. Then, they print the label out, put it on the box & give me my receipt that I dropped it off.

My hope is that the new process is similar (if not the same). It's exceedingly easy.

All for cutting down on the wasteful return slips that often go unused -- especially since the online return process is so easy. Very much looking forward to not having to deal with cutting up or shredding those unused return slips. This is a very positive change!

Re: New Return Policy

PixS — Thu, 17 Apr 2025 03:11:09 GMT

It depends if there is a way to return multiple items at the same time. That is the only cost effective way to return. Cost to return is based on package weight not the number of items in the package. I very rarely ever return a single item. I usually always return multiple in the same package, especially at Christmas time.

I will definately be purchasing less. I will have to be 100% sure an item won't need to be returned. Lots of times with the Q you can ask for an exchange, the item can be available and they still process as a return and charge the S&H.

I will be better off ordering from Amazon if the price is similar, in case it needs a return or exchange.

This can't be compared to Amazon - you don't need a printer for that, just a phone for QR code to show at dropoff and it is usually free returns.

Re: New Return Policy

They CallMe MRWILKES — Thu, 17 Apr 2025 03:12:46 GMT

I have no problem whatsoever with it. Smart updated business decision eliminating a large volume of unnecessary, unused return labels.

No printer at home is needed.

The QR Code can be scanned at your point of departure and they print it.

Re: New Return Policy

shoekitty — Thu, 17 Apr 2025 03:14:06 GMT

I hate it. It's a pain, and Amazon is the worst as far as printing is concerned. I hate having to print the label, and Amazon is hard to print for some reason on my computer. Uses up expensive ink, then I have to tape it on. That takes tons of tape to secure it properly, that's if I can find a box or bag. Ususally I order a few things at once, comes in a bigger box. I don't return often, but I hate it. I can't ever remember Amazon enclosing labels. I can't drive right now. So I have to wait for grand kids as I hate to give it to Whiney husband. I really wish Nordstrom would go back to their adhesive return labels. But they have cheapened down like all other stores, and are having various vendors send items out. They don't keep much in warehouse anymore. That's why the huge selection last several years. They have hundreds of vendors selling their items on Nordie site. So item comes from vendor. No gift wrap, box to gift wrap. All the little touches are disappearing there as well

Re: New Return Policy

sunshine45 — Thu, 17 Apr 2025 03:19:24 GMT

i am fine using a printer to print out a return label OR using the

QR code so that usps or ups prints out a return label for me.

i have to also say that i do not return a lot at all.

Re: New Return Policy

haddon9 — Thu, 17 Apr 2025 03:20:37 GMT

I'm not happy with it. I use the return label and bring to my local Parcel Place which is in my local shopping center. There is a sign on their front door that they don't do QR codes. I would have to go significantly further to find a place where I could drop off without a label.

I do have a printer though and we had unplugged it to be moved into another room. I will have to get my son to help set it up for me this weekend.

Re: New Return Policy

Kachina624 — Thu, 17 Apr 2025 03:42:45 GMT

@millies daughter. My thought is you need to carefully read the instructions.

Re: New Return Policy

rockygems123 — Thu, 17 Apr 2025 04:20:40 GMT

@millies daughter

Most retailers do this. If no printer a QR code scanned by the shipper works really well.

Re: New Return Policy

spabar — Thu, 17 Apr 2025 06:22:17 GMT

If you call CS, they will mail you a label.

Re: New Return Policy

Tinkrbl44 — Thu, 17 Apr 2025 06:33:57 GMT

@millies daughter wrote:
QVC sent me an email saying they will know longer be sending return labels. Customers will have to print one. What are your thoughts on this.

@millies daughter

No problem whatsoever. I don't know how people can even function without a printer, but that's another conversation for another day.

It's 2025 and every type of business is looking for ways to cut back.

If you feel purchasing online is really a problem in case you might have to return something, you have two choices:

1 - Read the instructions and learn how to return packages.

2 - Shop only at B&M stores.

See? Easy peasy.

Re: New Return Policy

SoCal Bred — Thu, 17 Apr 2025 10:58:58 GMT

I have used this OVC online return method and find it easy to follow, refunds are processed promptly too.

Re: New Return Policy

Biftu — Thu, 17 Apr 2025 11:16:54 GMT

I will miss receiving a return label as I keep the label to match it against my bill when it comes in. Not really a big deal since I can do it on line I know, but it's been my practice. I don't have or want a printer so I have returned using the QR code with no problem other than waiting in line at the post office.

Re: New Return Policy

Shanus — Thu, 17 Apr 2025 11:33:37 GMT

@millies daughter Sorry I stepped on your toes and started another thread with the same concerns on Q Talk. I'll have it deleted. Thanks for posting.

Re: New Return Policy

We rescue cats — Thu, 17 Apr 2025 11:47:48 GMT

I'm another that can't imagine not having a printer, I print a lot of recipes, special notes or orders with companies with whom I don't have an established account. But when it comes to returns with Amazon, I never need to print anything, we just take it too Staples or the UPS store. I seldom return to QVC it is more difficult so I don't buy as often, actually for this reason.

Re: New Return Policy

DJs mom — Thu, 17 Apr 2025 12:16:17 GMT

As I posted on the other thread re this topic: I too received the email this morning. I make few returns to QVC. I like the new method. More in line with Amazon. I will download the QR code if I have to make a return.

Re: New Return Policy

Pecky — Thu, 17 Apr 2025 12:16:48 GMT

I can't imagine not having printer, it comes in so handy. I sell on poshmark & mercuri and I need a printer to be able to print the labels. I think this is a good business move on QVC's part. It will save a lot of money.

Re: New Return Policy

DJs mom — Thu, 17 Apr 2025 12:17:06 GMT

For those who did not receive it, here is the email: