topic Re: App Not Working. Cannot view orders in Community Chat

App Not Working. Cannot view orders

JoePepi — Wed, 09 Apr 2025 12:15:46 GMT

My app has not been working for days. I cannot view my orders. I have signed in and out multiple times. I keep getting this message

We're sorry, but QVC.com is currently unavailable.

To continue purchasing products, please use Automated Ordering by calling 1-800-345-1212.

For all other inquiries, call 1-888-345-5788.

TDD (Telecommunications Device for the Deaf): 1-800-544-3316

Re: App Not Working. Cannot view orders

50Mickey — Wed, 09 Apr 2025 12:29:42 GMT

I am not using the App. I use a MacBook Air. I can see my order history and I have been able to see it since Sunday. Maybe try a computer.

Re: App Not Working. Cannot view orders

CalminHeart — Wed, 09 Apr 2025 12:30:41 GMT

I use very few apps. Go to the website.

Re: App Not Working. Cannot view orders

geezerette — Wed, 09 Apr 2025 12:33:51 GMT

The website has been wonky to totally unavailable for the past several days, so maybe now it's the app's turn to get an "update".

Re: App Not Working. Cannot view orders

RescueLover — Wed, 09 Apr 2025 12:34:36 GMT

Go to MY ACCOUNT then click on ORDER STATUS

Works when I can’t open ORDER STATUS 🤗

Re: App Not Working. Cannot view orders

Kitty Galore — Wed, 09 Apr 2025 13:09:26 GMT

@RescueLover wrote:

Go to MY ACCOUNT then click on ORDER STATUS

Works when I can’t open ORDER STATUS 🤗

hi @RescueLover That is what I do and it works for me too . This website has been wonky since Sunday sure hope they get all the issues so,ved soon .

I replied to you last week regarding Mackenzie Childs on Among friends, not sure if you ever saw it . 😸

Re: App Not Working. Cannot view orders

RescueLover — Wed, 09 Apr 2025 14:58:11 GMT

Hello 🦋 @Kitty Galore

I didn’t see it, but will look right NOW!! 😎

Re: App Not Working. Cannot view orders

Kachina624 — Wed, 09 Apr 2025 15:52:57 GMT

@JoePepi. Don't use the app; go directly to qvc.com. At one point yesterday, I had to change browsers to access QVC.

Re: App Not Working. Cannot view orders

chrystaltree — Wed, 09 Apr 2025 17:08:22 GMT

Did you remove the app from your phone and then go to the app store and put it back on? That often works. I have had not problems with the app.

Re: App Not Working. Cannot view orders

haddon9 — Wed, 09 Apr 2025 17:19:28 GMT

On my computer I can't see my orders using Brave but I can see them using Safari or Chrome.

Re: App Not Working. Cannot view orders

shoekitty — Wed, 09 Apr 2025 22:30:35 GMT

The website has been doing this for nearly a week. No kidding. I have no problem with forums but site it wonky. I think it might be wise if you have trouble with app try the website, go to QVC.COM. Sometimes when it says unavailable it works anyway and so,etimes NOT

Re: App Not Working. Cannot view orders

CalminHeart — Thu, 10 Apr 2025 12:13:00 GMT

@geezerette wrote:
The website has been wonky to totally unavailable for the past several days, so maybe now it's the app's turn to get an "update".

I haven't had any issues with the website. Have you cleared your history, cookies, and cache?

Re: App Not Working. Cannot view orders

CalminHeart — Thu, 10 Apr 2025 12:22:37 GMT

Have you tried clearing your history, cookies, cache, and rebooting?

Re: App Not Working. Cannot view orders

geezerette — Thu, 10 Apr 2025 13:00:47 GMT

@CalminHeart wrote:
@geezerette wrote:
The website has been wonky to totally unavailable for the past several days, so maybe now it's the app's turn to get an "update".

I haven't had any issues with the website. Have you cleared your history, cookies, and cache?

@CalminHeart

The website was unavailable to most of us off and on for a few days. Nothing to do with individual devices.