topic Re: Customer Service in Community Chat

Customer Service

Sparkle Babe — Sun, 23 Mar 2025 02:21:54 GMT

What is going on with QVC's Customer Service? I called to get a price adjustment this evening & held on for 1 1/2 hours with no answer. Had to hang up. This is not good. Anyone else have this problem?

Re: Customer Service

Effie54 — Sun, 23 Mar 2025 02:24:49 GMT

I usually call during the week. I've heard that Saturday is their busiest day. Maybe try back next or try the Customer Service chat live.

Re: Customer Service

Bonkers1 — Sun, 23 Mar 2025 02:48:36 GMT

I use the live chat quick and easy.

Re: Customer Service

World Traveler — Sun, 23 Mar 2025 03:10:19 GMT

I called them this morning and had no problem getting someone to give me a price reduction on an item I purchased a couple of days ago, and today is for a lower price.

Re: Customer Service

shoekitty — Sun, 23 Mar 2025 03:34:35 GMT

I had that problem before waiting like 30 mins with no answer. No chat at that time either, I had issue last weekend. I didn't wait more than 16 mins, I hung up. Forgot to call back so called back Thursday, and in a couple minutes a rep was online. I had. A problem I couldn't solve online. I wanted to exchange ring for another size. But wow, it went up 300.!! I guess I bought online on a day they had discounted , the agent was so great, took order for new size over phone, will send out.....and I will return other one Monday. I will never doubt when they say sale, ending soon! lol. 300 bux is tons of money to anyone

posters here did say weekends are too busy. Better to call weekdays, they were right!

Re: Customer Service

rms1954 — Sun, 23 Mar 2025 04:06:30 GMT

Why would anyone hang on the line for 1.5 hours???

Re: Customer Service

shoekitty — Sun, 23 Mar 2025 04:50:39 GMT

@rms1954 wrote:
Why would anyone hang on the line for 1.5 hours???

@rms1954 I have with IRS LOL. put on speaker and go about business,

Re: Customer Service

avid shopper — Sun, 23 Mar 2025 08:31:25 GMT

First I would hang up and redial. Sometimes it is a "glitch". You can also get a call back so you don't have to stay on the line.

Re: Customer Service

lynnie61 — Sun, 23 Mar 2025 10:15:09 GMT

I do price adjustments via email with the social team. Usually answer within minutes. Then it's in writing too.

Qvcsocialteam@qvc.com

Re: Customer Service

Jk9 — Sun, 23 Mar 2025 15:26:03 GMT

I have never had such delays in calling Customer Service. I use the telephone number at the bottom of the page, go through all the prompts until I get to the prompt for a Customer Service Representative and they come to the line in just a few minutes. That is a consistent experience for me.

Re: Customer Service

RescueLover — Sun, 23 Mar 2025 15:40:22 GMT

@Sparkle Babe

That’s CrAzY that you waited on hold that long? Why???

You don’t have to wait online when the message says your estimated wait time will be greater than 5 minutes.

Just Follow the prompts…

You press 1 for a customer service call back and 1 again to verify your call back phone number.

Within 3 minutes you will get a phone call from CS.

Easy peasy!!! I’ve done it many times. 🤗🤗🤗

Re: Customer Service

shoekitty — Mon, 24 Mar 2025 01:53:03 GMT

@lynnie61 wrote:
I do price adjustments via email with the social team. Usually answer within minutes. Then it's in writing too.

Qvcsocialteam@qvc.com

@lynnie61 I have used the social team once. They work quick miracles Great service

Re: Customer Service

lynnie61 — Mon, 24 Mar 2025 08:11:48 GMT

@shoekitty wrote:
@lynnie61 wrote:
I do price adjustments via email with the social team. Usually answer within minutes. Then it's in writing too.

Qvcsocialteam@qvc.com
@lynnie61 I have used the social team once. They work quick miracles Great service

@shoekitty I agree, the best service. It's never a lot of money, but it can add up. Always a kind response. Q's social team is the best.

Re: Customer Service

CalminHeart — Mon, 24 Mar 2025 13:01:40 GMT

What time of day did you call? I never even consider calling on a weekend or after 6pm.