topic Re: Sold Out in Community Chat

Sold Out

rms1954 — Sun, 09 Mar 2025 01:58:39 GMT

Used to be that when you tried to add an item to your cart that was sold out it would tell you immediately "sorry this item is sold out." Now it lets you add it to your cart (believing it's available) and when you hit check out you get a picture of the item and it says "unavailable items "sold out" and it removes it from your cart.

Re: Sold Out

Venezia — Sun, 09 Mar 2025 02:11:20 GMT

That's only ever happened to me with HSN. Is this now happening with QVC?

Re: Sold Out

twinsister — Sun, 09 Mar 2025 02:40:11 GMT

@rms1954 - The same thing happened to me yesterday and today. Put it in the cart, go to checkout and got the sold out message.

Re: Sold Out

SharkE — Sun, 09 Mar 2025 02:49:42 GMT

Snooze, you lose

Re: Sold Out

rms1954 — Sun, 09 Mar 2025 02:51:59 GMT

@SharkE wrote:
Snooze, you lose

So sweet.

Re: Sold Out

OneHappyHiker — Sun, 09 Mar 2025 03:07:05 GMT

@Venezia wrote:
That's only ever happened to me with HSN. Is this now happening with QVC?

@Venezia YES! It's SO annoying because you think it's available because it lets you put it in your cart.... then you hit check out and BAM! - It's SOLD OUT! Well why did it even let me put it in my cart!!!

When I lost biscuits (sounds so funny now but it wasn't then lol) I actually called CS to ask why it wasn't in my cart for the hour as it used to be. She explained they just changed it this past Tuesday after doing computer upgrades (downgrades for us). We chatted about the fact we can't even put a pair of pants in the cart, search for a top to go with it, that it can be sold out right out of the cart now. CS was so helpful and sweet.

QVC used to give you one hour to decide or add to your order, etc. Now if you don't purchase it even though it's in your cart, it is taken out of your cart and used as available inventory IF the item is needed for a sale. It only stays in your cart and goes down to SAVED ITEMS if the item is still available. It is removed once sold out, which I also don't like because I would often check back on that item to see if any became available down the line. Now we have to hunt it down again.

The big problem as I see it is we can't even watch a whole presentation of something because the host is telling us it's selling fast, get it quickly, etc. and now it seems we have to. That's pressure not knowing if we like it. Like geez, give me a minute to decide lol. At least in a B & M store we can hold onto the item while we look for things to go with it, etc. and keep it in an actual cart lol.

Can you tell I don't like the change lol.

Re: Sold Out

Venezia — Sun, 09 Mar 2025 03:32:17 GMT

@OneHappyHiker - I agree that it's not a positive change for the customer. It definitely shouldn't show as available, if the instant you add it to your cart you get the sold out message.

The only tip I can give you for being able to keep track of things is to add any item you like to your wishlist. That way, even if sells out, it will stll show there and you'll be able to see if it comes back into stock. I do that all the time and it also reflects if the price has changed.

Re: Sold Out

OneHappyHiker — Sun, 09 Mar 2025 03:39:23 GMT

@Venezia wrote:
@OneHappyHiker - I agree that it's not a positive change for the customer. It definitely shouldn't show as available, if the instant you add it to your cart you get the sold out message.

The only tip I can give you for being able to keep track of things is to add any item you like to your wishlist. That way, even if sells out, it will stll show there and you'll be able to see if it comes back into stock. I do that all the time and it also reflects if the price has changed.

@Venezia Thank you! I haven't used that wish list feature the old way but now I will! That will make it much easier to keep track of items!

No, it doesn't say SOLD OUT the instant you add it to your cart, like the old way it didn't even let you add it to your cart. It doesn't even tell you it's sold out until you click on the CHECK OUT!! So we think we have it because it's in our cart... go to check out but BAM! It's gone! Considering that's only what a second or two? That means it was already sold out but not telling us until we hit check out. Frustrating lol.

Re: Sold Out

spumoni99 — Sun, 09 Mar 2025 03:40:45 GMT

I just had that happen so I tried again and it worked, wierd.

Re: Sold Out

Venezia — Sun, 09 Mar 2025 03:44:32 GMT

Maybe it's just another glitch in a long list of glitches in QVC's system.

Re: Sold Out

rms1954 — Sun, 09 Mar 2025 03:47:00 GMT

@OneHappyHiker wrote:
@Venezia wrote:
@OneHappyHiker - I agree that it's not a positive change for the customer. It definitely shouldn't show as available, if the instant you add it to your cart you get the sold out message.

The only tip I can give you for being able to keep track of things is to add any item you like to your wishlist. That way, even if sells out, it will stll show there and you'll be able to see if it comes back into stock. I do that all the time and it also reflects if the price has changed.
@Venezia Thank you! I haven't used that wish list feature the old way but now I will! That will make it much easier to keep track of items!

No, it doesn't say SOLD OUT the instant you add it to your cart, like the old way it didn't even let you add it to your cart. It doesn't even tell you it's sold out until you click on the CHECK OUT!! So we think we have it because it's in our cart... go to check out but BAM! It's gone! Considering that's only what a second or two? That means it was already sold out but not telling us until we hit check out. Frustrating lol.

It's like a slap in the face. Now I'm afraid to hit checkout ... I hold my breath.

Re: Sold Out

10sluvr — Sun, 09 Mar 2025 03:47:19 GMT

same thing happened to me on a necklace. i could put in cart but when i hit checkout, it said "sold out". That was on desktop computer so i tried on tablet and it went thru ok and i could buy.

Re: Sold Out

OneHappyHiker — Sun, 09 Mar 2025 03:49:08 GMT

@spumoni99 wrote:
I just had that happen so I tried again and it worked, wierd.

@spumoni99 That's why I kept trying for my biscuits the other day, for about ten minutes haha. When you are lucky as you were, CS explained that's because inventory had to catch up with actual sales. At first it thinks there are no more items, then it all syncs and there are still items for sale. If inventory was low, it all had to catch up before you could put your order through.

My biscuits showed available for a good thirty minutes after I couldn't even buy them. CS said there are glitches all the time, that was one, because their system didn't catch up to the actual inventory.Then as we were chatting, it all caught up and only one choice I didn't want was available. All others were no longer listed.

Good job! Always try and try again because, like you saw, sometimes you get lucky!

Re: Sold Out

OneHappyHiker — Sun, 09 Mar 2025 03:51:10 GMT

@rms1954 wrote:
@OneHappyHiker wrote:
@Venezia wrote:
@OneHappyHiker - I agree that it's not a positive change for the customer. It definitely shouldn't show as available, if the instant you add it to your cart you get the sold out message.

The only tip I can give you for being able to keep track of things is to add any item you like to your wishlist. That way, even if sells out, it will stll show there and you'll be able to see if it comes back into stock. I do that all the time and it also reflects if the price has changed.
@Venezia Thank you! I haven't used that wish list feature the old way but now I will! That will make it much easier to keep track of items!

No, it doesn't say SOLD OUT the instant you add it to your cart, like the old way it didn't even let you add it to your cart. It doesn't even tell you it's sold out until you click on the CHECK OUT!! So we think we have it because it's in our cart... go to check out but BAM! It's gone! Considering that's only what a second or two? That means it was already sold out but not telling us until we hit check out. Frustrating lol.
It's like a slap in the face. Now I'm afraid to hit checkout ... I hold my breath.

@rms1954 It is SO not funny but I did laugh at that one! I agree about holding your breath lol. Oh gosh I was getting anxious hitting the checkout button for my biscuits hahaha.

Re: Sold Out

rms1954 — Sun, 09 Mar 2025 03:56:07 GMT

@OneHappyHiker It's too stressful; not good for my old heart. I may have

to quit shopping, yikes.

Re: Sold Out

OneHappyHiker — Sun, 09 Mar 2025 04:00:14 GMT

@rms1954 wrote:
@OneHappyHiker It's too stressful; not good for my old heart. I may have
to quit shopping, yikes.

@rms1954 LOL Not only do I feel your pain.... CS and I were chatting up a storm discussing the various features of this new PAIN IN THE NECK change and I know SHE would also feel your pain! Oh gosh, I wish she were in charge of the computers because it would never have changed. It is stressful because I don't like pressure purchasing, then if you buy it many times within a quick period of time you can't even cancel it. I gotta agree... those darn biscuits did make me a little anxious lol. They are for my husband so they better be worth it!

Re: Sold Out

AuntMame — Sun, 09 Mar 2025 08:04:06 GMT

It has been the case since November or December that you don't see "Sold Out" on an item until you start to check out. Really annoying.

Re: Sold Out

chrystaltree — Sun, 09 Mar 2025 09:35:25 GMT

Is that really a bad thing? Ok. It's a tiny change. But sold out is still sold out. There are going to be changes as things progress so all should accept that and just go with the flow because the changes will happen whether we like it or not.

Re: Sold Out

NickAtNite — Sun, 09 Mar 2025 10:27:27 GMT

Same thing happened to me yesterday on a purse. This wasn't a recently aired item or even on sale. So it wasn't a fast selling item where inventory would have trouble keeping up with sales.

I selected a color and added to cart. This was the only thing I wanted so I immediately went to check out and got the same unavailable/sold out message as the initial poster. Tried again. Same result. Tried with another color that also showed on the item page and same result.

I'm not a frequent shopper but I thought as colors of items sold out they disappeared from the page or had a slash throught that color/size or a dotted line that said 'waitlist'.

Re: Sold Out

Effie54 — Sun, 09 Mar 2025 14:12:46 GMT

@rms1954 wrote:
Used to be that when you tried to add an item to your cart that was sold out it would tell you immediately "sorry this item is sold out." Now it lets you add it to your cart (believing it's available) and when you hit check out you get a picture of the item and it says "unavailable items "sold out" and it removes it from your cart.

@rms1954 Yes, I had that happen the other day when I was trying to buy a pair of pants. It showed they were available, I put them in my cart, went to check out....sorry...sold out. They still showed as available, but they were gone. It was annoying to add items to a cart, and presto.....they're sold out.