topic Re: Question Amazon return in Community Chat

Question Amazon return

Mom2Dogs — Sat, 01 Mar 2025 20:22:36 GMT

I am returning an item to Amazon...I don't understand how I can show a QR code to the clerk at a UPS location (my local CVS store) and the item will be returned properly...I was told I need no label on the package! My store does not print out labels.

I don't buy much from Amazon so I guess I don't undestand the process.

Re: Question Amazon return

hopi — Sat, 01 Mar 2025 20:28:32 GMT

@Mom2Dogs

Open your email on your phone and they will scan it off the email.

You can also print it off a printer

Re: Question Amazon return

Bookplate — Sat, 01 Mar 2025 20:30:07 GMT

If they truly do not have a hand scanner and printer at the counter (and are you certain they don't?) then you might have to take it to either a UPS storefront or a post office.

I have a UPS store near me and I take my returns there, unlabelled, show them the email from QVC with the code, they scan it and the label is on the package in less time than it took me to type this.

Re: Question Amazon return

JeanLouiseFinch — Sat, 01 Mar 2025 20:30:15 GMT

@Mom2Dogs wrote:
I am returning an item to Amazon...I don't understand how I can show a QR code to the clerk at a UPS location (my local CVS store) and the item will be returned properly...I was told I need no label on the package! My store does not print out labels.

I don't buy much from Amazon so I guess I don't undestand the process.

@Mom2Dogs When dropping your return off at CVS, your item needs to be packaged and labeled since it's only a drop off location. When going to a UPS Store, most of the time you can bring the item, show the QR code, and the store employee will package it for you. Sometimes, rarely, you may be required to package the item for the UPS store. It will be stated on your Amazon UPS return document.found in your Amazon account.

Re: Question Amazon return

Mom2Dogs — Sat, 01 Mar 2025 20:36:06 GMT

...The email to me states no label needed, I guess they are assuming the store will scan and print a label. I know for sure they do not...how do I get a label...I need an address to send it back?

Re: Question Amazon return

deeva — Sat, 01 Mar 2025 20:39:08 GMT

The store will print the label.

Re: Question Amazon return

Mom2Dogs — Sat, 01 Mar 2025 20:41:27 GMT

@deeva. My CVS does not print labels.

Re: Question Amazon return

We rescue cats — Sat, 01 Mar 2025 20:43:16 GMT

@Mom2Dogs We can return to either a UPS Store or Staples, we do not need a label nor a box. I take the item, show the clerk the email that has the scan code in it and they scan it, by the time I get to the car I have a receipt notification in my email and usually have a credit receipt within an hour or two.

Re: Question Amazon return

Etoile308 — Sat, 01 Mar 2025 20:47:19 GMT

@Mom2Dogs, do you have an actual UPS store close by other than a drop off like your CVS?

Do you have a Whole Foods close by?

Can you choose a Kohl's as an option?

None of those need a label, just the code from Amazon website or email.

Re: Question Amazon return

Mom2Dogs — Sat, 01 Mar 2025 20:48:00 GMT

The problem is I am in a smaller town..no UPS Store, the only place that takes UPS drop offs is my local CVS...They DO NOT print a label.

Re: Question Amazon return

Mom2Dogs — Sat, 01 Mar 2025 20:49:28 GMT

@Etoile308 I have a Kohls store about 20 minutes from me. I can call and ask if they will print a label.

Re: Question Amazon return

Etoile308 — Sat, 01 Mar 2025 20:51:41 GMT

You shouldn't need a label at Kohl's. They scan your code and put the Amazon returns in a bin.

Re: Question Amazon return

Janey2 — Sat, 01 Mar 2025 20:54:55 GMT

Follow directions given. They tend to be clear. They will give you a code to print out. Just bring the printed paper and item to cvs. If you have questions you can call them

Re: Question Amazon return

781Florist — Sat, 01 Mar 2025 21:01:31 GMT

I just did this very thing on Feb 3rd.

Amazon customer service texted me a QR code. I downloaded it to my photos for easy callup.

At my UPS Store I handed them the box, showed them the QR code and they asked if I wanted a receipt (of course!!)

and I was in and out in about 4 minutes.

No muss, fuss or labels involved!

Re: Question Amazon return

JeanLouiseFinch — Sat, 01 Mar 2025 21:04:22 GMT

@Mom2Dogs wrote:
...The email to me states no label needed, I guess they are assuming the store will scan and print a label. I know for sure they do not...how do I get a label...I need an address to send it back?

@Mom2Dogs Check your returns on your Amazon account or the email. There may be a link to print a label.

Re: Question Amazon return

Etoile308 — Sat, 01 Mar 2025 21:04:31 GMT

@Mom2Dogs, let me ask you this before things get confusing.

Do you have a smart phone? If not, do you have a tablet you can bring?

You don't need to print anything as long as you can open your Amazon return order page, or an Amazon email. It should contain a QR code that gets scanned at places like UPS stores, Kohl's, and Whole Foods. Someone also mentioned Staples but I've never gone there.

Hope that helps. I know doing something for the first time can be confusing if not comfortable with some internet transactions.

Re: Question Amazon return

MezzieStarr — Sat, 01 Mar 2025 21:05:43 GMT

@Mom2Dogs Amazon will mail you a label for $1.00.

You should be seeing options like this:

Choose the UPS Dropoff option. (label needed)

After Amazon has issued you a label to print you will have the option to have a label mailed to your home.

Or you could pay for a UPS pickup at your house. ($7.99 fee typically)

You can also have the label emailed to you or a friend and have your friend or perhaps yourself print from a public library or other free source for a printer.

I shop a lot at Amazon and my job consists of me basically working with Amazon.

Hope this helps.

Yes, if you need to return an item to Amazon and don't have

a printer to print a label,

Re: Question Amazon return

Carmie — Sat, 01 Mar 2025 21:08:55 GMT

I return my Amazon items at Kohls. I don't even need to box the item. They scan the return code from my phone, IPad or print out that I bring along and give me a return receipt.

When I get home and check, Amazon has already processed the return.

I start the return on Amazon before I take the item in.

It couldn't be easier.

When I returned an item to QVC, I took the box with label to a local Auto Parts Store that has a UPS return counter. They scanned the label on the box, gave me a return receipt and it was done.

Returns are easier than ever.

Re: Question Amazon return

Still Raining — Sat, 01 Mar 2025 21:10:09 GMT

I have always used the UPS store. Nice people in there 😘

Re: Question Amazon return

Kachina624 — Sat, 01 Mar 2025 21:10:18 GMT

@Mom2Dogs. We don't know the secret of their inners workings but it all gets credited. You may get an mail credit before you get home.