topic Re: Walmart+ return from home experience in Community Chat

Walmart+ return from home experience

Ainhisg — Thu, 13 Feb 2025 15:19:52 GMT

I'm sure this isn't new for a lot of you, and you've probably already tried it, but if not...

We have a Walmart+ membership. I ordered a sweater from Walmart, which I received a couple of days ago. When it came, it wasn't to my liking, so I decided to return it. I have seen the "return from home" (or something like that) option when I've gone online to start the return process. (It is only available for Walmart+ members.) I have always just chosen to return items to the store, but it's so miserably cold out that I decided to try this option to see if it would work as easily as the website described.

I had the option for a time frame of 9am to 1pm or 1pm to 5pm. I chose the first option. Well, it’s a good thing I got ready early, because the guy showed up at 8:45! I just showed him a code on my phone, which he scanned, and then he took the package and left. I got a message from WM 5 minutes later saying my refund was in progress. I think we may have to renew WM+!!! This is great!

I have been thinking about trying the WM+ perk where you pay $40 a year, and groceries (order has to be at least $35) are delivered free to your home with no tipping allowed. I haven't pulled the trigger yet, but after this experience, I think we will give that a try. I'll have to look again, but last time I checked, they were offering a 3-day free trial.

Re: Walmart+ return from home experience

RespectLife — Thu, 13 Feb 2025 15:25:28 GMT

@Ainhisg

Are you saying WM+ perk is an additional $40 on top of what we already pay for Wally+ membership.....but then you don't tip with delivery??

I am Wally + also.

I live very close, so I do curbside because I am able to....and I save the money by not tipping.

I have friends who are homebound and do delivery exclusively and very often.

If there is NO tipping allowed...and it is only $40 more....they would save a lot.

Thanks in advance for clarifying.

Re: Walmart+ return from home experience

Ainhisg — Thu, 13 Feb 2025 15:36:45 GMT

@RespectLife Yes! I'll attach a couple of screenshots explaining more. You have to have the Walmart+ membership. Then you add this extra service for $40 a year (or you can pay monthly). The extra service is called "In Home." You find it where it says "Manage your membership." No tipping, and they'll put what you order wherever you want it--even on your kitchen counter if so desired.

I do curbside, too, but just like tomorrow--I have a pickup scheduled, but it is so, so cold out! I would love to just stay in. This would have been a perfect time to try out the service, and they do still have the 30-day free trial available.

Re: Walmart+ return from home experience

goldensrbest — Thu, 13 Feb 2025 15:40:38 GMT

Did they have eggs?

Re: Walmart+ return from home experience

goldensrbest — Thu, 13 Feb 2025 15:45:18 GMT

I do not want someone i do not know ,coming into my house.

Re: Walmart+ return from home experience

Ainhisg — Thu, 13 Feb 2025 16:22:40 GMT

@goldensrbest wrote:
I do not want someone i do not know ,coming into my house.

In the screenshots I posted, one states you can have the groceries delivered to your doorstep--no need to have anyone coming into your home. And yes, WM has eggs.

Re: Walmart+ return from home experience

Kachina624 — Thu, 13 Feb 2025 16:27:46 GMT

@Ainhisg. Did you have to print a label?

Re: Walmart+ return from home experience

Ainhisg — Thu, 13 Feb 2025 16:28:32 GMT

@RespectLife well, boo! I just tried to sign up for the "in home" add-on, and the website said it's not available in my area yet. Boo, again! I got all excited about nothing. lol

Re: Walmart+ return from home experience

Ainhisg — Thu, 13 Feb 2025 16:30:13 GMT

@Kachina624 wrote:
@Ainhisg. Did you have to print a label?

No! WM sent an email to me with a barcode in the email. I had that pulled up on my phone, and he scanned the bar code. I handed him the sweater in its plastic bag, and that was it. No boxing, no packaging, no labels...it was great!

Re: Walmart+ return from home experience

SamBrown — Thu, 13 Feb 2025 16:51:53 GMT

I love Walmart+. I have an order scheduled for delivery this evening.

Re: Walmart+ return from home experience

on the bay — Thu, 13 Feb 2025 18:01:47 GMT

@Ainhisg ,

I recently got the Walmart+ but did not know about the ability to have them come to your home for a return. That is great!

I also added the In Home too because since no tips it really saves. If you just have Walmart+ the tip is about $10-12 every time.

The tip is optional of course but that wouldn't be something most would do.

Walmart returns and communication are so easy and quick-better than any Amazon I've experienced. They give you a q-code or whatever it's called, just like Amazon.

The pros about the In Home for me are when you don't feel like lugging a lot of groceries in or even going to the store.

The cons are I don't like to always wait 4 hours time frame.That can take up a lot of the day.

Also for me it takes a long time to chose what to order online, though it will show all your recent orders to help.

And last if you don't want to let them chose substitutes, the store may often run out of something that still shows on the website but will message you saying not available by the time your order is complete.

If I go to the store I can find something else that works. I don't really like them to chose any substitute. And I do like to chose my own produce but my daughter thinks the In Home people chose better produce than just the Walmart+. it depends on who you get.

The In Home are Walmart employees and that is why no tips.

The Walmart+ are 3rd party contractor deliverers-that is why there is a tip.

One great thing about the Walmart+ is you can order 1 thing for shipping (edited from delivery) with no shipping charge!

This is a true luxury. No need to order $35 worth. And depending on what it is, it may come in a day or 2. But this is only for non persihable items.

With the In Home you do have to order $35 worth of groceries to avoid a delivery fee.In Home includes perishable groceries and everything and anything else Walmart has in the store.

Re: Walmart+ return from home experience

RespectLife — Thu, 13 Feb 2025 18:01:56 GMT

Thanks so much

@on the bay

@Ainhisg

I sure hope it is available in my friend's areas! 2 I contacted said they have paid WAY over $40 in tips. This service would be valuable to them.

Appreciate the posts and the time you all took!!

Re: Walmart+ return from home experience

on the bay — Thu, 13 Feb 2025 18:05:08 GMT

@RespectLife,

You're very welcome

I'll add too that with both Walmart+ and In Home, everything is packed so well with frozen together, refrigerated, etc, and not too overly heavy!

Re: Walmart+ return from home experience

Hoovermom — Thu, 13 Feb 2025 18:12:53 GMT

I love the option of having Walmart come pick up an item I need to return. I use their app a lot of times for various things and if I have a problem they are quick to respond.

Re: Walmart+ return from home experience

Kachina624 — Thu, 13 Feb 2025 19:26:09 GMT

@Ainhisg. Somebody mentioned this option in the recent past and I couldn't find it mentioned at my store so i assumed it wasn't offered here either.

Re: Walmart+ return from home experience

Imaoldhippie — Thu, 13 Feb 2025 19:31:47 GMT

@goldensrbest ..............As far as I know no delivery person from anywhere comes into your house. Deliveries are generally left on porch, steps near your main entry.

Re: Walmart+ return from home experience

on the bay — Thu, 13 Feb 2025 19:55:12 GMT

@Imaoldhippie wrote:
@goldensrbest ..............As far as I know no delivery person from anywhere comes into your house. Deliveries are generally left on porch, steps near your main entry.

@Imaoldhippie,

@goldensrbest,

With Walmart+ and adding In Home, they will bring grcoeries in or leave them outside. You indicate where and how you want them.

Some peope even have them brought into kitchen and some even have them help put them away.

I just have her bring them inside the door. Next time I'm going to have her put them on the couch-easier to lift and get out.

I don't like them left outside on the ground but some especially with a house like it that way.

It's a lot of great choices if and when you need it.

Re: Walmart+ return from home experience

debfau — Thu, 13 Feb 2025 20:21:09 GMT

@Imaoldhippie wrote:
@goldensrbest ..............As far as I know no delivery person from anywhere comes into your house. Deliveries are generally left on porch, steps near your main entry.

This is a newer service Walmart has added for those who need the extra help.

Re: Walmart+ return from home experience

SouthernBee — Fri, 14 Feb 2025 06:21:56 GMT

@Ainhisg : Darn - not available in my area. That would save me a lot on tips and really help with returns.

I use a walker and have back problems. I have WM+. I do 100% home delivery. I purchased a sign from Amazon that includes on the sign : symbols for Amazon, USPS, UPS, FEDEX and had space to add customized note: I included Walmart and Instacart stating : Put items in two chairs next to front door. This made a difference because they were placing items on the porch and in front of the door - making it very difficult to open the door and pick up the items.

I really appreciate all my delivery people.

Re: Walmart+ return from home experience

Imaoldhippie — Fri, 14 Feb 2025 10:23:44 GMT

@on the bay @on the bay ............A great service. It must be wonderful for those with handicaps and seniors. I was not aware Walmart started this.