topic Re: Help with Amazon in Community Chat

Help with Amazon

CherryHugs — Sat, 08 Feb 2025 18:51:06 GMT

Changed our phone number. It was the one on Amazon account. So when I went to log in with the 2 step verification of course I could not get in, since they could not text the code.

Sooo I called Amazon Customer Service and they said they would help.. and would take off the 2 step thing within 72 hours.

It has been far longer than that now and NOTHING.

Would you contact them again OR just make a new Amazon Account??

Re: Help with Amazon

Nonametoday — Sat, 08 Feb 2025 18:52:32 GMT

@CherryHugs wrote:
Changed our phone number. It was the one on Amazon account. So when I went to log in with the 2 step verification of course I could not get in, since they could not text the code.

Sooo I called Amazon Customer Service and they said they would help.. and would take off the 2 step thing within 72 hours.

It has been far longer than that now and NOTHING.

Would you contact them again OR just make a new Amazon Account??

@CherryHugs

I would contact them again.

Re: Help with Amazon

simplyfriends — Sat, 08 Feb 2025 18:54:29 GMT

@CherryHugs

Re: Help with Amazon

Etoile308 — Sat, 08 Feb 2025 18:54:52 GMT

I agree. I would contact them again.

Re: Help with Amazon

CherryHugs — Sat, 08 Feb 2025 19:03:26 GMT

@simplyfriends

Thank you. Not sure this would work since I cant log in though. Due to the 2 step verification! That is a good thing to have at times.......BUT not always!!

@simplyfriends wrote:
@CherryHugs

Re: Help with Amazon

CherryHugs — Sat, 08 Feb 2025 19:00:34 GMT

@Etoile308 This was the 2nd time I had contacted them grrrrr!

@Etoile308 wrote:
I agree. I would contact them again.

Re: Help with Amazon

chrystaltree — Sat, 08 Feb 2025 19:04:33 GMT

Contact then again. Do not set up another account. That will only complicate matters.

Re: Help with Amazon

spumoni99 — Sat, 08 Feb 2025 19:07:20 GMT

When I retired I forgot to take my work email and phone number off of amazon. I was able to logon for years but suddenly it was an issue. I was going to just open a new account but my husband didn't want to lose our history of past purchases. I called and they were very helpful. They fixed the issue while I was on the phone with them. I would as it to be fixed while you speak to them.

Re: Help with Amazon

CherryHugs — Sat, 08 Feb 2025 19:09:39 GMT

@chrystaltree Ohhh I guess it might....will try them again! Thank you.

@chrystaltree wrote:
Contact then again. Do not set up another account. That will only complicate matters.

Re: Help with Amazon

CherryHugs — Sat, 08 Feb 2025 19:12:01 GMT

@spumoni99

That sounds good and glad they were helpful.

Both times I called they were nice but the first time he either hung up on me or we got disconnected.

The next time the lady was so nice and helpful and said it would be taken care of.

I guess I can try again!! Thank you.

@spumoni99 wrote:
When I retired I forgot to take my work email and phone number off of amazon. I was able to logon for years but suddenly it was an issue. I was going to just open a new account but my husband didn't want to lose our history of past purchases. I called and they were very helpful. They fixed the issue while I was on the phone with them. I would as it to be fixed while you speak to them.

Re: Help with Amazon

simplyfriends — Sat, 08 Feb 2025 19:19:17 GMT

@CherryHugs If you had the Amazon App you wouldn't have to sign in. You could just edit your phone number.

Re: Help with Amazon

CherryHugs — Sat, 08 Feb 2025 19:29:50 GMT

@simplyfriends Thank you. Read this and put the app on the phone. Still couldnt get past the 2 step verification needed with a code grrrrr.

@simplyfriends wrote:
@CherryHugs If you had the Amazon App you wouldn't have to sign in. You could just edit your phone number.

Re: Help with Amazon

Tori3569 — Sat, 08 Feb 2025 20:29:10 GMT

Assuming you've done this but just in case

Re: Help with Amazon

Etoile308 — Sun, 09 Feb 2025 02:25:21 GMT

Just want to say that @Tori3569, you're always so helpful with technical stuff.

Re: Help with Amazon

sunshine45 — Sun, 09 Feb 2025 06:06:48 GMT

i have never given amazon my phone number.

they only have my email address.