topic Re: Do the Right Thing in Community Chat

Do the Right Thing

Jordan2 — Thu, 26 Dec 2024 01:59:07 GMT

I ordered a bra and Gold Toe Socks from Macys and received them in the same package, I have paid the bill for them. Yesterday I received the socks, they were the same exact ones I ordered, I wasn't billed for them. This was an error on Macys part, am I a goody goody for thinking I should return the socks? I'm not going right away with the Christmas rush return.

Re: Do the Right Thing

Kachina624 — Thu, 26 Dec 2024 02:06:17 GMT

@Jordan2. If you want to return them, call and explain the error and tell them you'll return if they'll send a pre-paid shipping label. I bet they'll tell you to just keep them.

I certainly wouldn't go to any trouble for them.

Re: Do the Right Thing

cody2 — Thu, 26 Dec 2024 02:08:11 GMT

I would be definitely returning them. And like yourself, I would wait until the return folks get done with the rush to return.

Re: Do the Right Thing

SilleeMee — Thu, 26 Dec 2024 02:09:01 GMT

Something similar happened to me. I ended up donating the duplicate item to someone who needed it.

Re: Do the Right Thing

Love my grandkids — Thu, 26 Dec 2024 02:23:03 GMT

@Jordan2 Reminds me of something that happened when my 30 year old GD was about 14. We were at the mall just looking around and went into a medium sized jewelry store, not part of a chain.

She saw a bracelet she liked, it was only around $8 and tried it on to see how she'd like it. We walked around browsing at other things and left the store, COMPLETELY forgetting she still had it on.

I took her home and was talking to my DIL and decided to call the store and tell them what happened and that we would be right back to pay for the item. The mall was only about 10 minutes away.

I spoke to the manager who didn't seem bothered and said "Ah just keep it." I was so surprised. About 8 months later they were out of business! I think my GD ended up giving it away.

Re: Do the Right Thing

stevieb — Thu, 26 Dec 2024 02:42:12 GMT

I agree with the suggestion to call, explain the double shipment and request a prepaid label so you can return them. It's then their choice.

Re: Do the Right Thing

colleena — Thu, 26 Dec 2024 02:57:23 GMT

@Jordan2 You doing the right thing is the right thing.

Re: Do the Right Thing

San Antonio Gal — Thu, 26 Dec 2024 04:16:40 GMT

Call and get a label to return them. It would not be right to keep something you didn't pay for.

Re: Do the Right Thing

drizzellla — Thu, 26 Dec 2024 04:23:44 GMT

Please wait a bit. You might find that you are billed for the socks on your next bill from Macy's.

My husband was a runner and he bought a jacket and pants designed for running in the rain. It was expensive. Somehow 2 separate pants and jackets were sent. One was the wrong size. Since he only had paperwork for one set of pants and jacket and it said a different size, he hand wrote a note explaining why he returned the wrong size pants and jacket.

Well, when the company received the return since there was no company paperwork, they must have not made any notation that they received the return.

Somewhere along the way they discovered that they originally sent 2 sets of pants and jackets. So they billed my husband for the 1 additional set. He explained that he returned it. They had no record of the return.

There were alot of letters and phone calls (It was expensive). And it ended up that my husband could no longer order from that company again. Because they had no record of his return.

@Jordan2 So if you wait a bit, maybe Macy's will bill you for the second set of socks.

Re: Do the Right Thing

Snowpuppy — Thu, 26 Dec 2024 05:11:38 GMT

I just had the same thing happen with Harry and David.

Placed an order early this month, slow to ship but arrived just fine. I get an email from FedEx a few days ago, same order number, same products, arriving overnight.

I call Harry and David. Their outsourced CSR could only offer that someone placed the exact same order and sent it to me ! 😑

I left a note for FedEx, refused, return to sender. Never placed the order.

A bit more expensive than socks, I didn't want to get billed twice.

Re: Do the Right Thing

Sooner — Thu, 26 Dec 2024 05:46:08 GMT

Sam's sent me the wrong item--a $13 small electric item. They said keep this and we'll send you the right one. The did in about a week. Now 3 weeks later a second right item arrived.

Not sure I will even contact them. It probably would cost them more to get it back than to say keep it again.

When QVC's warehouse burned, they sent me a duplicate necklace and I contacted them a number of times and got no response. Stuff happens sometimes and every situation is different.

Re: Do the Right Thing

gidgetgh — Thu, 26 Dec 2024 13:21:17 GMT

Why would calling Macy's to advise them of their error and ask what they want you to do make you a "goody goody"?

Isn't doing the right thing something that should be automatic?

Re: Do the Right Thing

CelticCrafter — Thu, 26 Dec 2024 13:50:46 GMT

I would wait to see if they show up on the bill and if not, just donate them someplace.

Re: Do the Right Thing

Desertdi — Thu, 26 Dec 2024 14:10:07 GMT

I wouldn't bother returning socks. The paperwork involved would cost MORE than the value of the item...

Of course...if it was an Armani suit...I might try "making a deal" with them...

Re: Do the Right Thing

kaydee50 — Thu, 26 Dec 2024 14:13:10 GMT

I wouldn't bother returning them and certainly would not call Macy's about it. If you feel "guilty" donate them. This is not a big ticket item.

Re: Do the Right Thing

wagirl — Thu, 26 Dec 2024 14:22:33 GMT

that happened to me from QVC several years--like 30+, I think--I ordered 1 stained glass- type small angel night light and got a box of 6--and was told to keep them. And think that happened with AMZ too--and was told the same.

Re: Do the Right Thing

Imaoldhippie — Thu, 26 Dec 2024 14:23:04 GMT

@Jordan2 .............Returning them is the right thing to do. Anything else is theft plain and simple.

Re: Do the Right Thing

Sooner — Thu, 26 Dec 2024 14:45:29 GMT

@Desertdi wrote:
I wouldn't bother returning socks. The paperwork involved would cost MORE than the value of the item...

Of course...if it was an Armani suit...I might try "making a deal" with them...

@Desertdi Very good response!

Re: Do the Right Thing

Sooner — Thu, 26 Dec 2024 14:48:00 GMT

To call about sox (unless lf course they were very very expensive socks) would tie up someone in customer service and make the wait longer for others.

It would likely cost the company more in pickup and shipping than the socks were worth PLUS the time to get the socks back and someone would have to decide what to do with them.

All for a pair of socks? No. Just let it be.

Re: Do the Right Thing

gidgetgh — Thu, 26 Dec 2024 16:30:38 GMT

"Integrity. Doing the right thing even when no one is watching".

I still don't understand how doing the right thing makes you a "goody goody". I'm so glad I'm a "goody goody".